The property's location near CST station and Crawford market is a highlight for guests. However, many guests have complained about the poor maintenance of the property, including damp walls and unclean bathrooms. The staff's behavior has also been criticized, with many guests describing them as unhelpful and unprofessional. The breakfast options have been found to be limited and not up to the mark. Some guests have also mentioned difficulty in finding the property's entrance. Overall, the property's location is a plus point, but the maintenance and service need improvement.