The property is located in a prime location near Mall Road, making it easily accessible to cafes like Keventers and Glenary's. The staff is courteous, polite, and swift in service. The rooms are clean, cozy, and well-maintained, with a beautiful view of Kanchenjunga. The food is delicious, and the restaurant serves excellent Bengali cuisine. However, some guests found the rooms to be small and lacking in amenities like a wardrobe. The property does not have a lift, and parking can be a challenge. Overall, a good option for a comfortable stay in Darjeeling.