The property has mixed reviews from guests. Some guests found the staff to be good and polite, while others complained about poor service and staff behavior. The cleanliness of the property was a major concern for many guests, with reports of dirty rooms, unhygienic washrooms, and pests like rats and mosquitoes. Some guests also complained about the lack of basic amenities like Wi-Fi and central heating. However, a few guests appreciated the spacious rooms and prompt room service. Overall, the property needs improvement in terms of hygiene and maintenance.