Name: Palm Spring a Boutique Hotel
Address: HOUSE NO 60 Community Center, Naraina Phase-1, Near Pvr Cinema, Delhi, 110028, IN
Rating: 2.6

2.0

Poor Stay

durgesh.group

Service is Not good , Room AC automatically switch off at night , service not available on time they delay to much

Travel Month: Aug 2025

Room: Deluxe room

4.0

Good Stay

shubham t.family

good location, good space friendly staff need to route on google mal properly. no complaints about any service

Travel Month: Jun 2025

Room: Deluxe room

2.0

Poor Stay

mithun m.business

Was difficult to find the location. There was no food available. Rooms were not at all maintained. Plumbing issues were common on other time also. Was difficult to find the location. There was no food available. Rooms were not at all maintained. Plumbing issues were common on other time also.

Travel Month: Jul 2025

Room: Deluxe room

1.0

Terrible Stay

rinki c.family with 1 kid

It was a terrible hotel, with very very very old amenities. Pathetic washrooms, dirty beds and bedsheets. Rooms full of mosquitos and insects. No breakfast buffe

Travel Month: Apr 2025

Room: Deluxe room

1.0

Terrible Stay

azher p.

Unfortunately, the experience was far below expectations, significantly impacting our trip. Despite a prior request for a late check-in and twin beds, the room was not ready upon our arrival. To make matters worse, the room assigned to us appeared to have been unused for several days, if not weeks. The condition of the room was unacceptable. We noticed spider webs, excessive dust, and hair on the floors, indicating a lack of proper cleaning. The mattresses were in poor condition, emitting a foul odor, and were not properly made. The flooring was broken, the ceiling had leakage issues, and there were visible signs of water seepage. The bathroom was equally disappointing, with broken tiles, loose taps, and visible saltwater stains on the shower and sink, making it look dirty and unhygienic. The overall stench in the room was unbearable. Upon complaining, the staff admitted that the room was mistakenly allocated as it was not in use. They assigned us a second room, but it was in a similarly poor state and did not meet basic standards of cleanliness or comfort. Additionally, while the hotel does not have a kitchen, breakfast is offered. However, it was outsourced and the same meal was served for two consecutive days, which was underwhelming and lacked variety. This experience was highly disappointing and fell far short of the standards expected from your establishment. I hope this feedback helps you address these issues to ensure a better experience for future guests

Travel Month: Jan 2025

Room: Deluxe room

Palm Spring a Boutique Hotel has replied on Mon Feb 03 22:15:44 IST 2025

Dear Sir, thankyou for sharing your feedback, which is extremely valuable and important to us. It was indeed pleasure to have you visit at Palm Spring - Delhi. Please accept my apology for your experience. We will review our processes & retrain the team, & i assure you greater care will be taken on your future stay with us. I request you to give us another opportunity to serve and i am confident that you will have a marked improvement on your next stay with us. I look forward to hearing from you, until then i remain at your service.

1.0

Terrible Stay

anuj m.

terrible.

Travel Month: Aug 2024

Room: Deluxe room

Palm Spring a Boutique Hotel has replied on Thu Aug 29 13:45:30 IST 2024

Dear Sir, thankyou for sharing your feedback, which is extremely valuable and important to us. It was indeed pleasure to have you visit at Palm Spring - Delhi. Please accept my apology for your experience. We will review our processes & retrain the team, & i assure you greater care will be taken on your future stay with us. I request you to give us another opportunity to serve and i am confident that you will have a marked improvement on your next stay with us. I look forward to hearing from you, until then i remain at your service.

2.0

Poor Stay

manish.business

Dirty , no food services , washroom unhygienic ….no no no for this hotel though staff is good….

Travel Month: Apr 2024

Room: Deluxe room

Palm Spring a Boutique Hotel has replied on Fri May 17 10:33:08 IST 2024

Dear Sir, thankyou for sharing your feedback, which is extremely valuable and important to us. It was indeed pleasure to have you visit at Palm Spring - Delhi. Please accept my apology for your experience. We will review our processes & retrain the team, & i assure you greater care will be taken on your future stay with us. I request you to give us another opportunity to serve and i am confident that you will have a marked improvement on your next stay with us. I look forward to hearing from you, until then i remain at your service.

3.0

Average comforts

sushil s.

couple

It was a temporary stay for catching flight from t3. There was loud music blowing from restaurant in the hotel for the entire night. So we couldn’t sleep for a minute.

Travel Month: Mar 2024

Room: Deluxe room

Palm Spring a Boutique Hotel has replied on Fri May 17 10:32:53 IST 2024

Dear Sir, thankyou for sharing your feedback, which is extremely valuable and important to us. It was indeed pleasure to have you visit at Palm Spring - Delhi. Please accept my apology for your experience. We will review our processes & retrain the team, & i assure you greater care will be taken on your future stay with us. I request you to give us another opportunity to serve and i am confident that you will have a marked improvement on your next stay with us. I look forward to hearing from you, until then i remain at your service.

4.0

Good Stay

enosh l.family

Everything was good. Rooms and toilets were clean and hygienic. All the necessary amenities were present in the room. The aura of the place was good. But the food of the hotel was pathetic and extremely over priced

Travel Month: Feb 2024

Room: Deluxe room

Palm Spring a Boutique Hotel has replied on Fri May 17 10:35:12 IST 2024

Dear sir, thankyou for sharing your feedback with us, we are very glad to know that you enjoy your stay at Palm Spring - Delhi. Your feedback is extremely valuable and important to us. We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations. We are truly appreciative of your feedback which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best. Thank you once again and we look forward to welcoming you back for many more memorable experiences.

3.0

Average Stay

aryan.

Some of the rooms have water leaking into it during rains. And the club is right above the rooms so there is that. But overall service is good and the staff are friendly.

Travel Month: Jan 2024

Room: Deluxe room

Palm Spring a Boutique Hotel has replied on Fri May 17 10:32:37 IST 2024

Dear Sir, thankyou for sharing your feedback, which is extremely valuable and important to us. It was indeed pleasure to have you visit at Palm Spring - Delhi. Please accept my apology for your experience. We will review our processes & retrain the team, & i assure you greater care will be taken on your future stay with us. I request you to give us another opportunity to serve and i am confident that you will have a marked improvement on your next stay with us. I look forward to hearing from you, until then i remain at your service.

1.0

Terrible Stay

richa k.solo

It was a pathetic experiment at this property, washroom was so smelly, rooms were so old and damaged that rain water was coming inside the room, This property was not maintained from last 3-4 years and its a utter waste of money if you stay at this hotel.

Travel Month: Jan 2024

Room: Deluxe room

Palm Spring a Boutique Hotel has replied on Fri May 17 10:32:21 IST 2024

Dear Sir, thankyou for sharing your feedback, which is extremely valuable and important to us. It was indeed pleasure to have you visit at Palm Spring - Delhi. Please accept my apology for your experience. We will review our processes & retrain the team, & i assure you greater care will be taken on your future stay with us. I request you to give us another opportunity to serve and i am confident that you will have a marked improvement on your next stay with us. I look forward to hearing from you, until then i remain at your service.

1.0

Terrible experience eve

rajesh t.couple

I have booked this property after a glance at reviews, and surprisingly, it was not at all up to the expectations. The interiors were stinging, and bedsheets were very old and had full stains. All they could provide is electric kettle, and there were no tea or coffee sachets as complimentary. They don't have wifi access, but when promoted, they did provide one. In these peak winters, there is no centralised heating system, nor could they provide heaters either. There were many other things, but i want to restrict myself by rating 1 star.

Travel Month: Jan 2024

Room: Deluxe room

Palm Spring a Boutique Hotel has replied on Fri May 17 10:32:03 IST 2024

Dear Sir, thankyou for sharing your feedback, which is extremely valuable and important to us. It was indeed pleasure to have you visit at Palm Spring - Delhi. Please accept my apology for your experience. We will review our processes & retrain the team, & i assure you greater care will be taken on your future stay with us. I request you to give us another opportunity to serve and i am confident that you will have a marked improvement on your next stay with us. I look forward to hearing from you, until then i remain at your service.

1.0

Terrible Stay

inderjeet.

Please arrange stay for company head of make my trip to this hotel. I will pay for the stay. I wonder, is there any authentic rating system of make my trip. Must say one star hotel

Travel Month: Jan 2024

Room: Deluxe room

Palm Spring a Boutique Hotel has replied on Mon Jan 22 16:37:41 IST 2024

Dear Sir, thankyou for sharing your feedback, which is extremely valuable and important to us. It was indeed pleasure to have you visit at Palm Spring - Delhi. Please accept my apology for your experience. We will review our processes & retrain the team, & i assure you greater care will be taken on your future stay with us. I request you to give us another opportunity to serve and i am confident that you will have a marked improvement on your next stay with us. I look forward to hearing from you, until then i remain at your service.

2.0

Poor Stay

vivek.business

Make my trip has collected from my side 3500/ but make my trip have submitted 3300/ to hotel. Why such a wrong things happen here. As par cost hotel service also bad. I totally disagree with make my trip way of dealing.

Travel Month: Dec 2023

Room: Deluxe room

Palm Spring a Boutique Hotel has replied on Sat Jan 13 18:09:44 IST 2024

Dear Sir, thankyou for sharing your feedback, which is extremely valuable and important to us. It was indeed pleasure to have you visit at Palm Spring - Delhi. Please accept my apology for your experience. We will review our processes & retrain the team, & i assure you greater care will be taken on your future stay with us. I request you to give us another opportunity to serve and i am confident that you will have a marked improvement on your next stay with us. I look forward to hearing from you, until then i remain at your service.

1.0

Terrible Stay

akram k.

3rd great hotel.

Travel Month: Dec 2023

Room: Deluxe room

Palm Spring a Boutique Hotel has replied on Sat Jan 13 18:10:02 IST 2024

Dear Sir, thankyou for sharing your feedback, which is extremely valuable and important to us. It was indeed pleasure to have you visit at Palm Spring - Delhi. Please accept my apology for your experience. We will review our processes & retrain the team, & i assure you greater care will be taken on your future stay with us. I request you to give us another opportunity to serve and i am confident that you will have a marked improvement on your next stay with us. I look forward to hearing from you, until then i remain at your service.

1.0

Poor maintenance

anoop p.

family

There was no good maintenance and rats were roaming in rooms, my guests got so scared that they checked out and went back home

Travel Month: Nov 2023

Room: Deluxe room

Palm Spring a Boutique Hotel has replied on Sat Jan 13 18:10:18 IST 2024

Dear Sir, thankyou for sharing your feedback, which is extremely valuable and important to us. It was indeed pleasure to have you visit at Palm Spring - Delhi. Please accept my apology for your experience. We will review our processes & retrain the team, & i assure you greater care will be taken on your future stay with us. I request you to give us another opportunity to serve and i am confident that you will have a marked improvement on your next stay with us. I look forward to hearing from you, until then i remain at your service.

2.0

Blow average

jambay.

couple

Theres no facilities as i thought ambience must be gud but didn't stand according to expection. So i checkout within an hour

Travel Month: Oct 2023

Room: Deluxe room

Palm Spring a Boutique Hotel has replied on Sun Nov 26 13:31:21 IST 2023

Dear Sir, thankyou for sharing your feedback, which is extremely valuable and important to us. It was indeed pleasure to have you visit at Palm Spring - Delhi. Please accept my apology for your experience. We will review our processes & retrain the team, & i assure you greater care will be taken on your future stay with us. I request you to give us another opportunity to serve and i am confident that you will have a marked improvement on your next stay with us. I look forward to hearing from you, until then i remain at your service.

3.0

Hygiene and restaurant facility

favas c.

business

Low hygiene, no buffet breakfast facility available, facilities mentioned in the app never match with actual

Travel Month: Aug 2023

Room: Deluxe room

Palm Spring a Boutique Hotel has replied on Thu Sep 07 14:04:39 IST 2023

Dear Sir, thankyou for sharing your feedback, which is extremely valuable and important to us. It was indeed pleasure to have you visit at Palm Spring - Delhi. Please accept my apology for your experience. We will review our processes & retrain the team, & i assure you greater care will be taken on your future stay with us. I request you to give us another opportunity to serve and i am confident that you will have a marked improvement on your next stay with us. I look forward to hearing from you, until then i remain at your service.

1.0

Horrible

pramod k.

business

Worst kept corridors, rooms, linens and bath room. Checked out after checking in. Location was not good. Not at all fit for any business traveler.

Travel Month: May 2023

Room: Deluxe room

Palm Spring a Boutique Hotel has replied on Mon Aug 14 15:52:06 IST 2023

Dear Sir, thankyou for sharing your feedback, which is extremely valuable and important to us. It was indeed pleasure to have you visit at Palm Spring - Delhi. Please accept my apology for your experience. We will review our processes & retrain the team, & i assure you greater care will be taken on your future stay with us. I request you to give us another opportunity to serve and i am confident that you will have a marked improvement on your next stay with us. I look forward to hearing from you, until then i remain at your service.

1.0

Terrible Stay

shaifali m.

Worst experience in stay. Poor service bad meal. Had to call to police twice at 2 am to stop the loud music at hotel terrace.

Travel Month: Apr 2023

Room: Deluxe room

Palm Spring a Boutique Hotel has replied on Sat May 13 17:45:12 IST 2023

Dear sir, thankyou for sharing your feedback, which is extremely valuable and important to us. It was indeed pleasure to have you visit at palm spring - delhi. Please accept my apology for your experience. We will review our processes & retrain the team, & i assure you greater care will be taken on your future stay with us. I request you to give us another opportunity to serve and i am confident that you will have a marked improvement on your next stay with us. I look forward to hearing from you, until then i remain at your service.