The property's location is convenient and the rooms are spacious, but the cleanliness and maintenance are major issues. Guests have reported cockroaches and other insects in the rooms, dirty bed sheets and towels, broken furniture, and poor room service. The restaurant is often closed or under renovation, and the breakfast buffet is limited and cold. Staff behavior is also a concern, with many guests reporting rude and unprofessional behavior. Overall, the property has potential but needs significant improvements in cleanliness, maintenance, and service.