The Fern Residency Katra

The Fern Residency Katra has replied on Sat Aug 23 00:17:26 IST 2025

Dear Guest, We are thrilled to know that our location and services lived up to your expectations and contributed to a pleasant stay. We continuously strive to provide an experience that matches the needs of our guests and it's rewarding to hear that we were successful in your case. It's particularly encouraging to hear your positive remarks about our food quality and courteous staff. We are also delighted to know that the complimentary temple pick-up and drop service added to your convenience. Your complimentary words inspire us to work harder and continue offering a superior guest experience. We look forward to serving you again and meeting your expectations in the future as well. Thanks & Regards Amit Thakur General Manager

The Fern Residency Katra has replied on Sat Aug 23 00:17:44 IST 2025

Dear Guest, We're elated to know that you appreciated the strategic location of our hotel and the warm hospitality extended by our team. We always strive to ensure that our guests have a comfortable experience, especially when they're not feeling well. It's heartening to know we could make your wife feel better. We take note of your points about our food being slightly costly. While we are always committed to maintaining high-standard culinary offerings, we understand that your concern is equally valuable. We're constantly working towards making our services better and your feedback will be seriously taken into consideration. Please do choose to stay with us again the next time you are in town. Thanks & Regards Amit Thakur General Manager

The Fern Residency Katra has replied on Sat Aug 16 18:09:17 IST 2025

Dear Guest, We're thrilled to hear about your positive experience at The Fern Residency, Katra. It's delightful to know that our team's courteous and prompt service added comfort to your stay. Your feedback on our clean rooms, well-thought amenities, and convenient location underlines the aspects we focus on for a perfect stay. Also, it's wonderful knowing our food met your expectations with its freshness, taste, and variety. Your willingness to recommend us is a great compliment and we're looking forward to serving you again, making the experience even more memorable. Thanks & Regards Amit Thakur General Manager

The Fern Residency Katra has replied on Sat Aug 16 18:09:29 IST 2025

Dear RAJEEV KUMAR, We appreciate your feedback and we regret to hear about the issues you encountered during your stay. It is crucial for us to provide our guests a serene and relaxing experience and it's disheartening to learn you experienced less. We acknowledge your points about room maintenance which indeed reflects a lapse in our housekeeping team’s scrutiny. We assure you that necessary actions are taken to rectify these issues. We continually strive to improve our hotel operations and are committed to making sure each guest has a comfortable stay. We hope you would agree that technical errors may occur at times but it doesn't reflect our usual standards. Once again, we acknowledge your feedback and hope that you would give us an opportunity to serve you better in the future. Thanks & Regards Amit Thakur Gerenal Manager

The Fern Residency Katra has replied on Sat Aug 16 18:09:40 IST 2025

Dear Guest, We deeply appreciate your positive feedback and are thrilled to know we could make your stay a memorable one. It's delightful to learn that you took full advantage of our service, quality, cleanliness, and hospitality - and found it all praiseworthy. At the same time, we value your suggestion about introducing some new elements to enhance our guest experience and be certain it will be considered. We eagerly await your return and appreciate you spreading the word about us. Your support and encouragement truly motivate our team to continue delivering impeccable service. Thanks & Regards Amit Thakur Gerenal Manager.

The Fern Residency Katra has replied on Sat Aug 23 00:18:11 IST 2025

Dear Saharsh Gaurav, We appreciate your candid feedback about your recent experience at our property. We're glad that you found the location convenient, it certainly offers easy access to many local attractions, such as the nearby Temple. We understand your concern about the food pricing and taste. Our culinary team strives to deliver excellent food quality, and the prices we set reflect the quality of ingredients used and the careful preparation of each dish. However, we acknowledge that taste is subjective and varies from person to person. We have taken note of your experiences and will conduct a careful review with our culinary team to ensure we are delivering value for our guests. We continuously strive to improve our service, and your feedback is helpful in that pursuit. Please feel free to share with us specifics about your dining experience so we can further refine our offerings. We look forward to seeing you again soon. Thanks & Regards Amit Thakur General Manager

The Fern Residency Katra has replied on Sat Aug 23 00:18:01 IST 2025

Dear Guest, We're delighted to learn that your stay at our hotel was pleasant and met your expectations. Our dedicated housekeeping staff works tirelessly to ensure our rooms are spotless and your recognition of their effort is quite encouraging. We're also glad to note your positive comments regarding our team's cooperation. They always strive to offer top-notch service to make our guests feel special and well taken care of. Your feedback motivates us to maintain our high standards of service and facilities. We would love to have you back for another enjoyable experience. Once again, your appreciative words mean a lot to us, and we're looking forward to welcoming you back in the future. Thanks & Regards Amit Thakur General Manager