The PL Palace property is located in the heart of Agra, making it easily accessible. The staff is supportive and cordial, and the housekeeping services are excellent. The rooftop area and bar have a great ambiance, and the food is good. However, some guests have reported issues with cleanliness, maintenance, and limited breakfast options. The property has spacious rooms, but some guests have faced issues with amenities and room service. The location is convenient, but some guests have reported disturbances due to the rooftop restaurant. Overall, the property has its pros and cons, but the staff's hospitality and location make it a decent option for a stay in Agra.