The property has a good location and ambiance, with friendly staff. However, guests have reported issues with cleanliness, including cockroaches in the rooms and bathrooms. Some rooms have broken furniture and locks, and the amenities need improvement. The food quality is good, but room service can be slow. The rooftop restaurant and bar are a highlight, but the music can be loud at night. Overall, the property has mixed reviews, with some guests having a pleasant stay while others faced issues with cleanliness and maintenance.