Dear Vivanta New Delhi, Dwarka Management Team,
I am writing to commend your property on the exceptional rooms and the great, attentive service provided by your staff during our recent stay. We were highly impressed with the level of hospitality in these aspects.
However, I must register a strong and formal complaint regarding the quality of the vegetarian cuisine. As a strict vegetarian, the dining experience was severely below the standard expected of a hotel of Vivanta's reputation and pricing, and frankly, ruined our overall stay. We genuinely suffered due to the consistently poor quality of the vegetarian offerings.
The food was often unappetizing, bland, and poorly prepared, failing to meet basic culinary standards.
I urge the Food & Beverage department to conduct an immediate and thorough review of the vegetarian menu, kitchen preparation, and quality control. Given the market, the current offering is unacceptable and limits your appeal to a large segment of travelers.
I expect an acknowledgment of this formal complaint and a clear outline of the corrective actions that will be taken to ensure future vegetarian guests do not face this level of disappointment.
Thank you for your prompt attention to this serious matter.