HIBISCUS SELECT HOTEL

HIBISCUS SELECT HOTEL has replied on Thu Dec 04 17:21:54 IST 2025

Dear Mr. Udayan, Namaste! Thank you for sharing your feedback. We’re truly sorry to hear about your experience with the room condition and room service. This is not the standard we aim to provide, and we sincerely apologize for the inconvenience caused. We also understand your concern regarding pets in the rooms and corridors. Your feedback has been shared with the management team for immediate review to ensure better clarity and control of our policies. Please be assured that we are taking your comments seriously and will work on improving these areas promptly. We hope you will give us another opportunity to provide you with a much better experience. Warm Regards, Management- Hibiscus Select

HIBISCUS SELECT HOTEL has replied on Mon Dec 01 15:43:39 IST 2025

Dear Mr. Singh, Namaste! Thank you for your feedback. We’re glad to hear you had a good stay and enjoyed the furniture and bedding. We look forward to welcoming you back for another comfortable experience. Warm Regards, Management- Hibiscus Select

HIBISCUS SELECT HOTEL has replied on Mon Dec 01 15:42:40 IST 2025

Dear Mr. Mayank, Namaste! Thank you for your valuable feedback. We’re glad to hear that you found our staff helpful and polite. We appreciate your comments regarding cleanliness, buffet variety, and lift waiting time, and will work on improving these areas. We look forward to welcoming you again for an even better experience. Warm Regards, Management- Hibiscus Select

HIBISCUS SELECT HOTEL has replied on Mon Dec 01 15:41:49 IST 2025

Dear Mr. Negi, Namaste! Thank you for sharing your feedback. We’re glad to hear that you had a good overall experience. We appreciate your comments regarding the service timing and will work on improving it. We look forward to welcoming you back and making your next stay even better. Warm Regards, Management- Hibiscus Select

HIBISCUS SELECT HOTEL has replied on Fri Nov 21 15:21:10 IST 2025

Dear Mr. Abhishek, Namaste! Thank you for sharing your feedback. We’re glad to hear that you found the room comfortable, quiet, and easy to settle into. It’s great to know that our prime location near the gym and mall added convenience to your stay. We’re happy you had a nice stay and look forward to welcoming you again soon. Warm Regards, Management- Hibiscus Select

HIBISCUS SELECT HOTEL has replied on Thu Nov 20 18:10:03 IST 2025

Dear Mr. Negi, Namaste! Thank you so much for your wonderful feedback. We’re thrilled to know that you loved the ambience, food, location, and overall experience at our property. It’s great to hear that you found the staff supportive, the cleanliness perfect, and the check-in/check-out process smooth. We truly appreciate your kind words and look forward to welcoming you back soon. Warm Regards, Management- Hibiscus Select

HIBISCUS SELECT HOTEL has replied on Mon Nov 17 16:58:59 IST 2025

Dear Mr. Lakshay, Namaste! Thank you for your wonderful feedback. We’re glad to know you enjoyed your stay, liked the room condition, and appreciated our team’s behavior. It’s great to hear your overall experience was good. We look forward to welcoming you again soon. Warm Regards, Management- Hibiscus Select

HIBISCUS SELECT HOTEL has replied on Mon Nov 17 17:03:20 IST 2025

Dear Mr. Janardhana, Namaste! Thank you for sharing your feedback. We’re truly sorry to hear about the issues you faced with food quality, service, and the lift during your stay. This is not the experience we aim to provide, and your concerns are being taken very seriously. Our team is already working on improving maintenance and ensuring all essential services function smoothly. We appreciate your honesty, as it helps us improve. We hope you’ll consider giving us another chance to serve you better in the future. Warm Regards, Management- Hibiscus Select

HIBISCUS SELECT HOTEL has replied on Wed Nov 12 22:59:28 IST 2025

Dear Mr. Maske, Namaste! Thank you so much for your kind feedback. We’re happy to know you enjoyed the location, service, and tasty food. Your appreciation means a lot to us. We look forward to hosting you again soon. Warm Regards, Management- Hibiscus Select

HIBISCUS SELECT HOTEL

Dear Mr. Aniket, Namaste! Thank you for sharing your feedback with us. We’re glad to know you liked our location and enjoyed the food. We appreciate your inputs on service and pricing—they help us improve. We are actively working on enhancing our service experience to make it more seamless and satisfying for our guests. Your comments on food pricing have also been shared with the team for review. We hope to welcome you again soon and provide you with an even better experience on your next visit. Your comfort and satisfaction are always our priority. Warm Regards, Management- Hibiscus Select

HIBISCUS SELECT HOTEL

Dear Ms. Kumari, Namaste! We sincerely apologize for the inconvenience you faced during your stay. The electric issues over the past two days affected the AC and internet, and we completely understand how frustrating that must have been—especially when you had booked an AC room. Your feedback is absolutely valid, and we regret that the situation was not handled to your expectations. We are reviewing this matter with our technical and front office teams to ensure such disruptions are resolved faster and communicated better in the future. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with a smooth and comfortable stay. Warm Regards, Management- Hibiscus Select

HIBISCUS SELECT HOTEL

Dear Mr. Yuvraj, Namaste! Thank you for sharing your feedback. We’re glad to know you had a good overall experience and appreciated our polite and helpful staff. We sincerely apologize for the inconvenience caused by the temporary technical issues with the Wi-Fi and AC — our team is already working to ensure everything runs smoothly during your next visit. Looking forward to welcoming you again soon. Warm Regards, Management- Hibiscus Select

HIBISCUS SELECT HOTEL

Dear Mr. Chauhan, Namaste! We’re truly sorry to hear about your experience. Arriving to a property with no electricity and having to search for another hotel in the middle of the night is extremely inconvenient, and we completely understand your frustration. This situation was unexpected and regrettable, and we apologise that our team was not able to support you in the manner you deserved. Your feedback regarding the refund and customer service has been noted, and we are reviewing the issue internally to ensure it is handled better and more transparently going forward. Thank you for bringing this to our attention. We hope you might consider giving us another opportunity in the future to offer you a much smoother and more comfortable stay. Warm Regards, Management- Hibiscus Select

HIBISCUS SELECT HOTEL has replied on Fri Nov 14 14:08:36 IST 2025

Dear Mr. Mirza, Namaste! We sincerely apologize for the inconvenience you faced during your stay. The issues with the AC, Wi-Fi, and TV are certainly not the experience we want any guest to have, and we understand how disappointing this must have been. Our team is already looking into these concerns to resolve them on priority and ensure such lapses do not occur again. Thank you for bringing this to our attention. We hope you will give us another chance in the future to provide you with a much more comfortable and hassle-free stay. Warm Regards, Management- Hibiscus Select

HIBISCUS SELECT HOTEL has replied on Wed Nov 12 23:01:27 IST 2025

Dear Mr. Shubham, Namaste! We’re truly sorry to hear about your unpleasant experience. Your feedback is very important to us, and we sincerely apologize for the inconvenience caused. Cleanliness, guest safety, and comfort are our top priorities, and we take such concerns very seriously. Please be assured that our management team is reviewing this matter immediately to address the hygiene and safety issues you mentioned. We appreciate you bringing this to our attention and hope you’ll give us another chance to provide you with a much better experience in the future. Warm Regards, Management- Hibiscus Select

HIBISCUS SELECT HOTEL

Dear Mr. Sunil, Namaste! We’re truly sorry to hear about the experience you and your group faced during your stay. Please accept our sincerest apologies for the repeated power and water issues, and for the inconvenience caused by the lack of timely communication and support. This is certainly not the standard of service we aim to provide. Your concerns about the misinformation and partial refund have been noted and escalated to the management team for immediate review. We completely understand your disappointment, especially given the circumstances and the loss of your remaining nights. Our team will re-evaluate the situation to ensure a fair resolution and prevent such incidents in the future. We genuinely regret the inconvenience caused and appreciate you bringing this to our attention. Warm Regards, Management- Hibiscus Select

HIBISCUS SELECT HOTEL

Dear Mr Nitin, Namaste! We are deeply sorry to hear about your terrifying experience. Please accept our sincerest apologies for the distress caused by the fire incident and the failure of the safety systems. Guest safety is our utmost priority, and what you described is completely unacceptable. Our management has taken this matter very seriously — a full investigation into the electrical short circuit and malfunctioning safety equipment is already underway. Immediate corrective actions are being implemented to ensure this never happens again. We understand how frightening and disappointing this experience must have been, and we truly regret the inconvenience and fear it caused. Thank you for bringing this to our attention — your feedback is crucial in helping us uphold the highest safety and service standards. Warm Regards, Management- Hibiscus Select

HIBISCUS SELECT HOTEL

Dear Mr Jagdish, Namaste! We’re truly sorry to hear about your disappointing experience. Please accept our sincerest apologies for the inconvenience caused during your stay. The issues you mentioned — regarding service quality, staff behavior, and room amenities — are far below our expected standards, and we deeply regret that your experience did not reflect the comfort and hospitality we aim to provide. Your feedback has been shared with the management team for immediate review and corrective action. We will ensure that staff training, maintenance, and service standards are reinforced to prevent such occurrences in the future. Thank you for bringing these concerns to our attention — we value your feedback and will work hard to improve based on your experience. Warm Regards, Management- Hibiscus Select

HIBISCUS SELECT HOTEL

Dear Mr Abhishek, Namaste! We sincerely apologize for the disappointing experience you had. It’s very unfortunate to hear that the facilities and inclusions promised at the time of booking — such as the pool room, king-size bed, and F&B discount — were not provided as expected. This is certainly not the experience we aim to deliver. Your feedback has been escalated to the concerned departments and management team for an immediate review. We’ll ensure the discrepancies in room allocation and offer communication are properly addressed and corrective steps are taken to prevent recurrence. We truly regret the inconvenience caused and thank you for bringing these issues to our attention. Your experience will help us improve our transparency and guest satisfaction in the future. Warm Regards, Management- Hibiscus Select