Hospitality Inn Darjeeling

The Location of Roma Holidays Inn is uphill and difficult to reach, especially for elderly people. The property is not properly marked on Google maps, making it hard to locate. The Cleanliness of the rooms is average, with some rooms having foul smells and unclean washrooms. However, the rooms are spacious and offer a decent view of the town and mountains. The Food & Dining is good and reasonably priced. The Check-in Experience is poor, with staff not giving proper directions and initially denying rooms. The Staff behavior is mixed, with some being helpful and friendly while others being uncooperative and making fun of guests.

• Location

  The property is located in a good location, close to the market and with nice views of the town and mountains. However, the property is situated on a steep incline, making it difficult for elderly or ailing guests to reach. Some guests had difficulty finding the property due to incorrect tagging on Google maps and lack of signboards.

• Cleanliness

  Some guests found the rooms and bathrooms to be unclean, with rusted water pipes, foul smells, and dampness. However, other guests found the rooms to be neat, clean, and well-maintained.

• Food & Dining

  The property serves good food with a variety of options at reasonable rates. Some guests found the food to be average, while others found it to be very good.

• Check-in Experience

  Some guests had a bad check-in experience, with staff initially refusing to give rooms and providing poor directions to the property. However, after intervention from the booking platform, the issue was resolved and good rooms were provided. Other guests had a pleasant check-in experience with well-behaved staff.

• Staff

  The staff at the property were generally well-behaved and friendly, with some guests praising the manager for his helpfulness and knowledge of the area. However, some guests had a bad experience with staff making fun of them and refusing to carry their luggage.