Hotel 21 - Next to Chandigarh Railway Station

Ultimate asset to stay, Nice and very humble staff, excellent facilities. Miss Jyoti,Mr Amit,and all are very good and nice in behaviour.

The behavior of hotel staff plays a crucial role in shaping a guest’s overall experience. Professionalism, courtesy, and attentiveness are the cornerstones of excellent hospitality. From the front desk to housekeeping, staff members are expected to greet guests warmly, assist with inquiries, and handle requests promptly and respectfully. A friendly smile, polite language, and a willingness to go the extra mile can make guests feel valued and comfortable. Hotel staff should be well-trained to manage complaints with patience and offer practical solutions to ensure guest satisfaction. Maintaining confidentiality, respecting privacy, and being culturally sensitive are also essential traits. Clean uniforms, good personal hygiene, and a positive attitude reflect well on the establishment. Consistency in service quality builds trust and encourages repeat visits. Ultimately,

For one night stay, it's ok especially if you are looking for a hotel for night before boarding your train. There was no one to collect luggage, the rooms were only average in cleanliness, the walls were dirty with no ventilation or window(AC is your only option). However, the bathroom was clean and breakfast was good. Overall average stay.

Cleanliness: Was the room clean and well-maintained? Bedding: Comfortable? Clean sheets and pillows? Space: Was the room spacious or cramped? Lighting: Adequate lighting for day/night

I had booked a three star hotel but this hotel was not even a two star, there was no talk of a three star, nor was there hot water for the child to bathe, there was no water in the room either. The room was also small. I had booked a three star hotel but this hotel was not even a two star, there was no talk of a three star, nor was there hot water for the child to bathe, there was no water in the room either. The room was also small.

Cozy rooms, but very less space, no windows. Even toiletries were also not provided in two of the rooms

hotel was good enough according to price and was convenient to railway station and food was good and price was average

All Good, Room Dining also Good Very Co-Operative but Not Given 1 bottle also Complementary Water Bottle. We stayed with family and we purchased all time from room service.

Very average stay. Hot water was not available. Terrible room service. We ordered dinner from their partner restaurant but it was served incomplete even after 1 and half hours.

Rooms were not the same as shown in the pictures and that and the room are average..

Horrible experience area is not at all good. Unsafty for girls i suggest please don't add these types of hotels on your list.

The hotel is in close proximity of Chandigarh railway station and my stay was good, however toiletries were not provided ………………………………………………………………….:::……………..:……….

Staff liked to win in arguments. Booked a room for 3 adults, when asked for 3 separate blankets, we were only given 2, and 2 of us were made to share 1 blanket. The receptionist told us that हम कंबल बीच से फाड़ कर नहीं दे सकते आपको, यही मिलेंगे'. All the 'Sir..Sir' talk was a fake display of customer respect.

Towel and bedsheet was not clean. No water heater in bathroom. No health faucet is available in bathroom

I have booked 3 rooms for 3 nights. Actually they only provide 1 room 1 towel at a time and if your stay is 1 nights or more then 1 nights they will not provide more then 1 towel during the whole stay. And geyser where also some time working some time not. Gyser takes 5-6 hours to make the water hot. And some staff were not that much friendly they were ignoring the problem. After i talk to mmt support they kind of solve the problem. These problem are not seeing that much big but this small small fight with the staff make the trip feels not good.

Hotel rooms are clean, on call food service available. The best hotel among-st the other hotel available in this area if you are looking for hotel near to chandigarh railway station. Hotel staffs are cooperative. If you want to catch train in mid night, there is no vehicle available nearby.

I booked the hotel as the description mentioned a distance of 1. 6 km from the venue where i had to attend a conference. However in reality it was 4-5 kms away.

We have booked this hotel for staying a night. The hotel is located nearer to chandigarh but not in the main road. The staff are good.

The hotel is near of the railway station, my room was nice cozy comfortable room. I like their food also.

Road to the hotel seems in very bad condition. Especially in rainy season. Hotel staff behavior and service found to be very impressive.