Hotel 360 by D Polo

Hotel 360 by D Polo has replied on Sat Jun 28 11:06:32 IST 2025

Dear Guest, Thank you for sharing your feedback with us. We’re pleased to know that you enjoyed our scenic riverside location and found the room cleanliness satisfactory. We sincerely apologize for the inconvenience you experienced with the food and amenities. Your remarks regarding the unusual taste of the brownies and the lack of flavor in the malai tikka have been shared with our Executive Chef for immediate attention and improvement. We also regret that the breakfast arrangement and recreational facilities did not meet your expectations. While we do offer a fixed breakfast menu, we understand your concern and are actively working on enhancing both variety and service. Additionally, we are reviewing our inventory to ensure all sports equipment is complete and readily available for guest use. Your feedback is extremely valuable, and we truly appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back for a more seamless and enjoyable experience. Dawa Tsering ( Group general Manager- D'Polo Hotels & resorts )

Hotel 360 by D Polo

Dear Valued Guest, Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our convenient location, comfortable and clean rooms, and most importantly, the warm hospitality extended by our team. It’s always rewarding to know that our efforts made your stay special. We’re also glad you enjoyed the complimentary breakfast and had a relaxing time at the pool—it’s great to hear that these amenities added to your overall experience. Your appreciation means a lot to us, and we look forward to welcoming you back for another memorable stay in the near future! DawaTsering ( Group general Manager- D'Polo Hotels & resorts )

Hotel 360 by D Polo

Dear Valued Guest, Thank you for taking the time to share your feedback. We’re pleased to know that you appreciated our convenient location, clean rooms, and especially the beautiful view from our 360° restaurant—it’s truly one of our highlights. We sincerely apologize for the inconvenience caused regarding the condition of the toilets. Please be assured that our maintenance team has been informed and necessary repairs will be carried out promptly to enhance the overall guest experience. Your feedback is valuable to us, and we hope to welcome you again for an even more comfortable and enjoyable stay. Dawa Tsering-Group General Manager- D'Polo Hotels & resorts )

Hotel 360 by D Polo has replied on Sat Jun 28 11:12:35 IST 2025

Dear Guest, Thank you for taking the time to share your lovely feedback. We’re delighted to hear that you had a pleasant stay and that our team and services met your expectations. It’s always rewarding to know our efforts contributed to a positive experience. Your appreciation encourages us to continue delivering memorable stays to all our guests. We truly look forward to welcoming you back again soon! Dawa Tsering- Group General Manager -Dpolo Hotels & Resorts

Hotel 360 by D Polo has replied on Sat Jun 28 11:12:50 IST 2025

Dear Guest, Thank you for taking the time to share your lovely feedback. We’re delighted to hear that you had a pleasant stay and that our team and services met your expectations. It’s always rewarding to know our efforts contributed to a positive experience. Your appreciation encourages us to continue delivering memorable stays to all our guests. We truly look forward to welcoming you back again soon! Dawa Tsering- Group General Manager -Dpolo Hotels & Resorts

Hotel 360 by D Polo has replied on Sat Jun 28 11:12:57 IST 2025

Dear Guest, Thank you for taking the time to share your lovely feedback. We’re delighted to hear that you had a pleasant stay and that our team and services met your expectations. It’s always rewarding to know our efforts contributed to a positive experience. Your appreciation encourages us to continue delivering memorable stays to all our guests. We truly look forward to welcoming you back again soon! Dawa Tsering- Group General Manager -Dpolo Hotels & Resorts

Hotel 360 by D Polo has replied on Sat Jun 28 11:11:44 IST 2025

Dear Guest, We are truly sorry to hear about your recent experience and would like to extend our sincerest apologies for the inconvenience and distress caused during your stay. It is extremely concerning to learn that you found nails on the floor and inside the wardrobe, and even more troubling that your child was hurt. Please know that this is far below the standards we strive to maintain, and we take such matters very seriously. Immediate steps are being taken to investigate how this was overlooked and to ensure such negligence does not occur again. We also regret the inconvenience caused by the malfunctioning bathroom fixtures and the unavailability of cold water. Your concern about the lack of proper response from our staff has been noted, and we will be addressing this with the team to reinforce the importance of attentive and empathetic service. Your feedback is invaluable and has been escalated to the senior management and maintenance team for urgent corrective action. We deeply regret that your stay was not up to expectations and sincerely hope you will give us an opportunity to make it right in the future. Dawa Tsering ( Group General Manager- D'Polo Hotels & resorts )

Hotel 360 by D Polo has replied on Wed Feb 26 13:25:31 IST 2025

Dear Guest, Namaskar !!! I am extremely apologetic that you had to face such inconveniences during your stay at Hotel 360 Country club Dharamshala. Our aim has always been to provide a superior guest experience and it is disheartening to hear that we fell drastically short on this occasion. The lack of service you describe is atypical and it is regrettable that you experienced indifference from our team members. I assure you, there will be re-evaluation and re-training where necessary to enhance our service delivery. You have our sincere apologies and I personally assure you that we will do our utmost to give you the kind of service you deserve from us in the future. I would urge you to revisit us and give us an opportunity to make amendments by providing you with an experience Warm regards, Pawan Kumar Resort Manager Hotel 360° by D'Polo Dharamshala

Hotel 360 by D Polo has replied on Tue Dec 31 18:26:06 IST 2024

Dear Guest, Thank you so much for your review and feedback of hotel 360 by d'polo! we believe personal service and warmth is the unbeatable factor in hospitality, and it feels nice when the guests appreciate the same! it is guests like you that make us want to do better and better every time and aim to make hotel 360 the best hotel in dharamshala, and your review proves the same! we hope to see you soon again, very soon! regards Team 360

Hotel 360 by D Polo has replied on Mon Jan 06 12:16:51 IST 2025

Dear Mr. Vishal, Thank you so much for your review and feedback of hotel 360 by d'polo! we believe personal service and warmth is the unbeatable factor in hospitality, and it feels nice when the guests appreciate the same! it is guests like you that make us want to do better and better every time and aim to make hotel 360 the best hotel in dharamshala, and your review proves the same! we hope to see you soon again, very soon! regards Team 360

Hotel 360 by D Polo has replied on Sun Dec 08 10:59:00 IST 2024

Dear Mr.Bharat, Thank you so much for your review and feedback of hotel 360 by d'polo! we believe personal service and warmth is the unbeatable factor in hospitality, and it feels nice when the guests appreciate the same! it is guests like you that make us want to do better and better every time and aim to make hotel 360 the best hotel in dharamshala, and your review proves the same! we hope to see you soon again, very soon! regards Team 360

Hotel 360 by D Polo has replied on Tue Nov 26 12:38:11 IST 2024

Dear Mr. Girish, Thank you so much for your review and feedback of hotel 360 by d'polo! we believe personal service and warmth is the unbeatable factor in hospitality, and it feels nice when the guests appreciate the same! it is guests like you that make us want to do better and better every time and aim to make hotel 360 the best hotel in dharamshala, and your review proves the same! we hope to see you soon again, very soon! regards Team 360

Hotel 360 by D Polo has replied on Wed Nov 20 18:49:43 IST 2024

Dear Ms. Megha, Thank you so much for your review and feedback of hotel 360 by d'polo! we believe personal service and warmth is the unbeatable factor in hospitality, and it feels nice when the guests appreciate the same! it is guests like you that make us want to do better and better every time and aim to make hotel 360 the best hotel in dharamshala, and your review proves the same! we hope to see you soon again, very soon! regards Team 360

Hotel 360 by D Polo has replied on Mon Nov 18 11:24:57 IST 2024

Dear Mr.Vishal, Thank you so much for your review and feedback of hotel 360 by d'polo! we believe personal service and warmth is the unbeatable factor in hospitality, and it feels nice when the guests appreciate the same! it is guests like you that make us want to do better and better every time and aim to make hotel 360 the best hotel in dharamshala, and your review proves the same! we hope to see you soon again, very soon! regards Team 360

Hotel 360 by D Polo has replied on Mon Nov 11 19:37:32 IST 2024

Dear Mr.Rohit, Thank you so much for your review and feedback of hotel 360 by d'polo! we believe personal service and warmth is the unbeatable factor in hospitality, and it feels nice when the guests appreciate the same! it is guests like you that make us want to do better and better every time and aim to make hotel 360 the best hotel in dharamshala, and your review proves the same! we hope to see you soon again, very soon! regards Team 360

Hotel 360 by D Polo has replied on Wed Nov 06 15:08:07 IST 2024

Dear Guest, Namaskar !!! I am extremely apologetic that you had to face such inconveniences during your stay at Hotel 360 Country club Dharamshala. Our aim has always been to provide a superior guest experience and it is disheartening to hear that we fell drastically short on this occasion. The lack of service you describe is atypical and it is regrettable that you experienced indifference from our team members. I assure you, there will be re-evaluation and re-training where necessary to enhance our service delivery. You have our sincere apologies and I personally assure you that we will do our utmost to give you the kind of service you deserve from us in the future. I would urge you to revisit us and give us an opportunity to make amendments by providing you with an experience Warm regards, Pawan Kumar Resort Manager Hotel 360° by D'Polo Dharamshala