Hotel Ishan - A Ganges Riverside Retreat by SALVUS

Hotel Ishan - A Ganges Riverside Retreat by SALVUS

Dear Sachin, Thank you for taking the time to share your feedback. We are glad to know you found the property okay, but we are truly sorry to hear that your experience regarding the luggage fell short of expectations. Our team had informed that the checkout time is 11:00 AM, and as per the information we received, your luggage was already packed and ready. To ensure convenience upon your return around 2:00 PM, our staff suggested and arranged to safely keep your luggage at the reception for easy access. Additionally, considering you had arrived late from your activity and needed some time to freshen up, we had also provided a room on a complimentary basis for washroom use and changing — something we were happy to assist with. While our intention was to support you with a smooth checkout process, we understand that the final outcome did not meet your expectations. Please be assured that your feedback has been taken constructively, and we will use it to improve our guest experience further. We hope to have the opportunity to welcome you again for a much better stay. Warm regards, Team Salvus Hotels

Hotel Ishan - A Ganges Riverside Retreat by SALVUS

Dear Praveen, Thank you for taking the time to share your feedback with us. We’re glad to know that you found our team polite and helpful, but we’re truly sorry to hear that the room allocated did not meet your expectations. This is not the experience we want our guests to have at Hotel Ishan – A Ganges Riverside Retreat. Your comments about the room condition are noted, and we are already reviewing this internally to ensure better maintenance and more transparent room allocation going forward. We would have been happy to assist with a room change during your stay, and regret that we could not make things more comfortable for you in time. We hope you will give us another chance to provide you with the improved experience that many of our guests enjoy, along with our location advantage and warm hospitality. Warm regards, Team Salvus Hotels

Hotel Ishan - A Ganges Riverside Retreat by SALVUS

Dear Sayali, Thank you for choosing to stay with us at Hotel Ishan – A Ganges Riverside Retreat and for sharing your feedback. We’re glad to know that you enjoyed our location and food. However, we are truly sorry to hear about the concerns you faced with the room, including the issue with the kettle and the washroom smell. This is certainly not the standard we aim to provide. Please be assured that our housekeeping and maintenance teams have already been alerted, and strict action has been taken to deep-clean the room, replace the electric kettle, and thoroughly inspect the washroom ventilation to ensure such issues do not occur again. Your feedback helps us improve, and we sincerely regret the inconvenience caused. We hope you will give us another opportunity to serve you with the seamless and comfortable experience we are known for. Warm regards, Team Salvus Hotels

Hotel Ishan - A Ganges Riverside Retreat by SALVUS

Dear Anki, Thank you for staying with us at Hotel Ishan – A Ganges Riverside Retreat and for sharing your feedback. We regret to hear that your experience fell short of expectations. The concerns you mentioned regarding the terrace condition and the placement of the fridge are noted with utmost seriousness. Our team has already taken corrective action to ensure the terrace area is cleaned and maintained regularly, and the room setup has been reorganized for better comfort and presentation. Regarding the views, rooms in each category have different outlooks, and we apologize if the view from your assigned Superior Room did not match what you anticipated. We will work with our listing partners to ensure expectations are clearly communicated. Your feedback is valuable in helping us improve our services. We hope you will consider giving us another chance to offer you a much better and more comfortable stay on your next visit to Rishikesh. Warm regards, Team Salvus Hotels

Hotel Ishan - A Ganges Riverside Retreat by SALVUS

Dear Aman, Thank you so much for your wonderful feedback and for choosing Hotel Ishan – A Ganges Riverside Retreat! We’re delighted to know that you enjoyed our riverside location, beautiful views, and the hospitality of our team. Your kind words truly motivate us to keep delivering memorable experiences to all our guests. We look forward to welcoming you back soon for another relaxing stay by the Ganges. Warm regards, Team Salvus Hotels

Hotel Ishan - A Ganges Riverside Retreat by SALVUS

Dear Ankit, Thank you for staying with us at Hotel Ishan – A Ganges Riverside Retreat and for taking the time to share such a detailed and thoughtful review. We truly appreciate your balanced feedback, highlighting both what you enjoyed and where we can do better. We’re delighted to know that our riverside location, proximity to Laxman Jhula, the ambience of Café Arches, and the courteous nature of our team added value to your stay. Your recognition means a lot to us. At the same time, we sincerely acknowledge the concerns you pointed out: • Room quality variation • Maintenance-related issues • Deep-cleaning requirements in certain areas • Intermittent WiFi performance • Parking and approach-road challenges Please be assured that each of these areas is being addressed on priority. We have already strengthened our maintenance checks, improved room allocation protocols, and scheduled deeper periodic cleaning. WiFi upgradation is underway, and although on-site parking is limited due to the layout of Tapovan’s hillside roads, our team is working on making luggage assistance and guest movement more seamless. Your feedback is extremely valuable. Team Salvus Hotels

Hotel Ishan - A Ganges Riverside Retreat by SALVUS

Dear Vaishali, Thank you so much for your lovely feedback and for choosing to stay with us at Hotel Ishan – A Ganges Riverside Retreat. We’re delighted to hear that you enjoyed the view from your room, liked the food, and felt well taken care of by our team. Your kind words and your intention to return truly mean a lot to us. We look forward to welcoming you back soon for another peaceful and memorable stay by the Ganges. Warm regards, Team Salvus Hotels

Hotel Ishan - A Ganges Riverside Retreat by SALVUS

Dear Siddhartha, Thank you for staying with us at Hotel Ishan – A Ganges Riverside Retreat and for sharing your feedback. We sincerely regret the inconvenience you experienced regarding parking and luggage assistance. However, we would like to clarify that guests are always informed to bring their car right up to the hotel front, directly opposite our reception. Luggage can be comfortably dropped there, and only after that the car needs to be parked—approximately 50 meters away. Our team is always available to assist with luggage once it is brought to the reception point. Regarding the views, some sections of the property were undergoing minor maintenance during your stay, and we are sorry this affected your experience. These enhancements are now nearing completion to ensure a smoother and more enjoyable stay for all our guests. We appreciate your feedback and hope to welcome you again for a more seamless visit. Warm regards, Team Salvus Hotels

Hotel Ishan - A Ganges Riverside Retreat by SALVUS

Dear Sanjay, Thank you for staying with us at Hotel Ishan – A Ganges Riverside Retreat and for sharing your feedback. We’re glad you enjoyed the river view from the property. However, we sincerely apologize for the inconvenience you faced with food taste, room service, and the non-functional TV. Your concerns have been shared with our team for immediate improvement. Regarding parking, we would like to clarify that the hotel does not have its own on-site car parking due to the location constraints of Tapovan. We use a third-party parking space, and the parking fee is always paid by the hotel on behalf of the guest. In cases where a guest has already made the payment directly—as in your situation—we always refund the amount, and we’re glad this was resolved for you during your stay. Your feedback is valuable to us, and we hope to welcome you again for a more comfortable and seamless experience. Warm regards, Team Salvus Hotels

Hotel Ishan - A Ganges Riverside Retreat by SALVUS

Dear Basant, Thank you for staying with us at Hotel Ishan – A Ganges Riverside Retreat and for sharing your feedback. We sincerely regret that your experience did not meet expectations. Regarding the river view, we would like to clarify that only our Premium Ganga View Rooms offer direct Ganga river views. The Executive and Superior Rooms belong to different categories and do not provide the same view. As you had booked two rooms in different categories, they were located in separate sections of the hotel, which is why it wasn’t possible to allot them next to each other, especially with certain rooms temporarily under maintenance. Your comments about the electrical fittings, faucets, wall condition, and humidity are noted with seriousness. Our maintenance team has already been instructed to inspect and rectify these concerns to ensure better comfort for future guests. We appreciate your valuable feedback and hope you will give us another opportunity to offer a more pleasant and seamless stay. Warm regards, Team Salvus Hotels

Hotel Ishan - A Ganges Riverside Retreat by SALVUS

Dear Sagayaraj, We are truly sorry to hear that your experience at Hotel Ishan – A Ganges Riverside Retreat was disappointing. “Terrible stay” is never the impression we want any guest to leave with. While your review didn’t mention specific concerns, we would greatly appreciate it if you could share more details with us or by contacting the hotel directly. This will help us understand what went wrong and ensure corrective measures are taken immediately. We sincerely regret the inconvenience caused and hope you will give us another chance to serve you better. Warm regards, Team Salvus Hotels

Hotel Ishan - A Ganges Riverside Retreat by SALVUS

Dear Manish, Thank you for staying with us at Hotel Ishan – A Ganges Riverside Retreat and for sharing your feedback. We’re glad to know you enjoyed your stay and liked our location. We appreciate your suggestion regarding the food, and our culinary team will certainly work on improving it further. We look forward to welcoming you again soon for an even better experience. Warm regards, Team Salvus Hotels

Hotel Ishan - A Ganges Riverside Retreat by SALVUS

Dear Sneha, Thank you so much for choosing Hotel Ishan – A Ganges Riverside Retreat and for sharing such a wonderful review. We’re delighted to hear that you found your stay peaceful and rejuvenating. It’s great to know that you enjoyed our prime location near Laxman Jhula, the spacious ambience, and the serene Ganga views. Your kind words about Manoj Rana mean a lot—he is indeed a dedicated and courteous member of our team, and we’ll be sure to share your appreciation with him. We’re glad that our service could make your stay even more memorable, and we look forward to welcoming you back soon for another refreshing getaway. Warm regards, Team Salvus Hotels

Hotel Ishan - A Ganges Riverside Retreat by SALVUS

Dear Neha, Thank you for staying with us at Hotel Ishan – A Ganges Riverside Retreat and for sharing your lovely feedback. We’re delighted to know that you had a very good experience and enjoyed our rooms and the hospitality of our team. Your appreciation truly motivates us. We look forward to welcoming you again soon for another comfortable stay by the Ganges. Warm regards, Team Salvus Hotels

Hotel Ishan - A Ganges Riverside Retreat by SALVUS

Dear Janvi, Thank you for taking the time to share your experience, and we sincerely apologize for the distress and inconvenience you faced during your stay at Hotel Ishan – A Ganges Riverside Retreat. The delay in room allocation and the situation regarding the sealed room was an unexpected operational issue, and we deeply regret that it affected your check-in experience. We also apologize for the maintenance concerns, the cleanliness issues you reported, and the unacceptable disturbance caused by a staff member entering your room without permission. This is not the standard of service we strive to deliver. Please be assured that all your concerns were taken seriously, and immediate corrective steps were initiated with our housekeeping and maintenance teams to ensure this does not happen again. As a gesture of responsibility, your stay was refunded, and we appreciate your patience and cooperation during the process. We truly regret that your stay did not reflect the comfort and hospitality we are known for. We hope you may give us another opportunity in the future to restore your trust in us. Warm regards, Team Salvus Hotels

Hotel Ishan - A Ganges Riverside Retreat by SALVUS

Dear Ambarish, Thank you for staying with us at Hotel Ishan – A Ganges Riverside Retreat and for sharing such detailed feedback. We’re glad to hear that you liked the view from your room and enjoyed the taste of our food. At the same time, we sincerely apologize for the inconvenience caused due to the staircase design, absence of a lift, and the missing bath amenities in your room. Your comments regarding food pricing and portion size have been noted and shared with our F&B team for review. We would also like to clarify that due to the hillside layout of Tapovan, the approach road is slightly uphill, and autos/taxis typically stop a short distance below the property. Our team is always available to help guests with luggage or any assistance required. Your feedback is important to us, and we are working on improving accessibility as well as service consistency to enhance guest comfort. We hope to welcome you again for a smoother and more enjoyable stay by the Ganges. Warm regards, Team Salvus Hotels