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- Hotel O Ak Palace Near Chhatrapati Shivaji International Airport, Mumbai
Hotel O Ak Palace Near Chhatrapati Shivaji International Airport
About Property
Traveling anytime soon? Looking for a value for money accommodation? This charming property has everything required to make your ...Read moreAmenities
- Wi-Fi
- Room Service
- Air Conditioning
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Average(31 RATINGS)
Sakinaka
2.8 km drive to T2 - Chhatrapati Shivaji Airport
Change Dates and Guest(s)
Check-in: 12 PM | Check-out: 11 AM
Check-in date
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Rooms, Guests
Hotel O Ak Palace Near Chhatrapati Shivaji International Airport Location
Location rated 3.7 by guests
What guests said
Guests appreciated the property’s convenient location, particularly its proximity to transportation options like the metro station. The surroundings were noted for easy access to various city attractions, making it suitable for both short visits and longer stays.
Property Rules at Hotel O Ak Palace Near Chhatrapati Shivaji International Airport
Check-in: 12 PM Check-out: 11 AM
- Primary Guest should be atleast 18 years of age.
- Passport, Aadhaar, Driving License and Govt. ID are accepted as ID proof(s)
- Pets are not allowed
Couple/Bachelor RulesUnmarried couples allowed. Local ids are allowed
- Must Read Rules
- Guest Profile
- ID Proof Related
User Rating & Reviews
- everyone
- group
- couple
- solo
- business
- family
Average
31 Ratings
Last 10 Customer Ratings (Latest First)
- 1
- 4
- 2
- 2
- 3
- 2
- 1
- 3
- 4
- 1
Review Summary
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- Staff behavior was often rude and uncooperative.
- Many guests noted cleanliness issues, including smelly rooms and dirty linens.
- Cockroaches were reported to be present in the rooms.
- Location is convenient, being close to the metro station.
1.0
Terrible Stay
kartik c.
Hotel stap are not good demand extra charges tell me you don't book ac room
Room: Classic
2.0
Wrost
sanjay n.business
Worst hotel ever in my life, very bad experience.
Room: Saver Single (X)
Hotel O Ak Palace Near Chhatrapati Shivaji International Airport has replied on Thu Dec 19 12:47:09 IST 2019
Hi Sanjay, thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Suresh!
3.0
Ok ok
sandip c.solo
Firstly, when I visited the place, the guy at reception denied to provide me the room as I have booked it from MMT. After some time he gave me the room. So here, I didn't like the staff behavior. Secondly, when I got into room, it was smelly and wall texture was dirty due water. Also, there were so many cockroaches in room which appeared during late night which I was sleeping. Now, attached bathroom was very very small, commode is fitted in very awkward position and full smelly. Wi-fi, AC, geyser, TV were working with limited functionality. So if you are planning to stay for a single night, I think this place is ok to stay.
Room: Saver Single (X)
Hotel O Ak Palace Near Chhatrapati Shivaji International Airport has replied on Mon Dec 02 14:02:19 IST 2019
Sorry for the discommode, Sandip. Thanks for notifying us and will surely work towards better guest experience in the future. Regards, Akanksha!
2.0
unhygienic, very arrogant, and rude staff
yash b.couple
We checked in the hotel around 9 pm and there was no one to take the check-in. The room which was provided was very small, dirty, and the bed linen literally had blood stains on it & even informing the staff about this glitch. This was the worst hotel I have ever seen.
Room: Saver Double (X)
Hotel O Ak Palace Near Chhatrapati Shivaji International Airport has replied on Fri Dec 06 11:58:39 IST 2019
Something like this shouldn't have happened, Yash! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary so that such issues don't get repeated again. Regards, Shreya!
1.0
One of the worst trips in the world
ramesh r.solo
First the guy refuses a check in, the room was a complete mess. The guy says you can't sit in the reception
Room: Saver Double (X)
Hotel O Ak Palace Near Chhatrapati Shivaji International Airport has replied on Mon Nov 25 14:13:53 IST 2019
We truly regret for the distress caused, Ramesh! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Akanksha!
3.0
Near to Airport
john d.family
Okay, easily can excess to other places of the City
Room: Saver Double (X)
Hotel O Ak Palace Near Chhatrapati Shivaji International Airport has replied on Fri Nov 15 20:56:17 IST 2019
Hi, john! Thank you for sharing your feedback with us. We will work even hard for your complete satisfaction and make your stay an amazing experience next time. Regards, Rahul
4.0
Nice Hotel
niranjan d.business
Location very good and co operative staff
Room: Saver Double (X)
Hotel O Ak Palace Near Chhatrapati Shivaji International Airport has replied on Fri Nov 15 14:56:25 IST 2019
Loved to hear this, Niranjan! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead). Regards, Ravi!
1.0
Pathetic
shubham g.solo
Very bad room cockroaches all around. Small washroom.
Room: Saver Single (X)
Hotel O Ak Palace Near Chhatrapati Shivaji International Airport has replied on Fri Nov 15 14:56:25 IST 2019
Sorry for the unpleasant experience you had with us, Shubham. Thanks for notifying us and we will surely work towards better guest experience in the future. Regards, Jamil!
2.0
Online booking
swaminathan j.
business
businessPoor response due to online booking and desk person behavior and food variety and quality are poor. Room cleanliness is poor
Room: Saver Double (X)
Hotel O Ak Palace Near Chhatrapati Shivaji International Airport has replied on Thu Oct 03 23:54:29 IST 2019
Hi, Swaminathan! We are extremely apologetic to know that your experience with us has not been a pleasant one and we would definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent. Regards, Vishal
1.0
Worst experience ever
mohammad a.solo
The hotel staff is the worst staff I ever saw. They are extremely rude and mannerless. They demand extra money for each and everything.
Room: Saver Single (X)
Hotel O Ak Palace Near Chhatrapati Shivaji International Airport has replied on Tue Sep 03 19:37:52 IST 2019
Sorry for the discommode, Mohammad! We understand that we were not able to live up to your expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Sagar
3.0
Staff and environment
sushil s.group
Hotel staff was cooperative, but it was suffocating as there is only one window which can not be kept opened due to security reasons. Bathroom was averagely clean.
Room: Saver Double (X)
Hotel O Ak Palace Near Chhatrapati Shivaji International Airport has replied on Thu Aug 22 20:10:40 IST 2019
Hi, Sushil! Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead) regards, Vishal
1.0
Feedback for worst experience at Hotel Ak Palace
saumil.couple
Food: It was the worst, smell was coming from the food. Dishes and rooms were not cleaned. Room service was not proper and staff is not cooperative and talking with me rudely and even there was an issue related to my pay at the hotel.
Room: Saver Double (X)
Hotel O Ak Palace Near Chhatrapati Shivaji International Airport has replied on Wed Aug 14 19:58:15 IST 2019
Apologies for the inconvenience caused, Saumil! We've marked a note for the experience you had with us and we'll put in our best efforts to ensure your next stay is pleasant with us. Wish you a wonderful day ahead :). Regards, Swarna.
3.0
Could not checkin as local id denied
akash d.couple
This Hotel does not allow local id travelers. So please don't book if you are localite.
Room: Saver Double (X)
5.0
Excellent
sharad p.couple
Great. Your responsibility is very nice and very helpful. Hotel 's cleaning is good and no any bad smell. Thanks all of you I am giving five stars. I want to coming second time. Surly.
Room: Saver Double
Hotel O Ak Palace Near Chhatrapati Shivaji International Airport has replied on Thu May 09 10:36:08 IST 2019
Thank you for your sweet words. We hope to give you a consistent service every time.
4.0
Location
sarvaiya a.
Location near metro station. On highway location.
Nice hotel and good clean I stayed at good hotel.
Room: Standard Room
4.0
Good stay-cation
senroid f.
Extra mattress not in good condition. No extra pillow provided. No free toiletries. Fan is too low considering safety issue. Clean room. Staff very kind and positive response. Allowed us to check-in 3 hours early for free. Allowed to to keep our baggage in hotel reception after check-out.
Extra mattress was not in good condition.
Room: Standard Room
4.0
Two nights at Mumbai
s s.
The hotel was located at Andheri, Ghatkopare. The location was good for transportation.
The room was bit small. But is OK every thing was fine and yes there was not much English channels in television. And well rest are OK.
Room: Standard Room
3.0
Ok but not that great
kunal r.
Can stay for short visits, small rooms, bad ceiling heights and staff.
Cockroaches in room had asked for change of room but since rooms were not available had to manage.
Room: Standard Room
5.0
Good average hotel
satya p.
For the price room was OK and near to Sakinaka metro.
Bathroom not clean but room was good.
Room: Standard Room
2.0
Location was in clumsy area
santosh b.
We felt the reality and shown on site was different and felt overcharged for the paid price. Food was overpriced.
Not much as per seen in the photos loaded on the Make My Trip site. Stinking place and felt uncomfortable.
Room: Standard Room
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