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Hotel Serene

Hotel Serene
Room
hotel image

About Property

Hotel Serene is a good choice for travellers looking for a budget accommodation in Shillong,stands as an epitome of plush hospit ...Read more

Amenities

  • Restaurant
  • Kids Play Area
  • Yoga
  • Smoking Rooms
  • Power Backup
  • Refrigerator
  • + More Amenities

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+91

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3.3
Good(39 RATINGS)
Police Bazar

Police Bazar

4 minutes walk to Shillong Bus Station

Change Dates and Guest(s)

Check-in: 12 PM | Check-out: 12 PM

Check-in date
Check-out date
Rooms, Guests

Hotel Serene Location

Property Rules at Hotel Serene

Check-in: 12 PM Check-out: 12 PM
  • Primary Guest should be atleast 18 years of age.
  • Must Read Rules
  • Guest Profile
  • Guest Profile (Hourly)

Hotel Serene Photos by Guests

  • +6 Guest Photos

User Rating & Reviews

  • everyone
  • group
  • couple
  • solo
  • business
  • family
3.3
Good

39 Ratings, 14 Reviews

excellent
28%
very good
23%
average
15%
poor
21%
bad
13%

Last 10 Customer Ratings (Latest First)

  • 1
  • 4
  • 5
  • 5
  • 1
  • 5
  • 5
  • 1
  • 2
  • 2
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We are using generative AI to show you summarised user review

Review Summary

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Guests appreciate the friendly staff and prime location of this property, making it easily accessible to markets and offices. Many highlight the cleanliness and well-maintained rooms, though there are mentions of inconsistencies in facilities and service. While some had issues with check-in policies and food service, a few enjoyed a cozy and serene atmosphere overall.

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Latest first
5.0

Fantastic 😍

aniket n.

Excellent 👌👍 All the staff are very good at their behaviour. You must have tried

Travel Month: Jun 2025 (4-Night Stay)

Room: Deluxe Queen

Hotel Serene has replied on Mon Jun 30 22:19:24 IST 2025

Sir Thank You so much for your kind reply for us . We are hope and Waiting for your next visit with your family members at our destination.

5.0

Excellent Stay

mukesh k.couple

good hotel, good behaviour, better facilities, good cleaning, easy to reach at the hotel

Travel Month: Jun 2025

Room: Classic Twin

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Hotel Serene has replied on Thu Jun 26 09:58:36 IST 2025

Sir, Thank You so much for your valuable reply for us. we hope You Are visit again at our same destination with your family Sir.

5.0

Excellent Stay

raju g.

Done'

Travel Month: Jun 2025

Room: Savor Single

Hotel Serene has replied on Sat Jun 07 22:05:41 IST 2025

sir, Thank You so much for your Valuable reply .

2.0

Poor Stay

family with 1 kid

Room and toilets are very dirty. Even we saw earthworm inside the toilet. Hotel location is the only good thing and other experience is very poor.

Travel Month: Apr 2025 (4-Night Stay)

Room: Deluxe Queen

5.0

Serene hotel review

sriparna b.family

Hotel was very neat and clean. Staffs were very friendly and the hotel is located in the prime location. Washrooms were very clean.

Travel Month: Apr 2025

Room: Classic Twin|Deluxe Twin

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Hotel Serene has replied on Sat Apr 26 19:50:58 IST 2025

Thank You So Much Mam.

5.0

Review of hotel serene

sriparna b.family

The rooms were very clean and the location was very good. The staffs were very good and friendly. I highly recommend this hotel it is within budget and near to police bajar.

Travel Month: Apr 2025

Room: Classic Twin

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Hotel Serene has replied on Tue Apr 22 17:12:23 IST 2025

Mam, Thank You so much for your valuable reply for us. nice to meet with you Mam.

2.0

Poor Stay

shashi a.family with 3 kids

Not satisfied 😊 with the property ACC to rate this so low stanandar

Travel Month: Apr 2025

Room: Deluxe Twin|Classic Twin

Hotel Serene has replied on Sat Apr 19 23:08:59 IST 2025

Sir, First of all you have booked for one night at our property but you have written two night's; Sir You have booked deluxe twin bed for three occupancy but the bed is only for two Occupancy , but for your comfortable stay we have given you Deluxe Queen bed for three persons. But you are not satisfied, You should have told us that we are not satisfied from this room also we should have given you another Room . But you haven't told us , So for that we are extremely Sorry. Sir kindly give us a chance for Your next visit at our property . we will fully try to satisfy You. Thank You from Hotel Manager.

5.0

Excellent Stay

mousumi a.family

Me and my family had an wonderful experience at this property. Especially the location is the heart of the city and well connected all the offices and the markets. And all the staffs were well cooperative and helpful. Maintained the place quite well.

Travel Month: Apr 2025

Room: Classic Twin

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Hotel Serene has replied on Tue Apr 15 11:03:31 IST 2025

Dear Ma'am, Thank you for the beautiful review, we welcome you again. Thank you Manager Hotel Serene

5.0

Excellent Stay

banasri g.

Location is good. Hotel rooms are nice with all facilities.

Travel Month: Mar 2025

Room: Classic Twin

Hotel Serene has replied on Wed Apr 02 12:40:23 IST 2025

Dear Valuable Guest, Thank you for the wonderful feedback.

1.0

Terrible Stay

nabin c.business

I was late because my car broke down. Your hotel denied the check up and told me you will be charged for 2 days. I have to sleep in my car whole night in this cold weather. I want refund. Please do the needful at your earliest

Travel Month: Feb 2025

Room: Classic Twin

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Hotel Serene has replied on Mon Mar 03 11:35:06 IST 2025

Sir, your chck in time is before 12pm in the mid night . but you are present at 2am in night. why you are not adjust with the che ck in time .

4.0

review

group

it was good to stay there. ................... .......,...............................................

Travel Month: Jan 2025

Room: Classic Twin

Hotel Serene has replied on Wed Mar 19 15:46:56 IST 2025

nice visit

4.0

Food order experience

arunkumar m.family

Take unreasonably longer time to deliver food order. Very cold but expensive. Location is ideal. Room is not identical to the photos shown

Travel Month: Jan 2025 (3-Night Stay)

Room: Classic Twin

Hotel Serene has replied on Sun Feb 09 21:18:27 IST 2025

Thank YouSir ,Waiting for You next visit

4.0

Good Stay

sourabh g.family

Hotel location is good. And working with limited facility in this area. Some basic things are missing in hotel

Travel Month: Dec 2024

Room: Deluxe Queen

Hotel Serene has replied on Sat Jan 04 18:10:06 IST 2025

Sir, Thank u so much.

5.0

Excellent Stay

akshat k.

Serenity filled the ambience of the decorum, ostentatious hospitality with a cozy stay.

Travel Month: Dec 2024

Room: Deluxe Twin

Hotel Serene has replied on Mon Dec 30 11:26:22 IST 2024

Thank you for your valuable reply. welcome Again

Hotel Serene Other Details

Questions & Answers - When Booking Hotel Serene

Q: How far is Hotel Serene from the city center ?

A: From City Center its 2.3 kms away.

Q: How many types of rooms are available at Hotel Serene in Shillong?

A: At Hotel Serene, we offer 4 room types tailored to meet the needs of every traveler. Check detailed room features, images, and the latest availability. Each room is designed to make your stay unforgettable.

Q: What are the customer ratings for Hotel Serene?

A: The overall rating for Hotel Serene stands at 3.4 out of 5, as reviewed by 31 guests on MakeMyTrip. You can explore in-depth guest reviews and browse through photos shared by visitors directly on the MakeMyTrip platform.

Q: What are the Check-In and Check-Out times of Hotel Serene, Shillong?

A: Check-In Time: 12 PM
Check-Out Time: 12 PM. Early check-ins and late check-outs are subject to availability

Q: Any options for booking on partner website?

A:

You can explore Hotel Serene on our partner website www.goibibo.com

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