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- Hotel Serene - Hotel, Shillong
Hotel Serene
About Property
Hotel Serene is a good choice for travellers looking for a budget accommodation in Shillong,stands as an epitome of plush hospit ...Read moreAmenities
- Restaurant
- Kids Play Area
- Yoga
- Smoking Rooms
- Power Backup
- Refrigerator
- + More Amenities
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+91
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Good(39 RATINGS)
Police Bazar
4 minutes walk to Shillong Bus Station
Change Dates and Guest(s)
Check-in: 12 PM | Check-out: 12 PM
Check-in date
Check-out date
Rooms, Guests
Hotel Serene Location
Property Rules at Hotel Serene
Check-in: 12 PM Check-out: 12 PM
- Primary Guest should be atleast 18 years of age.
- Must Read Rules
- Guest Profile
- Guest Profile (Hourly)
Hotel Serene Photos by Guests
- +6 Guest Photos
User Rating & Reviews
- everyone
- group
- couple
- solo
- business
- family
Good
39 Ratings, 14 Reviews
Last 10 Customer Ratings (Latest First)
- 1
- 4
- 5
- 5
- 1
- 5
- 5
- 1
- 2
- 2
Review Summary
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Guests appreciate the friendly staff and prime location of this property, making it easily accessible to markets and offices. Many highlight the cleanliness and well-maintained rooms, though there are mentions of inconsistencies in facilities and service. While some had issues with check-in policies and food service, a few enjoyed a cozy and serene atmosphere overall.
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Latest first
5.0
Fantastic 😍
aniket n.
Excellent 👌👍 All the staff are very good at their behaviour. You must have tried
Room: Deluxe Queen
Hotel Serene has replied on Mon Jun 30 22:19:24 IST 2025
Sir Thank You so much for your kind reply for us . We are hope and Waiting for your next visit with your family members at our destination.
5.0
Excellent Stay
mukesh k.couple
good hotel, good behaviour, better facilities, good cleaning, easy to reach at the hotel
Room: Classic Twin
Hotel Serene has replied on Thu Jun 26 09:58:36 IST 2025
Sir, Thank You so much for your valuable reply for us. we hope You Are visit again at our same destination with your family Sir.
5.0
Excellent Stay
raju g.
Done'
Room: Savor Single
Hotel Serene has replied on Sat Jun 07 22:05:41 IST 2025
sir, Thank You so much for your Valuable reply .
2.0
Poor Stay
family with 1 kid
Room and toilets are very dirty. Even we saw earthworm inside the toilet. Hotel location is the only good thing and other experience is very poor.
Room: Deluxe Queen
5.0
Serene hotel review
sriparna b.family
Hotel was very neat and clean. Staffs were very friendly and the hotel is located in the prime location. Washrooms were very clean.
Room: Classic Twin|Deluxe Twin
Hotel Serene has replied on Sat Apr 26 19:50:58 IST 2025
Thank You So Much Mam.
5.0
Review of hotel serene
sriparna b.family
The rooms were very clean and the location was very good. The staffs were very good and friendly. I highly recommend this hotel it is within budget and near to police bajar.
Room: Classic Twin
Hotel Serene has replied on Tue Apr 22 17:12:23 IST 2025
Mam, Thank You so much for your valuable reply for us. nice to meet with you Mam.
2.0
Poor Stay
shashi a.family with 3 kids
Not satisfied 😊 with the property ACC to rate this so low stanandar
Room: Deluxe Twin|Classic Twin
Hotel Serene has replied on Sat Apr 19 23:08:59 IST 2025
Sir, First of all you have booked for one night at our property but you have written two night's; Sir You have booked deluxe twin bed for three occupancy but the bed is only for two Occupancy , but for your comfortable stay we have given you Deluxe Queen bed for three persons. But you are not satisfied, You should have told us that we are not satisfied from this room also we should have given you another Room . But you haven't told us , So for that we are extremely Sorry. Sir kindly give us a chance for Your next visit at our property . we will fully try to satisfy You. Thank You from Hotel Manager.
5.0
Excellent Stay
mousumi a.family
Me and my family had an wonderful experience at this property. Especially the location is the heart of the city and well connected all the offices and the markets. And all the staffs were well cooperative and helpful. Maintained the place quite well.
Room: Classic Twin
Hotel Serene has replied on Tue Apr 15 11:03:31 IST 2025
Dear Ma'am, Thank you for the beautiful review, we welcome you again. Thank you Manager Hotel Serene
5.0
Excellent Stay
banasri g.
Location is good. Hotel rooms are nice with all facilities.
Room: Classic Twin
Hotel Serene has replied on Wed Apr 02 12:40:23 IST 2025
Dear Valuable Guest, Thank you for the wonderful feedback.
1.0
Terrible Stay
nabin c.business
I was late because my car broke down. Your hotel denied the check up and told me you will be charged for 2 days. I have to sleep in my car whole night in this cold weather. I want refund. Please do the needful at your earliest
Room: Classic Twin
Hotel Serene has replied on Mon Mar 03 11:35:06 IST 2025
Sir, your chck in time is before 12pm in the mid night . but you are present at 2am in night. why you are not adjust with the che ck in time .
4.0
review
group
it was good to stay there. ................... .......,...............................................
Room: Classic Twin
Hotel Serene has replied on Wed Mar 19 15:46:56 IST 2025
nice visit
4.0
Food order experience
arunkumar m.family
Take unreasonably longer time to deliver food order. Very cold but expensive. Location is ideal. Room is not identical to the photos shown
Room: Classic Twin
Hotel Serene has replied on Sun Feb 09 21:18:27 IST 2025
Thank YouSir ,Waiting for You next visit
4.0
Good Stay
sourabh g.family
Hotel location is good. And working with limited facility in this area. Some basic things are missing in hotel
Room: Deluxe Queen
Hotel Serene has replied on Sat Jan 04 18:10:06 IST 2025
Sir, Thank u so much.
5.0
Excellent Stay
akshat k.
Serenity filled the ambience of the decorum, ostentatious hospitality with a cozy stay.
Room: Deluxe Twin
Hotel Serene has replied on Mon Dec 30 11:26:22 IST 2024
Thank you for your valuable reply. welcome Again
