ibis Mumbai Vikhroli - An Accor Brand

ibis Mumbai Vikhroli - An Accor Brand has replied on Thu Oct 16 16:24:48 IST 2025

Dear Saikiran, Thank you for sharing your feedback. I sincerely apologize for the inconvenience caused by the door lock issue and the delayed response from our team. We understand how frustrating it must have been to wait, and we are taking steps to improve our response time. Regarding the noise disturbance from adjacent rooms, we regret that this affected your comfort during your stay. We will certainly review the room conditions and explore ways to minimize such disturbances for our guests. Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to serve you better in the future. Warm regards, Abhishek Pillai Director Guest Service

ibis Mumbai Vikhroli - An Accor Brand has replied on Thu Oct 16 16:26:07 IST 2025

Dear Ankur, Thank you for your valuable feedback. I’m sorry to hear that the room and breakfast did not meet your expectations. We strive to provide a comfortable stay and quality service, and I regret that we fell short during your visit. Your comments regarding the room size, washroom, and breakfast have been noted, and we will work on improving these aspects to enhance the experience for our future guests. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you again and provide a better experience. Best regards, Abhishek Pillai Director Guest Service

ibis Mumbai Vikhroli - An Accor Brand has replied on Thu Oct 16 16:27:33 IST 2025

Dear Urmimala, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed our cleanliness, professional staff, delicious food, and convenient location near IIT Bombay. Your kind words motivate us to continue delivering the best experience to our guests. We look forward to welcoming you back soon! Best regards, Abhishek Pillai Director Guest Service

ibis Mumbai Vikhroli - An Accor Brand has replied on Thu Oct 16 16:28:42 IST 2025

Dear Ashish, Thank you for your thoughtful feedback. We’re glad to hear that you found our staff courteous, the property well-maintained and super clean, and the mattress comfortable. Your recommendation means a lot to us! We also appreciate your honest comment about the food, and we’ll strive to enhance the taste to make your next experience even better. Looking forward to welcoming you again soon. Best regards, Abhishek Pillai Director Guest Service

ibis Mumbai Vikhroli - An Accor Brand has replied on Mon Sep 15 16:59:50 IST 2025

Dear Prashanth, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with us. It’s fantastic to know that our efforts to provide a clean, comfortable environment, along with excellent service, contributed to your stay. Your kind words about our staff, breakfast, and smooth check-in/out process mean the world to us. We can’t wait to welcome you back on your next visit. Until then, please take care! Warm regards, Abhishek Pillai Director Guest Service

ibis Mumbai Vikhroli - An Accor Brand

Dear Ankur, Thank you so much for sharing your kind feedback with us! We're thrilled to hear that you had a comfortable stay and that you enjoyed our hygienic, neat, and clean rooms. It's also wonderful to know that you appreciated the variety of breakfast options, as well as the quick and smooth check-in and check-out process. We truly value your compliments about our polite staff—it's feedback like this that motivates us to continue providing the best experience for our guests. We look forward to welcoming you again soon! Best regards, Abhishek Pillai Director Guest Service

ibis Mumbai Vikhroli - An Accor Brand

Dear Aayush, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found our property conveniently located in Vikhroli and that you enjoyed the food. It's also wonderful to know our team was quick to assist you — we’ll be sure to pass along your kind words to them. We look forward to welcoming you back for another great experience soon! Warm regards, Abhishek Pillai Director Guest Service

ibis Mumbai Vikhroli - An Accor Brand

Dear Sachin, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the excellent view, the overall experience, and found the breakfast to be truly worth it. It means a lot to us that everything met your expectations with no room for negatives! We look forward to welcoming you back for another memorable stay. Warm regards, Abhishek Pillai Director – Guest Service

ibis Mumbai Vikhroli - An Accor Brand has replied on Sun Aug 24 14:07:50 IST 2025

Dear Shubham, Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that you found the room clean, spacious, and well-maintained, and that you enjoyed a comfortable and peaceful stay. It’s always rewarding to know our efforts contributed to a restful experience for our guests. We look forward to welcoming you back again soon! Warm regards, Abhishek Pillai Director Guest Service

ibis Mumbai Vikhroli - An Accor Brand

Dear Govindavelalar, Thank you for sharing your feedback with us. We’re glad to hear that you found our amenities and services to your satisfaction, and that our location was convenient for your work. It’s especially wonderful to know that our team made a positive impression with their kindness and support — we’ll be sure to pass along your kind words to them. We hope to have the pleasure of welcoming you back on your next visit. Warm regards, Abhishek Pillai Director Guest Service