IP Royal By Qotel - A Luxury Hotel, Laxmi Nagar Delhi

IP Royal By Qotel - A Luxury Hotel, Laxmi Nagar Delhi has replied on Fri Nov 21 15:51:26 IST 2025

Dear Guest, Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience caused during your stay. The issues you faced regarding room cleanliness, service delays, furniture condition, and mattress comfort are far from the standards we aim to provide. Please be assured that we are taking your comments seriously. Our team has already initiated a thorough inspection to address these concerns and implement the necessary improvements. We truly value your feedback as it helps us improve, and we hope you will give us another chance to offer you a much better and more comfortable experience in the future. Warm regards, Team Qotel

IP Royal By Qotel - A Luxury Hotel, Laxmi Nagar Delhi has replied on Fri Nov 21 15:52:45 IST 2025

Dear Guest, Thank you for taking the time to share your detailed feedback. We’re glad to know that you appreciated our location and the support of our staff. However, we sincerely regret that your experience did not fully meet expectations. We understand your concerns regarding maintenance and staffing, and we’re sorry for any inconvenience this may have caused. Your comments have been shared with our management team, and we are already reviewing our upkeep processes and workforce allocation to ensure the property reflects the value our guests expect. We truly appreciate your insights, as they help us improve and serve you better. We hope you will consider staying with us again so we can provide you with a more satisfying experience. Warm regards, Team Qotel

IP Royal By Qotel - A Luxury Hotel, Laxmi Nagar Delhi has replied on Fri Nov 21 16:02:21 IST 2025

Dear Guest, Thank you so much for your wonderful feedback! We’re delighted to know that you had an amazing stay and enjoyed our clean rooms, helpful staff, convenient location, and parking facilities. Your appreciation truly motivates our team to continue delivering the best experience to all our guests. We look forward to welcoming you back for another comfortable and pleasant stay! Warm regards, Team Qotel

IP Royal By Qotel - A Luxury Hotel, Laxmi Nagar Delhi has replied on Fri Nov 21 16:04:22 IST 2025

Dear Guest, We are truly sorry to hear about your disappointing experience. The issues you faced regarding cleanliness, missing toiletries, and the condition of the washroom and shower are unacceptable and far below the standards we strive to maintain. Please accept our sincere apologies for the inconvenience caused. We have immediately shared your feedback with our housekeeping and maintenance teams to ensure these concerns are addressed on priority and do not recur. Your feedback is extremely valuable to us, and we assure you that necessary corrective actions are being taken. We hope you will give us another opportunity to serve you better and provide the comfortable stay you expected. Warm regards, Team Qotel

IP Royal By Qotel - A Luxury Hotel, Laxmi Nagar Delhi has replied on Fri Nov 21 16:09:33 IST 2025

Dear Guest, We are extremely sorry to hear about the distressing experience you faced during your stay. An incident where another guest was able to access your room is completely unacceptable and does not reflect the safety and security standards we are committed to maintaining. Please accept our deepest apologies for the shock and inconvenience caused to you and your partner. We take this matter very seriously, and our team has already initiated a thorough investigation to understand how this breach occurred and to ensure such an incident never happens again. Guest safety is our utmost priority, and we will be strengthening our room allocation and key management protocols immediately. Thank you for bringing this to our attention. We truly regret the discomfort caused and hope you will give us an opportunity to restore your trust with a far better and safer experience in the future. Warm regards, Team Qotel

IP Royal By Qotel - A Luxury Hotel, Laxmi Nagar Delhi has replied on Fri Nov 21 16:16:34 IST 2025

Dear Guest, We sincerely apologise for the unpleasant experience you had during your stay. The issues you mentioned regarding room cleanliness, bedding condition, and smoke smell are unacceptable and far from the standards we strive to maintain. Your feedback has been shared with our housekeeping team for immediate corrective action, and we are reviewing our room preparation process to ensure such lapses do not happen again. We truly regret the inconvenience caused and hope you will give us another opportunity to serve you better with a cleaner, more comfortable stay. Warm regards, Team Qotel

IP Royal By Qotel - A Luxury Hotel, Laxmi Nagar Delhi

Thank you for your wonderful feedback! We’re delighted to know that you enjoyed your stay and appreciated our prime location, professional management, and helpful staff. It’s great to hear that you liked the room upgrade and found peace and comfort during your time with us. Your 5-star rating means a lot — we truly appreciate your support and look forward to welcoming you again soon! Warm regards, **Team Qotel**

IP Royal By Qotel - A Luxury Hotel, Laxmi Nagar Delhi has replied on Wed Nov 05 20:31:13 IST 2025

We sincerely apologize for the inconvenience you faced during your stay. It’s disappointing to hear about the lack of response from our staff regarding room cleaning, as this is not the level of service we aim to provide. Your feedback has been shared with our housekeeping and management teams for immediate corrective action. We truly regret the experience and assure you that we’ll work to ensure better service in the future. Warm regards, **Team Qotel**

IP Royal By Qotel - A Luxury Hotel, Laxmi Nagar Delhi has replied on Sat Oct 25 20:36:36 IST 2025

Dear Guest, We sincerely apologize for the issues you encountered during your stay. Your feedback regarding cleanliness, maintenance, and discrepancies between the listing and actual conditions is taken very seriously. This is not the experience we aim to provide, and we regret the inconvenience caused. Please be assured that we are addressing these concerns with our housekeeping and maintenance teams to ensure improvements are made. Your feedback is invaluable, and we hope to have the opportunity to provide you with a better experience in the future. Warm regards, **Team Qotel**

IP Royal By Qotel - A Luxury Hotel, Laxmi Nagar Delhi

Thank you for your wonderful feedback! We’re thrilled to hear that you had a friendly and comfortable stay, and that our staff, room cleanliness, and thoughtful amenities made your experience memorable. We look forward to welcoming you again soon! – Team Qotel

IP Royal By Qotel - A Luxury Hotel, Laxmi Nagar Delhi

We sincerely apologize for the unpleasant experience you had during your stay. This is not the standard we aim to provide. Your feedback regarding room condition and lack of amenities has been noted and will be addressed immediately to improve our services. We truly value your input and will work hard to provide a better experience for our future guests. — Team Qotel

IP Royal By Qotel - A Luxury Hotel, Laxmi Nagar Delhi

Thank you for your kind feedback! We’re glad you had a nice stay and appreciated our staff and manager Sunny. We look forward to welcoming you again soon! – Team Qotel

IP Royal By Qotel - A Luxury Hotel, Laxmi Nagar Delhi

We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding noise, cleanliness, and mosquitoes is taken very seriously, and we will address these issues immediately to improve our services. We regret that your experience was not up to expectations and hope to provide a much better stay in the future. – Team Qotel

IP Royal By Qotel - A Luxury Hotel, Laxmi Nagar Delhi

We sincerely apologize for the issues you faced during your stay. Your feedback regarding cleanliness, faulty amenities, staff behavior, and limited breakfast options is taken very seriously. This is not the standard we aim to provide, and we will address these concerns with our team immediately to ensure improvements. We regret the inconvenience caused and appreciate you bringing this to our attention. — Team Qotel

IP Royal By Qotel - A Luxury Hotel, Laxmi Nagar Delhi

Thank you for staying with us! We hope you had a comfortable experience and look forward to welcoming you again soon. – Team Qotel

IP Royal By Qotel - A Luxury Hotel, Laxmi Nagar Delhi

Thank you for your feedback! We’re glad you enjoyed our clean rooms, quick service, and polite staff. It’s great to hear that you found the location convenient as well. We look forward to welcoming you again! – Team Qotel