ITC Grand Bharat - A Luxury Collection Retreat

Property is situated in the secluded place. Good for a staycation though last 4-5km does have patchy roads. Property is beautiful

the location of property is good near to city and food tastes good but they need to work on their service and from the outside property looks royal and all but the team needs to work on their hospitality you hardly feel the welcome of a five star basically this property is more like a wedding destination not a place for short holiday as near swimming pool they were pitching tent and they are not thinking about other guest and moreover you have to wait for buggy even though all of the buggy were free at that time and on checkout they didn't even care about asking how was our stay! if ITC wants to keep up their name they need to work on their team A good name is always spoiled by its team mates.

we are a family of 4. stayed there for 2 nights. overall it is comfortable stay. the property is nicely maintained. staff is courteous. a few points which we felt were missing. 1. high tea is on chargeable basis. till date in all ITC hotels or any other hotels, we have stayed, it has been complimentary for in house guests, especially who have opted for all meals. 2. sports like cycles were again on rent, that was complimentary in Westin Sohna, which is a similar kind of hotel. 3. when I called up the hotel,before booking and checked if dal bukhara is available in the menu, I was told no. but when we arrived, we got to know itc royal Afghan is there, which serves dal bukhara. our kids are very fond of dal bukhara. as all the meals were included in our package, we couldn't dine at Royal Afghan. also it opens in the evening only on the weekdays, so option of having lunch there on a weekend is not possible. overall a comfortable stay.

🌸 Our stay at ITC Grand Bharat was nothing short of royal and memorable. From the warm welcome at check-in to the smooth and graceful checkout, every moment reflected true Indian hospitality. The villa we stayed in was simply magnificent — spacious, beautifully designed, and filled with a royal charm that made us feel like we were in a mini palace. The room amenities were top-notch, ensuring complete comfort throughout our stay. The food was absolutely delicious, with every meal crafted to perfection. The service team deserves special appreciation for their warmth, friendliness, and attention to detail — they truly made us feel special. If I may share a small suggestion — the swimming pool and jacuzzi could have been even better with warm water facilities. And given the vast and beautiful expanse of the property, a few more fun-filled outdoor activities for kids would make the experience even more delightful for families. Overall, it was an unforgettable and pride-filled experience, one that beautifully defines the essence of Responsible Luxury. Thank you, ITC Grand Bharat, for giving us memories to cherish forever. 💛

The property was amazing with beautiful views and picture perfect locations and the semi private pool was amazing the food in the buffet was up to the mark and it was the best experience for me in a while

Even though we booked suite, the door lock was not working . Service was also ordinary. The ATV. Facility is chargeable. After paying a decent amount for the stay, I would have thought that facilities like this would not be chargeable, I had requested a cake for my daughter since it was her birthday. The hotel messed up the dates and gave the cake on 13/10 instead of 14/10 .

The food including the Hi- tea was very very average, not a lot of variety, as compared to to prices of the stay and meal! The buffet had bot so many varieties too, the room aas good and staff was polite.

Excellent Property, wonderful service.. good place for family outing.. had amazing time with family... thank you for kind staff of ITC...

The road which leads to the hotel after leaving the highway is horrible, full of potholes. The food is good. However the bathroom fittings and tiles are dirty. The private pool is also not that clean. Not much to do there unless you're travelling in a group. Honestly, it's overrated.

Great Property, Being Ruined by Poor Service Standards 1. The check-in experience was disappointing. For a 100-room property, there are only two check-in counters, which are easily overwhelmed by large, noisy groups and families. The result is a crowded, chaotic process that sets a poor tone for the stay. 2. Most of the restaurant staff appeared undertrained. They struggled to explain the dishes or drinks and could not even describe the high tea menu accurately. When we placed our high tea order, they forgot to ask for our beverage preferences altogether. 3. We were celebrating a special occasion, and the team graciously offered to send a cake to the room—but unfortunately, it never arrived :) 4. The activity areas left much to be desired. Even basic facilities like bicycles are charged separately. We rented bicycles for INR 700 only to find the tyres poorly inflated, and had to return them for air to be filled. This reflected a lack of attention from both the staff and their supervisors. 5. On a positive note, the rooms were clean, well-appointed, and the property itself is beautifully maintained. The food too was good overall. 6. That said, an 18-hour stay costs which is difficult to justify given the inconsistencies in service quality. 7. Special thanks to Mikhail (check-in), Kika (restaurant), Aditi (chef), and Nirmal (staff) for their warm hospitality.

Nice property and good staff at the property. The food was amazing and also a good place to stay with family.! I enjoyed the property.

It wasn’t so great as expected!!which five star doesn’t provide buffet if the occupants are low!!staff was very good

Great property but food was quiet average . Variety in buffet was very limited .

Had an excellent stay at the property. The place was well-maintained and very comfortable. The staff was courteous and helpful throughout our stay. Food was also delicious and well-prepared. Overall, a great experience — would definitely recommend!

We had a wonderful experience at ITC Grand Bharat. The property is stunning. The staff were incredibly warm and attentive. A perfect getaway that exceeded expectations - highly recommended!

We went for a weekend getaway with our 3 month old daughter. The property is really nice the hospitality is exceptional. The rooms were really nice, very neat and clean. The service was amazing. We took half board deal in our package, unfortunately the dinner spread was not that great, it was not upto the level of a 5 star hotel. I have been to other places as well which serves amazing buffet spread but I was quite disappointed after seeing the menu here. Luckily the breakfast spread was amazing.

PROPERTY WAS AWESOME IN EVERY SIDE.LOCATION IS FAR DISTANT BUT ONCE YOU REACHED, YOU FORGET EVERYTHING. FOOD IS 5 STAR RATING. OVERALL GREAT EXPERIENCE INDEED 👍

The team at Grand Bharat has always made our stay memorable. Jaskaran, who over the last four years, has been our go-to person, a member of the family. Chef Dipankar and Abhishek, who I met at my first trip that many years ago. Or ladies & gentlemen such as Munfaid from front office, Niharika from guest services, Sanchit from IRD, Abhishek Ji and Arslan from F&B, Surender from front office office. The people are the hallmark. Thank you, ITC Grand Bharat, for making my stays memorable, whether those be for my anniversary, my parents' birthdays, or otherwise.

Outstanding property with excellent hospitality & service . Very good experience, will visit again .

ITC Grand Bharat retreat Gurugram , I am Pardeep Garg , stay july 1. *Location*: Hotel ki location aur uski suvidhaen. 2. *Room*: Room ki safaai, suvidhaen, aur aaram. 3. *Food*: (Aditi mam ) chef , Hotel ke restaurant mein khane ki gunvatta aur variety. 4. *Service*: ( Faique khan (reception ) , Yuvraj sir , Prem sir (Retreat manger) or all itc staff ka behavior, service ki speed, aur samasyaon ka samadhan. 5. *Amenities*: Hotel ki suvidhaen, jaise ki pool, gym, spa,Golf aur business center , electric cart. 6. *Overall Experience*: Hotel mein overall experience very nice, hum ise future mein phir choose karenge. Mera Anubhav , Main ITC Hotel mein 2 raat ke liye ruka tha aur mujhe yahan ka anubhav bahut accha laga. Hotel ki location bahut acchi thi, aur room mein sabhi suvidhaen uplabdh thi. Food bhi bahut accha tha, aur staff ka behavior bahut friendly tha. *Rating*: 5/5 *Recommendation*: Main ise un sabhi logon ko recommend karunga jo Luxury mein accha aur aaramdayak anubhav chahte hain. 🙏