ITC Maratha - A Luxury Collection Hotel

The ITC Maratha - A Luxury Collection Hotel is beautiful, staff is friendly but there are a couple of things you expect when you stay in a 5 star ITC Maratha - A Luxury Collection Hotel. 1) its a huge ITC Maratha - A Luxury Collection Hotel and pretty confusing but upon checkin, nobody escorted us to our room which almost all big ITC Maratha - A Luxury Collection Hotels do, they also explain the amenities. 2) the toiletries amenities were missing 3) had to make multiple calls to the reception and house keeping to get our services in place 4) we had included all meals and we had their buffet. The variety was missing, they repeated multiple things and the food was cold. Starters were just 1-2 including both veg and non veg. So food was super average in terms of variety but taste wise it was good. 5) the ac in the room was not great, at 18 it was pretty hot we slept without thw pull over! all in all, it was an okay stay! definitely not worth that i paid for this stay for 3 adults incl meals.

We got an upgrade to itc one and trust me we were falling short on time to experience the amenities on offer! it was our anniversary and we were treated like king! the staff was kind enough to accommodate our request for decoration and cake also made sure all our needs are taken care! the lunch buffet was an amazing spread taking care of local and international pallette. We also experienced the spa and it was one of the best we have ever experienced! truly grand and luxurious!the high tea had a wide menu of snacks and catered to special needs like hot chocolate which was off menu! finally the happy hours were a delight offering a generous spread of starters and wide menu of drinks! all in all. I would recommend itc should be your next staycation destination for special occasions! they know how to treat you right and accommodate your requests upholding the values of hospitality

Amazing property! the room was spacious and well furnished with all the necessary amenities. The welcome drink and food basket was a sweet gesture by the ITC Maratha - A Luxury Collection Hotel. Went to the itc maratha with high for f and b buffet meals. The dinner although full variety lacked quality in taste. Breakfast was average at best with no speciality items specific to mumbai like poha, misal pav, pav bhaji, etc. The continental items like bacon were over fried, cold and rubbery. The service by the staff at the table was very slow and lacked basic attention to detail for example we had to wait for essential items like a bottle of water and salt/pepper shakers for more than 40 mins even after multiple reminders. The cocktail hour at the executive lounge was worth the experience.

Everything was perfect! right from the check in where our room was ready by 1pm and since i was celebrating my birthday the room was decorated to the point so kudos to sanya from guest relations and to the housekeeping team, food at yi jing was super good and so was the hostess, we had booked 2 rooms and both very very well clean and gave the exact amount of warmth i need on that day! the cocktail hour at upper crest was great. Next morning's breakfast was another great experience for me and my family. In a nutshell itc maratha staff were on point at making us feel welcomed and relaxed. It's a must to celebrate your special day here.

I have stayed at the itc before. It's a really nice, luxurious ITC Maratha - A Luxury Collection Hotel very close to the mumbai international airport. The rooms are spacious, replete with all the amenities one could need for a short stay. Their breakfast was good and the service and staff’s attention to guests has increased tremendously from what it was about a year-and-a-half ago. I would stay here again if it's competitive enough with other 5-star ITC Maratha - A Luxury Collection Hotels in the vicinity.

Hotel is really good and no complaints on the hospitality. They don't use plastic water bottles and they have nice restaurants to hang out. Overall it's a perfect place with few suggestions. They provided the tooth brush of eco friendly which is good but again they are providing colgate which is not healthy specially for kids. In the dining area, i still some of the staff dint come out of colonial mindset where they prefer giving extra attention to foreigners. It's good to prioritize our nationals first.

Thanks to make my trip for arranging my stay with family to celebrate my wife 50th birthday at itc grand maratha a wonderful memory. The location was very convenient and the buffet spread of lunch, dinner and next day breakfast was fabulous. The ITC Maratha - A Luxury Collection Hotel room of tower double was very spacious, clean and well maintained. Overall the service was great and we had a wonderful time. Thanks once again to itc grand maratha sahar andheri and make my trip for the wonderful time

Property is very near to airport and ambience is great. Food variety is good, swimming pool was clean and especially not much of chlorine, rooms are clean and neat. Our room was garden facing and view was good. On day one, service was good even when it was bit crowded, but on day 2 too much of crowd during the breakfast time which they found it difficult to manage. Either we need to wait or pick up ourself on certain food items. Overall, stay was relaxing and had a good family time.

I had a great stay at the ITC Maratha - A Luxury Collection Hotel and i find the staff very cooperative, humble and helpful in nature. And will be booking for next stay as well in future if i will be visiting same place.

The overall experience was good. The hospitality experience at any itc is right on the mark. But one thing that they can seriously work on is cleanliness.

Stayed for two days in maratha and had a good time. A very courteous staff and great hospitality. Excellent food and varieties

Outstanding room cleanliness, right room temperature, great service at the restaurants n reception location is convenient as my office is nearby

Great stay excellent room need more warmth from reception we got the room post waiting for 1. 30 hrs

Stay was pleasant and breakfast was really delicious

Food was excellent staff is very courteous and helpful swimming pool water should be temperature controlled thanks for making our stay memorable by upgrading our room

Best ITC Maratha - A Luxury Collection Hotel for the travel-ling to mumbai or going out of country this ITC Maratha - A Luxury Collection Hotel is near the international airport and the ITC Maratha - A Luxury Collection Hotel staff is so calm and helpful. If you miss the breakfast time or you are in hurry they will pack the food for a travel and i loved the itc ITC Maratha - A Luxury Collection Hotel all over india then best experience.

Comfortable stay friendly helpful staff

Good. But toilets near ground floor reception did not flush second time, and shoe shiner machine was bad

Good service, great food menu and amazing hospitality. Truly keeps up the legacy of itc.

Lots of positives - excellent location near international airport terminal 2, courteous staff, quick check in and check out, clean room and bathroom and good breakfast.