Matsya Island Retreat - A Boutique Hotel

Matsya Island Retreat - A Boutique Hotel has replied on Mon Feb 17 12:31:05 IST 2025

Dear Guest, Thank you for sharing your thoughts. It’s unfortunate that your experience didn’t reflect the high standards we set for our guests. Cleanliness is something we take very seriously, and had we been informed earlier, we would have promptly addressed any concerns. That said, we are reinforcing our checks to ensure every detail meets expectations. The milk powder you mentioned was just past its expiry a day earlier, and we’ve since implemented even stricter monitoring. Our shift from a buffet to freshly prepared breakfast items is aimed at maintaining quality and reducing waste. While we understand personal preferences, certain items like muesli and cornflakes get soggy in the island’s humidity, which is why they aren’t part of our regular offering. The electric kettle was fully functional, with the issue stemming from the wall switch, which was fixed as soon as we were made aware. We take great care to ensure our pricing aligns with the quality of our offerings, with all room details clearly outlined on booking platforms. While we understand that expectations can differ, we feel this rating doesn’t reflect the experience we strive to create for our guests. If you’d like to discuss your stay further, feel free to reach out. Team Matsya

Matsya Island Retreat - A Boutique Hotel

Dear Mr. Deepankar Miglani, Thank you for sharing your feedback. We understand each guest’s experience is unique, and we’re sorry your stay did not meet expectations. While many guests have enjoyed our rooms and culinary offerings, we recognize taste and comfort can be subjective. All details, including pricing, are transparently communicated on our website. Regarding the water issue, it was caused by a tap left open, impacting multiple guests. Our staff’s explanation aimed to clarify, not excuse or be discourteous. We are committed to excellent service. The property is fully completed, with a new swimming pool, and we strive to minimize any disturbance to guests. Early closure of facilities is intended to maintain quality and ensure a peaceful environment. We are always open to constructive feedback but we also believe reviews should be fair and reflect the genuine effort we put into creating a memorable stay for our guests. If you wish to discuss your experience further, please contact us. Team Matsya

Matsya Island Retreat - A Boutique Hotel has replied on Sun Nov 03 08:42:29 IST 2024

Dear Mr Anil, Thank you for the perfect 5 star rating, we are delighted that you had an awesome experience with us 😊 We strive hard to ensure that our guests have a memorable stay and we are glad that the beautiful ambience and hospitality added to your experience! Thank you for giving us an opportunity to host you, Team Matsya

Matsya Island Retreat - A Boutique Hotel has replied on Mon Jan 29 18:50:53 IST 2024

Dear Mr. Jatin Rane, We are delighted that you had a great experience with us...thank you for taking the time to share your review 😊 We strive hard to ensure that the rooms, service and food are amazing and we are so glad that we were successful! Thank you for giving us an opportunity to host you, Team Matsya

Matsya Island Retreat - A Boutique Hotel has replied on Tue Jan 16 10:46:51 IST 2024

Dear Guest, Thank you for sharing your feedback. We regret that your experience did not meet your expectations, and we value your input to help us improve. We look forward to hearing from you and enhancing your future visits. Best regards, Team Matsya

Matsya Island Retreat - A Boutique Hotel has replied on Tue Dec 19 09:09:46 IST 2023

Dear Mr. Varun, Thank you for sharing your review with us and the community. We are thrilled with your appreciation for our beautiful unique rooms 😊. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected during your stay! Thank you for giving us an opportunity to serve you. Team Matsya