Munnar Ice Queen | Rooms & Cottages

Munnar Ice Queen | Rooms & Cottages

Dear Jahanvi Patel, Namaskaram!!! Thank you so much for your wonderful feedback. We are delighted to hear that you enjoyed our customer service, the cleanliness of our accommodations and that your stay in all four rooms was comfortable. Our team is always happy to accommodate requests and make our guests feel welcome. We truly appreciate your recommendation and are grateful that you found your stay to be great value for money. It was a pleasure hosting you and we hope to welcome you back again soon. Warm Regards General Manager Munnar Ice Queen – The Best Four Star Resort in Munnar

Munnar Ice Queen | Rooms & Cottages

Dear Neha Bansal, Namaskaram!!! Thank you for sharing your feedback. We are pleased to know that you liked our property. We sincerely regret that the pool cleanliness and breakfast options did not meet your expectations. Your feedback is valuable to us and we will address these concerns with our team to ensure a better experience in the future. We look forward to welcoming you again and providing an improved stay. Warm Regards General Manager Munnar Ice Queen – The Best Four Star Resort in Munnar

Munnar Ice Queen | Rooms & Cottages

Dear Sathishrsk Kumar, Namaskaram!!! Thank you for your kind words. We are delighted to hear that you enjoyed our room service and found our infrastructure excellent. We look forward to welcoming you again soon. Warm Regards General Manager Munnar Ice Queen – The Best Four Star Resort in Munnar

Munnar Ice Queen | Rooms & Cottages

Dear Prassana Karunya Devi Karunanithi , Namaskaram!!! Thank you for sharing your valuable feedback. We are delighted to know that you enjoyed our food and hospitality. However we sincerely apologize for the inconvenience caused regarding the room allocation and the view. Your feedback has been noted and we will ensure better communication with our guests going forward. We hope to have another opportunity to host you and provide the full experience you were looking forward to. Warm Regards General Manager Munnar Ice Queen – The Best Four Star Resort in Munnar

Munnar Ice Queen | Rooms & Cottages

Dear Mohan Prasath, Namaskaram!!! We sincerely apologize for the inconvenience you faced during your stay. It is disappointing to hear that your experience did not meet expectations and we truly regret the issues you encountered with room availability, cleanliness and service delays in our restaurant. Please be assured that we take your feedback seriously. We have shared your comments with our housekeeping and restaurant teams to ensure immediate corrective action and improved guest service. We value your input as it helps us identify areas for improvement and we hope you will consider giving us another opportunity to provide you with a much better experience in the future. Warm Regards General Manager Munnar Ice Queen – The Best Four Star Resort in Munnar

Munnar Ice Queen | Rooms & Cottages

Dear Abhay Shankar Gaikwad , Namaskaram!!! Thank you for sharing your feedback with us. We are delighted to hear that you had a great experience and found our staff supportive.Your kind words mean a lot to our team. We appreciate your comment about the roads and understand how important smooth access is for our guests. While road maintenance is managed by local authorities we will be sure to share your feedback with them and continue to do our best to assist with directions and transportation options. We hope to welcome you back soon for another comfortable stay. Warm Regards General Manager Munnar Ice Queen – The Best Four Star Resort in Munnar

Munnar Ice Queen | Rooms & Cottages has replied on Fri Oct 10 19:21:21 IST 2025

Dear Amit Jain , Namaskaram !!!! Thank you for taking the time to share your feedback. We are delighted to hear that you and your family enjoyed the stay in our cottage room with the pool view. It is wonderful to know that our teams warmth and prompt service made your experience even more special. While the location is a bit remote we are so glad you felt it was worth it. We truly believe the peace and natural beauty add to the charm. We look forward to welcoming you and your family back for another memorable stay. Warm Regards General Manager Munnar Ice Queen : The Best 4 Star Resort in Munnar

Munnar Ice Queen | Rooms & Cottages has replied on Fri Oct 10 19:23:38 IST 2025

Dear RAJU CHANDAK, Namaskaram !!!! Thank you so much for your kind words. We are truly glad to hear that you were satisfied with your stay and that our teams excellent service and courteous behavior made a difference. Your appreciation means a lot to us. While we understand the location is a bit interior we are happy to know it did not take away from your overall experience. We look forward to welcoming you again soon. Warm Regards General Manager Munnar Ice Queen : The Best 4 Star Resort in Munnar

Munnar Ice Queen | Rooms & Cottages has replied on Wed Sep 24 12:50:19 IST 2025

Dear Akrati Kamboj , Namaskaram!!! Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the location, view, ongoing construction nearby and the availability of staff. Your comments have been noted seriously and we are working with our team to address these issues and improve the overall guest experience. Please accept our sincere apologies for any inconvenience caused during your stay. We hope you will consider giving us another chance in the future as we are committed to making necessary improvements. Warm Regards General Manager Munnar Ice Queen

Munnar Ice Queen | Rooms & Cottages has replied on Thu Sep 04 12:45:53 IST 2025

Dear Gadi Pavan , Namaskaram! Thank you for sharing your feedback and for choosing to stay with us. We are delighted to know that you enjoyed the cleanliness and comfort of our rooms, as well as the serene location. We truly regret the inconvenience caused by the road conditions due to the rains and we appreciate your understanding. Your feedback regarding the limited dinner options has been well noted and we will certainly look into enhancing the variety to serve you better in the future. We look forward to welcoming you back for another memorable stay. Warm Regards Resort Manager Munnar Ice Queen

Munnar Ice Queen | Rooms & Cottages has replied on Thu Jul 31 12:24:58 IST 2025

Dear Ejas Mujeeb , Namaskaram!!! Thank you for your feedback. We are sorry to hear about the inconvenience you faced with the road access and distance from Munnar town. Our resort is located in a quiet, scenic area near Anachal to offer a peaceful stay, but we understand the travel can be a concern and are working on improving the road conditions. We have also noted your comments about food options, pricing & hospitality. Your suggestions are valuable and we will definitely work on these areas to serve our guests better. Regarding the swimming pool timing the 8 PM closure is for safety and maintenance reasons but we will review this policy based on your input. Thank you again for sharing your experience. We hope to welcome you again with a better stay next time. Warm Regards Resort Manager

Munnar Ice Queen | Rooms & Cottages has replied on Fri Jun 13 18:59:43 IST 2025

Dear Vikram Bishnoi , Namaskaram!!! Thank you for taking the time to share your honest feedback. We arre glad to hear that you found the rooms spacious, enjoyed the breakfast, and appreciated the cleanliness of the pool. We have also taken note of your comments regarding the restaurant food, the front desk experience, and the pool temperature. We sincerely apologize for any inconvenience caused. Your suggestions are valuable, and we will address them with the respective teams to ensure a better experience for our future guests. We truly appreciate your input and hope to welcome you back with improved service. Warm Regards, Resort Manager Munnar Ice Queen

Munnar Ice Queen | Rooms & Cottages has replied on Fri Jun 13 19:05:47 IST 2025

Dear MT VLog , Namaskaram!!!!! Thank you for taking the time to share your honest feedback. We are truly sorry to hear that your experience with us was disappointing. Your feedback is very important, and we deeply regret that we fell short in key areas such as hospitality, food quality, cleanliness, and overall service. Please accept our sincere apologies for the inconvenience caused. We take your comments seriously and will be reviewing each point with our team to identify what went wrong and to ensure immediate corrective actions are taken. We truly appreciate your input and hope to welcome you back with improved service. Warm Regards, Resort Manager Munnar Ice Queen

Munnar Ice Queen | Rooms & Cottages has replied on Fri Jun 13 19:07:50 IST 2025

Dear Mohak Khandelwal, Namaskaram!!!!! Thank you so much for your kind words. We are delighted to hear that you found our staff humble and helpful, and that you appreciated the way the property is maintained and managed. Feedback like yours truly motivates our team to keep delivering great experiences. We look forward to welcoming you again soon Warm Regards, Resort Manager Munnar Ice Queen

Munnar Ice Queen | Rooms & Cottages has replied on Fri Jun 13 19:10:05 IST 2025

Dear SRAVAN S, Namaskaram!!!!! Thank you for sharing your feedback with us. We are glad to know that you found the hotel clean and the cottages to your liking. However, we are sorry to hear that the food and buffet experience did not meet your expectations. Serving quality meals is important to us, and your feedback about the temperature of the food has been shared with our kitchen team for immediate improvement. We appreciate your overall positive note and hope to welcome you again for an even better experience Warm Regards, Resort Manager Munnar Ice Queen