Naksha Tree Hotels -Ramapuram

Naksha Tree Hotels -Ramapuram has replied on Wed Nov 20 16:29:21 IST 2024

Dear Guest, Thank you for staying with us! We are happy you had a memorable stay and we look forward to welcoming you again

Naksha Tree Hotels -Ramapuram

Dear Mr. Pathania, I’m truly sorry your stay fell so far below expectations. The lack of room cleaning, the worn mattresses, and the broken air conditioner are unacceptable, and we apologize for the discomfort and frustration this caused. We’ve shared your comments with our housekeeping and maintenance teams to ensure immediate improvements—replacing old mattresses, repairing the AC, and reinforcing our cleaning protocols. Thank you for bringing these serious issues to our attention. We regret that we did not uphold our standards during your visit and hope you might consider giving us another chance to provide the quality stay you deserve. Sincerely, Management

Naksha Tree Hotels -Ramapuram has replied on Wed Apr 23 23:42:22 IST 2025

Dear Mr. Singh, I’m very sorry for the confusion and inconvenience caused by the lack of clear address information and our handling of your late check-in request. We’re reviewing our communication processes and booking confirmations to ensure guests receive precise directions and timely assistance. Your feedback is invaluable, and we apologize for the poor impression. Sincerely, Management

Naksha Tree Hotels -Ramapuram has replied on Wed Apr 23 23:42:57 IST 2025

Dear Mr. Kodeeswaran, Thank you for your feedback. I’m sorry to hear you felt the price did not reflect the value of your stay. We regularly review our room rates and amenities to ensure they meet guest expectations, and your comments will help us refine our offerings. We hope you’ll consider staying with us again so we can provide a more satisfying experience. Sincerely, Management

Naksha Tree Hotels -Ramapuram

Dear Mr. Mitra, I’m deeply sorry to hear about the unacceptable conditions you encountered and the way our team treated you. What you describe falls far below the standards we strive to uphold. Please know that we have taken your feedback very seriously and are already: Conducting a full audit of our housekeeping procedures to ensure every room is thoroughly cleaned and inspected daily. Repairing or replacing all broken fixtures (including the jet stand) and engaging pest control to prevent any repeat of the issues you described. Re-training our staff on respectful, non-discriminatory service and language-sensitivity to ensure every guest is treated with courtesy and warmth. Reviewing our early check-in policy so that any additional charges are fair, transparent, and, when appropriate, refunded. Your experience has highlighted urgent areas for improvement, and we are committed to making the necessary changes. We regret that you left feeling unheard and inconvenienced, and we hope you might consider giving us another chance to restore your trust. Sincerely, Management

Naksha Tree Hotels -Ramapuram has replied on Wed Apr 23 23:45:02 IST 2025

Dear Mr. Kumaravel, We sincerely apologize for the issues you faced during your stay. Your feedback highlights several critical areas that we are addressing immediately: Bathroom lock and maintenance: We are ensuring that all bathroom locks are in working order and will inspect all rooms for similar issues. AC and TV functionality: Our maintenance team will inspect the AC units to fix any leaks, and we will ensure that all TVs are tested and functioning properly for future guests. Room cleanliness: We take cleanliness very seriously, and we will retrain our housekeeping staff to meet the high standards our guests expect. Your experience is not reflective of the service we strive to provide, and we are taking immediate steps to resolve these problems. We hope you might give us another opportunity to show you the true standard of hospitality we offer. Sincerely, Management

Naksha Tree Hotels -Ramapuram has replied on Wed Apr 23 23:45:44 IST 2025

Dear Mr. Dubey, Thank you for sharing your feedback. We are truly sorry to hear about the issues you encountered during your stay. Your experience is not up to the standards we aim to provide, and we deeply regret the inconvenience caused. To address your concerns: Room Maintenance: We are taking immediate action to inspect and address any room issues, including ensuring bed sheets are cleaned and all necessary repairs are completed. Flush and Water Jet: Our maintenance team will be informed about the issues with the flush and water jet, and these will be fixed promptly. Staff Availability: We will review our staffing levels and ensure that adequate support is available to guests at all times. We appreciate you bringing these matters to our attention and are committed to improving our services. We hope to have another opportunity to welcome you and provide a much better experience in the future. Sincerely, Management

Naksha Tree Hotels -Ramapuram has replied on Wed Apr 23 23:46:21 IST 2025

Dear Mr. Das, Thank you for your feedback. We're glad to hear that your stay was satisfactory. We also appreciate your suggestion for improvement regarding room maintenance. Rest assured, we are continuously working to improve our facilities, and your comments will be taken into consideration to enhance the experience for our future guests. We look forward to welcoming you again and providing an even better stay! Best regards, Management

Naksha Tree Hotels -Ramapuram has replied on Wed Apr 23 23:47:40 IST 2025

Dear Mr. Rajkumar R, We sincerely apologize for the disappointing experience you had during your stay. We understand your concerns regarding the accommodation and the overall experience, and we regret that we did not meet your expectations. Your feedback is important, and we will take it into account as we work on improving our services to provide a better experience for future guests. Thank you for sharing your thoughts, and we hope you’ll consider giving us another chance to serve you better. Best regards, Management

Naksha Tree Hotels -Ramapuram has replied on Wed Apr 23 23:48:08 IST 2025

Dear Mr. Vinod Dutt, We are truly sorry to hear about your unsatisfactory experience during your stay. Your feedback is invaluable to us, and we will certainly look into the issues you mentioned to ensure better service for future guests. We understand how important a comfortable stay is, and we deeply regret that we were not able to meet your expectations this time. We hope you’ll give us another opportunity to improve your experience on your next visit. Best regards, Management

Naksha Tree Hotels -Ramapuram has replied on Wed Apr 23 23:48:49 IST 2025

Dear Mr. Ajay Vijayan, Thank you for your kind words and positive feedback! We’re thrilled to hear that you had a pleasant stay and that you found the hotel clean and hygienic. We strive to offer the best experience for all our guests, and we’re glad to know we met your expectations. We look forward to welcoming you and your family again soon! Best regards, Management

Naksha Tree Hotels -Ramapuram has replied on Wed Apr 23 23:49:41 IST 2025

Dear Mr. Arnab Mukherjee, Thank you for your thoughtful review! We’re pleased to hear that you found our location convenient and that the room met your expectations. We sincerely apologize for the issue with the geyser, but we’re glad our housekeeping team was able to assist promptly. We appreciate your feedback about the kitchen services, and we're happy you enjoyed your short stay. We hope to welcome you again for an even better experience next time! Best regards, Management

Naksha Tree Hotels -Ramapuram has replied on Wed Apr 23 23:50:22 IST 2025

Dear Mr. Prasad Palacharla, Thank you for sharing your feedback with us. We're glad to hear that you found our hospitality welcoming and the location convenient for travel. However, we sincerely apologize for the issues you encountered with the bed, bathroom cleanliness, and room amenities, including the door lock and missing mirror. Please rest assured that your comments have been noted, and we will work on improving these aspects for future stays. We value your input and hope to have the opportunity to serve you better next time. Best regards, Management

Naksha Tree Hotels -Ramapuram has replied on Wed Apr 23 23:51:12 IST 2025

Dear Mr. Mehul Garg, We are truly sorry to hear that your stay did not meet your expectations. We deeply regret that the service and room conditions were not satisfactory. Please know that we take your feedback seriously, and we will work diligently to address the issues you raised. We hope you give us another chance to provide you with a much better experience in the future. Best regards, Management

Naksha Tree Hotels -Ramapuram has replied on Wed Apr 23 23:51:50 IST 2025

Dear Mr. Puthumainadan P, We sincerely apologize for the inconvenience you experienced during your stay. We are truly concerned about the issues you raised regarding the washroom and the bed conditions. This is certainly not the standard we aim to uphold, and we will address these matters immediately to ensure they do not happen again. We appreciate your feedback and hope you will consider giving us another opportunity to serve you better in the future. Best regards, Management

Naksha Tree Hotels -Ramapuram has replied on Wed Apr 23 23:52:28 IST 2025

Dear Mr. Anand Mohta, Thank you for sharing your feedback. We apologize for the issues you encountered with the reception and the bed quality. Your comfort is our priority, and we will address the bed issue to ensure a more comfortable stay for future guests. We’re glad to hear that the service met your expectations, and we will work to improve other areas to enhance the overall experience. We hope to have the opportunity to serve you better in the future. Best regards, Management

Naksha Tree Hotels -Ramapuram has replied on Fri Jul 15 13:45:18 IST 2022

Good morning mr. Krishnan iyengar, thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you for bringing this to our attention. I will personally look into it and would like to sincerely apologize for the inconvenience we have caused you during your stay in our hotel. I hope that i can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to welcome you back to our hotel! warm regards, lokesh bn corporate stays

Naksha Tree Hotels -Ramapuram has replied on Wed Apr 23 23:53:09 IST 2025

Dear Mr. Shiva Dasan, Thank you for your positive review! We’re thrilled to hear that you had a comfortable and enjoyable stay with us. It's great to know that the AC and TV added to your overall experience. We appreciate your kind words and look forward to welcoming you back for another wonderful visit! Best regards, Management