Peerless Hotel Durgapur

The Hotel is good but no driver room provided and food quality is also not up to mark.

The stay was very good and staffs are also cooperative. Surely i will consider same place for next visit..

The price was very good and affordable, expecting in future also

room was very nice, but facilities like towel/toileteries were average. food is expensive. overall, it wasn't that bad, moneys worth, it can be said. may repeat. your app shows payment failure and after I paid the 2nd time, i came to know that both the bookings were confirmed. online team was pretty supportive and prompt.

GOOD HOTEL , PEACEFUL SILENT GREAT PLACE TO STAY AT DURGAPUR , LOCATION GREAT , PEOPLE GOOD , BREAK FAST NEEDS LITTLE BIT BETTER , MORE CHOICES PLZ .

It was a great experience and the staff was very polite and helpful

Very good atmosphere and food quality is very good

Housekeeping was good. And food were average and amenities and services also good, location is the best

Good food, breakfast and dinner.Nice environment, prompt service offered to me

location is excellent. Service and behaviour of the staffs r above expectation. Property is also good

I really approciate the kind and attentive staff there. We had a small lid with us, and they were really cooperative. Room was nice and clean. Food was just amazing. No extra spice and very homely. Would recommend this hotel, for anyone travelling with kid.

Amazing room, great service, comfortable stay, highly recommended

Old property all room derty very slow room service bed experience for all room and food.all room bed condition

excellent stay very clean great staff behaviour....good central location.food quality is excellent...

Room is very comfortable and clean... all the staff were very helpful and especially Sushant is very co operative...

5

good hotel great experience to stay good for officers and travellers Food is much expensive

Experienced a very comfortable stay in a nice and cozy environment. The property has a homely charm with nicely done up rooms, friendly staff and excellent food. Avalability of mple parking space is an added advantage of this property. Experienced a very comfortable stay in a nice and cozy environment. The property has a homely charm with nicely done up rooms, friendly staff and excellent food. Avalability of ample parking space is an added advantage of this property.

The property is located just off the NH and is easily accessed by roads which are in a state of disrepair. The property itself shows evident signs of wear and tear. And while there seems to be upgrades in progress, the present experience leaves much to be desired. There is limited parking available within the premises. A significant portion of the middling guest experience is a result of poor training of staff. Let’s run through a few instances. At the check-in a staff member (perhaps floor manager of the restaurant) edged in because they wanted to have a conversation with the reception staff. And then continued to be at the reception without any consideration for the guest they displaced and is waiting to complete their check in to receive the key card. The restaurant staff are perhaps not familiar with the concept of fresh plates for each visit to the buffet and so they never clear the table of stacked used plates. They come over multiple times to ask about food but do not check if the guest needs a water refill. This was the pattern on both days of dinner. The rooms suffer from similar lack of care and trained staff. Our allocated room had the main curtains off the hook and it was obviously never fixed, the sofa has grease stains that were not cleaned. However, the more alarming item was that electrical switches are lacking the spring action (for even the electrical outlets) and no one has gone ahead and fixed it. Both housekeeping staff and front desk were flabbergasted when asked about the absence of hand towels at the basin. Eventually had to purchase a set from the nearby Junction Mall. The bed linen needs better wash or change to remove turmeric stains. The breakfast spread is poor in terms of fiber and protein options. But perhaps that’s what the guests want. It was a rather middling experience as a guest - something I would not want to repeat.

nice hotel and good food. The staff is very professional and the hospitality is really good. great experience