Palatty's Resort

Palatty's Resort

Dear Ashil Johnson, Thank you so much for your wonderful review! We’re thrilled to hear that you had a super awesome stay at Palatty’s Resorts. The nearby riverfront is indeed one of our most loved highlights, offering guests a refreshing chance to bathe in nature’s lap and enjoy serene views of the flowing waters. We’re equally glad you enjoyed the indoor activities like chess, carroms, and cycling — they’re part of our efforts to ensure there’s something for everyone, whether you’re looking for relaxation or a bit of fun with friends and family. Your kind words truly motivate us to keep delivering exceptional experiences for those seeking a peaceful yet activity-rich getaway in Chalakudy. We hope to welcome you back soon for more memorable moments! Warm regards, Team Palatty’s Resorts – Where Nature and Comfort Meet

Palatty's Resort has replied on Wed Feb 12 18:12:44 IST 2025

Dear Ganesan K S, We sincerely regret that your experience at Palatty’s Resort near Athirapilly Waterfalls did not meet your expectations. Guest satisfaction is our top priority, and we take your feedback very seriously. At our riverside resort near Ezhattumugham, we maintain high hygiene and cleanliness standards, ensuring that bed linens, washrooms, and guest rooms are thoroughly sanitized before every check-in. However, we regret if your experience did not reflect this, and we will immediately review our housekeeping processes. While we currently do not have an in-house restaurant, we offer customized meal services with options for traditional Kerala cuisine and other dining preferences. We apologize if this was not effectively communicated during your stay. Your feedback is invaluable, and we truly appreciate your time in sharing it. If you would like to discuss your experience further, please feel free to contact us directly. We hope to have another opportunity to offer you a comfortable and peaceful retreat near Athirapilly Falls in the future. Best regards, Palatty’s Resort

Palatty's Resort has replied on Wed Feb 12 18:10:01 IST 2025

Dear Ananth Sekar, Thank you for choosing Palatty’s Resort near Athirapilly Waterfalls and for sharing your feedback. We are pleased to hear that you enjoyed your stay and appreciated our clean and well-maintained property with a scenic riverside location. We understand your concern regarding the access road and appreciate your patience. While the natural surroundings enhance the tranquil experience of our resort, we continuously work with local authorities to improve road conditions for our guests' convenience. Regarding dining, we currently offer customized meal options and are exploring ways to enhance our culinary experience. Your feedback is valuable, and we will certainly take it into account as we plan future upgrades. We look forward to welcoming you again for another peaceful retreat amidst nature. Best regards, Palatty’s Resort