The Ark Heritage

Location of the properties mentioned in the reviews is highly appreciated by the guests. The properties are located in serene and picturesque surroundings, away from the hustle-bustle of the city. Guests enjoyed walking through tea estates and admiring the beautiful gardens. However, some guests found the properties to be a little too interior and difficult to reach. Cleanliness of the properties is a mixed bag. While some guests found the rooms to be neat and tidy, others complained about the presence of cats' fur and cockroaches. Some guests also found the property to be too dusty and not well-maintained. Food & Dining is one of the highlights of the properties. Guests loved the home-cooked food and praised the delicious breakfasts. However, some guests found the food to be too spicy and the menu options limited. Some guests also complained about the high prices of the meals. Staff of the properties is highly appreciated by the guests. Guests found the staff to be friendly, helpful, and polite. Some guests also praised the staff for going out of their way to make their stay comfortable. However, some guests complained about the lack of housekeeping services and the unavailability of staff during emergencies. Value for money is a mixed bag. While some guests found the properties to be worth the money, others complained about the high prices and the lack of amenities. Some guests also found the properties to be overrated and not up to the mark.

• Location

  The property is located in a beautiful and serene location, surrounded by tea estates and lush greenery. Guests loved the peaceful and quiet environment away from the hustle and bustle of the town. The location was perfect for morning walks and trekking. Some guests also enjoyed the scenic drive to the property. However, a few guests found the property to be a little too far from the main town and had difficulty finding it.

• Cleanliness

  Guests were impressed with the cleanliness of the property. The rooms, bathrooms, and common areas were all well-maintained and spotless. The staff was also praised for their attention to detail and keeping the property clean and tidy. However, a few guests did mention some minor issues like dusty windowsills, dirty shower curtains, and unclean bed sheets.

• Food & Dining

  The food served at the property was delicious and homely. Guests loved the home-cooked meals and appreciated the variety of dishes offered. Some guests also enjoyed the barbeque and bonfire organized by the staff. However, a few guests found the food to be a little too spicy and expensive.

• Staff

  The staff at the property was friendly, helpful, and attentive. Guests appreciated their warm hospitality and felt like they were staying with family. The staff went out of their way to make the guests feel comfortable and took care of all their needs. However, a few guests did mention some minor issues like delayed service and difficulty in finding staff when needed.

• Value for money

  Guests felt that the property offered good value for money. They appreciated the spacious rooms, beautiful ambience, and excellent hospitality provided at a reasonable price. However, a few guests did mention that the property was a little overpriced and some services like room heaters and laundry should have been included in the price.