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Khandpe, Karjat | 8.5 km from city centre
111 Ratings, 77 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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The property has received mixed feedback from guests. Many appreciate the staff's hospitality and the good food, with some highlighting the nice swimming pool and recreational activities available. However, issues with cleanliness, maintenance, and poor service have been frequently noted. Guests have also reported problems with room conditions, including leakages and unpleasant odors, which detracted from their experience.
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Terrible Stay
At the entry, the staff were very unreceptive. We had to request them to even carry our luggage. Room - The bedsheets were dirty. Bathroom flush and hand faucet were very slow which really felt unhygienic. Wifi speed extremely slow. To access wifi, we had to go outside the room to access it. Landline phone was not working at times. swimming pool was dirty and not being cleaned regularly it seems. Dining area has dust everywhere. Food was homely but had limited options
Room: Deluxe Room
Average Stay
It is a very average Hotel with average amenities..The room flushing tank was broken and needs replacement.
Room: Standard Room
007 Universe Resort has replied on Fri Oct 31 11:12:27 IST 2025
Dear Guest, Greetings from 007 Universe Resort! Thank you for your feedback. We’re sorry to hear about the issue with the flushing tank and appreciate you bringing it to our attention. The maintenance team has been informed to fix it immediately. We’ll work to improve our amenities for a better guest experience. Warm regards, Team 007 Universe Resort
Terrible Stay
horrible horrible! leakages and sealan in all rooms! very very bad worse than , not at all worth the each room! worse than a 1 star!
Room: Standard Room
007 Universe Resort has replied on Fri Oct 31 11:13:07 IST 2025
Dear Guest, Greetings from 007 Universe Resort! We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding leakage and maintenance issues has been taken seriously, and our team is working to resolve them immediately. We regret that your experience did not meet expectations and will ensure better upkeep moving forward. Warm regards, Team 007 Universe Resort
please refund the money
Please refund the money, the property is pathetic and the rooms are smelly we didn’t stayed at the property.
Room: Standard Room
Excellent Stay
Stay was great.Specially the staff at reception, including the service and cooking staff all were excellent.👍
Room: Standard Room
007 Universe Resort
Dear Guest, Greetings from 007 Universe Resort! Thank you for your wonderful feedback. We are glad to know you had a great stay and appreciated our reception, service, and cooking staff. Your words motivate our team to keep delivering the best. 🌟 We look forward to welcoming you again soon. Warm Regards, Team 007 Universe Resort
Good stay
all good experience . behaviour of the staff was excellent and the food was also great. overall a well maintained and decent resort.
Room: Deluxe Room
007 Universe Resort has replied on Fri Aug 22 17:55:50 IST 2025
Dear Guest, Greetings from 007 Universe Resort! Thank you for sharing your kind feedback. We are delighted to know you had a good experience, enjoyed the food, and found our staff’s behavior excellent. It’s wonderful to hear that you appreciated the well-maintained and decent environment of our resort. We look forward to hosting you again soon. Warm Regards, Team 007 Universe Resort
Terrible Stay
The hotel was locked at night the main gate. And i was shouting and knocking the door. No one picked up the call too. Had to climb the wall and shout and luckily found someone. Found mosquito in butter. Network is also not there. Pool was dirty. No call reaches to the reception number given
Room: Standard Room
007 Universe Resort has replied on Sat May 31 17:06:03 IST 2025
Dear Guest, Greetings!! We're truly sorry for your experience. Your feedback highlights serious concerns, and we’re addressing them immediately. We regret the inconvenience caused and are working to improve security, cleanliness, and communication to ensure a better stay for all guests. Warm Regards 007 Universe Resort & Team
Excellent Stay
familyExcellent for relaxation. More maintenance required like bathroom doors, locking system. Otherwise best place for time spent with family and friends
Room: Standard Room
007 Universe Resort has replied on Sat May 31 17:07:55 IST 2025
Dear Guest, Greetings!! Thank you for your kind words! We're glad you enjoyed a relaxing stay with your loved ones. We appreciate your feedback on maintenance and will work on improving the bathroom doors and locks for an even better experience. Warm Regards 007 Universe Resort & Team
Excellent Stay
familyLocation, food, and rooms are good. Staff are very helpful and cooperative. But maintenance was bad and the pool was unclean. The indoor games were so dusty. The kids play area was muddy. They need to maintain it well after that everything is good
Room: Deluxe Room
007 Universe Resort has replied on Sat May 31 17:09:17 IST 2025
Dear Guest, Greetings!! Thank you for your valuable feedback! We're happy you liked the location, food, rooms, and our staff's service. We sincerely apologize for the maintenance issues and will take immediate steps to improve cleanliness and upkeep in all areas. Warm Regards 007 Universe Resort & Team
Poor Stay
Not worth the money. The pool was not cleaned. Not well maintained. Staff was helpful and cooperative.
Room: Standard Room
007 Universe Resort has replied on Sat May 31 17:11:33 IST 2025
Dear Guest, Greetings!! Thank you for your feedback. We're glad you found our staff helpful and cooperative. We apologize for the maintenance and pool cleanliness issues and will take necessary steps to improve and ensure better value for our guests. Warm Regards 007 Universe Resort & Team
Disappointment
Location is good, food is ok, service’s are not to the point, expensive, cleanliness need to improve,
Room: Deluxe Room
007 Universe Resort has replied on Fri Aug 22 17:59:55 IST 2025
Dear Guest, Greetings from 007 Universe Resort! Thank you for sharing your feedback. We are happy to know you liked the location and food. We sincerely regret that our services and cleanliness did not meet your expectations. Your feedback is valuable and has been shared with the team to improve on these areas. We hope to serve you better on your next visit. Warm Regards, Team 007 Universe Resort
Terrible Stay
Completely disappointed. Very poor amenities. Staff was unaware of the guest requirements. Dirty living areas. No power from the time of checking in at the property. Poor food quality. I've paid fully for 3 night's stay at the property. However due to no electrical power, we were forced to check out after 1 day. overall feeling - frustrated.
Room: Deluxe Room
007 Universe Resort has replied on Fri Aug 22 18:01:34 IST 2025
Dear Guest, Greetings from 007 Universe Resort! We sincerely regret the inconvenience you faced during your stay. The unexpected power outage and service gaps fell short of our standards, and we deeply apologize for the discomfort caused. Your concerns regarding cleanliness, food quality, and amenities have been noted and shared with the team for immediate corrective action. We truly value your feedback and will ensure better arrangements for our guests moving forward. Warm Regards, Team 007 Universe Resort
Excellent Stay
Stay was delightful. The staff was cooperative. It was a little hard to find the location of the hotel but the person at the reception helped to locate the hotel even at late night. The place is also nice and i would like to visit again.
Room: Deluxe Room
Ok stay
familyIt was ok stay but management is not upto mark. Service was not good. They delay lot. However it was good.
Room: Executive Room
Ok type
couple3/10. Maybe good for someone looking for an integrated bar. Black ants. Cleanliness was ok. Staffs were friendly. Less options in dinner and breakfast
Room: Executive Room
Terrible Stay
Bad room and service no amenities price are higher no basic facility like dental kit and soap
Room: Deluxe Room
Below basic, sub standard for the price
Hygiene was a major issue in the premises, in the washroom, room and everything that belonged to this resort. The owner who thinks he resembles 007 has put up his own morphed pictures in the rooms and premises. Washroom condition was pathetic, so was the room cleanliness. Thankfully we stayed overnight just for a few hours. Not a family place at all. Some kind of strange shady ness about the place. The only good thing about this resort was the helpful attendant. And yes highly priced, poor conditions, unhygienic stay. Never visit here.
Room: Deluxe Room
Poor management
businessRoom ac not working properly, insects in room, washroom taps not working properly, reception was stinking,
Room: Deluxe Room
Poor room quality and amenities
familyRoom’s ac was not working properly y. Bed was not ready when we arrived. Washrooms we’re not hygiene. Restaurant ac was not working.
Room: Deluxe Room
Average stay
familyIt was ok stay, rooms needs to be maintained, not worth for the price we paid, staff is friendly!
Room: Deluxe Room
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