I stayed there for 3 nights with my family, hotel and rooms were not as shown on Makemytrip website. Room was very dirty and full of smell, room services very bad with lots of untrained staff. Front desk staff also very uncooperative and full of ignorance, shower was broken, tap was not working bedsheets and blanket were of foul smell. Food was just OK, very bad experience, if you want to book this hotel think seriously.
A Star Regency has replied on Fri May 17 23:26:38 IST 2024
Dear Sir, thankyou for sharing your feedback, which is extremely valuable and important to us. It was indeed pleasure to have you visit at A Star - Manali. Please accept my apology for your experience. We will review our processes & retrain the team, & i assure you greater care will be taken on your future stay with us. I request you to give us another opportunity to serve and i am confident that you will have a marked improvement on your next stay with us. I look forward to hearing from you, until then i remain at your service.