Place/Location - nice. very good infact. it was close to our venue of interest, conveyance available readily from here, food shops available nearby.
Rooms - too small, not what shown in the photos, brought it up at the hotel reception during check in too, they said it is same room but looks bigger in photos posted online. So called upgraded mughal rooms were small and suffocating for someone with even a bit of claustrophobia. we therefore opted for the ones with windows roadside instead.Had to change rooms twice. Flush was not working in one room. Tb was not working in another. The lock was not working in one, informed to a bellboy, but no response from reception, not sure what happened there, had to spend time in that room only. Amenities- mentioned too many online, not available. spoke to them then they agreed to provide kettle and dental kit. we had to ask for it, which seemed unprofessional on the hotel management part because it was our first time staying in a hotel and having to tell them what should be provided in the rooms. Iron not available even in request, wash and pressing available paid service though but have to give clothes prior and get it back hours later. cover blanket was torn and unclean with spots. Hairdryer was made available on request. One kettle for two rooms was provided on request. The hallway lighting is too dark and shady, those can be changed keeping in mind especially how conjusted that area already is. Service is kind of slow and lagging. the order needs to be reminded often and is fulfilled halfway in various ways.
service - slow, lagging, felt untrained. the reception was polite enough though but we were so done with the place really, it was not what we expected in the amount of money spent.