I had a very disappointing stay at AR Suites Jewels Royale – Koregaon Park NX, Pune. I paid for a studio room and expected at least basic cleanliness and comfort from a property advertised as 4-star, but the reality was completely opposite. The room was dirty and poorly maintained – the door was loose and damaged, the wooden surfaces were full of stains and dust, and there were visible dirt marks all around. Fixtures like handles were broken and carelessly fitted, creating an unsafe and unpleasant environment. The overall hygiene was terrible, making the room feel neglected and far from livable. For the high price charged, the experience was nowhere near acceptable, and the property certainly does not meet the standard of a 4-star hotel. I would strongly advise avoiding this place as it is not worth the money or the trouble.
AR Suites Jewels Royale-Koregaon Park NX has replied on Mon Sep 15 11:16:52 IST 2025
Dear Mr. Azaruddin,
Greetings!
Thank you for sharing your feedback about your recent stay at AR Suites Jewels Royale, Pune. We're truly sorry to hear that your experience fell short of expectations, particularly regarding cleanliness and maintenance. Your comments about the condition of the room and fixtures are concerning, and we appreciate you bringing this to our attention. We strive to provide a clean and comfortable environment for all our guests, and it seems we missed the mark during your visit. Your insights will help us improve our services. Thank you once again for your valuable input.
Best regards,
General Manager
AR Suites, Pune