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Parsi Colony, Lonavala
296 Ratings, 154 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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The property has a good location and friendly staff, which guests appreciate. However, cleanliness issues like smelly rooms and unmaintained bathrooms have been constant complaints. While food quality is decent, breakfast options are limited. Some guests also faced service delays and unexpected charges for basic amenities. The ambiance and amenities show potential but need attention for an overall better experience.
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Terrible Stay
Worst Hotel Experience Ever! Firstly, the Front Office Manager’s behaviour was extremely rude — he has no manners or basic courtesy while talking to guests. Even after raising a complaint, his only response was, “Yahi hai rooms, lena hai toh lo, nahi toh cancel karo.” As we all know, same-day cancellations aren’t even allowed, so we were left helpless. Secondly, the rooms were in a horrible condition — broken walls, unfinished ceilings, dirty curtains, and an overall unhygienic environment. When asked, the excuse given was that “all rooms are under maintenance.” If that’s the case, then why are you even allowing bookings? The hotel should mark such rooms as sold out until maintenance is complete. I’ll also be attaching photos of the rooms so others can see the reality. Highly disappointing experience — not at all worth the price or the hassle.
Room: Deluxe AC Room
Terrible Stay
Dear MMT team, My last visit at Aureole mrida was really terrible. Food & others services was good but room isn't clear properly. As per trust I booked from MMT but this time I'm not happy. Rest all are good. Thank you
Room: Deluxe AC Room
Average Stay
The property was not well maintained, bed sheets were not well cleaned.
Room: Deluxe AC Room
Extremely Disappointing Stay – Not Family Friendly
We stayed here with family and it turned out to be one of our worst hotel experiences. The rooms were smelly and very poorly maintained. Cleanliness was a major concern — the linens didn’t feel fresh and the bathroom was dirty. Throughout our stay, the room floor remained damp and wet, making it very uncomfortable to move around. The bathroom had serious leakage issues with water everywhere, which made things even worse. Though they changed our room later, it was more or less the same — smelly, damp and unhygienic. Even basic recreational facilities were in bad shape — the carrom board provided was completely worn out and not at all in playing condition . For the price charged, we expected at least basic hygiene and comfort, but it was a complete letdown. Would strongly advise others to avoid this place and look for better, more hygienic options nearby.
Room: Deluxe AC Room
Aureole Mrida, Lonavala has replied on Thu Aug 21 16:55:50 IST 2025
Dear Mr Vardhan, Namaste! Thank you for taking the time to share your experience with us. We're truly sorry to hear that your stay did not meet expectations and that you encountered several issues related to cleanliness, maintenance, and overall comfort. Please accept our sincerest apologies for the condition of the rooms and facilities during your visit. We are currently reviewing the concerns you've raised with our housekeeping and maintenance teams to ensure corrective action is taken immediately. Your feedback is valuable in helping us identify where we fell short so we can prevent such experiences in the future. Thank you again for bringing this to our attention. While we deeply regret the inconvenience caused, we do hope you might consider giving us another chance to provide you with the quality stay you deserve. Warm Regards, Management- Aureole Mrida.
Average Stay
Rooms were of decent size with basic amenities. The infrastructure looked old and Average. The main problem was breakfast buffet. It had very limited 2-3 options and that were also not of good quality. Rawa was not properly roasted for upma, idli was dry and poha was also not tasty. The RO water provided in rooms had different taste and was unfit for drinking but hotel staff wanted to charge us for mineral water.
Room: Deluxe AC Room
Aureole Mrida, Lonavala has replied on Mon Jul 07 15:50:30 IST 2025
Dear Guest, Namaste! Thank you for taking the time to share your feedback. We're glad to hear that you found the room size adequate and the basic amenities satisfactory. However, we sincerely apologize for the shortcomings you experienced during your stay. We regret that the breakfast buffet did not meet your expectations. Your comments regarding the limited options and quality of items such as upma, idli, and poha have been shared with our kitchen team for immediate improvement. Guest satisfaction is very important to us, and we will work on enhancing both the variety and quality of our offerings. Regarding the RO water, we're sorry to hear that you found its taste unsatisfactory. We will have our maintenance team inspect the filtration system to ensure it's functioning properly. We understand your concerns about being charged for mineral water and will review our policies to ensure fairness and transparency for our guests. Your feedback is valuable, and we truly appreciate you bringing these matters to our attention. We hope to have the opportunity to serve you better in the future. Warm Regards, Management- Aureole Mrida, Lonavala.
Excellent Stay
We arrived at Aureole Mrida late night but reception is awake and greeted very well,Also the amenities are best for price .The location is not far from expressway.The one thing mention about Aureole Mrida is that the staff is very honest because is forgotten my bluetooth earbuds ,I contacted them and they send my bluetooth earbuds to my by parcel service
Room: Deluxe AC Room
Aureole Mrida, Lonavala has replied on Mon Jul 07 15:51:57 IST 2025
Dear Guest, Namaste! Thank you so much for your kind words and for taking the time to share your experience at Aureole Mrida! We're delighted to hear that you were warmly welcomed upon your late-night arrival and found our amenities to be of great value. It's also wonderful to know our location suited your travel needs, being conveniently close to the expressway. What truly makes us happy is your appreciation of our team's honesty. We believe integrity is at the heart of genuine hospitality, and we're so glad we could return your Bluetooth earbuds safely. Your trust means a lot to us. We look forward to welcoming you back on your next visit! Warm Regards, Management- Aureole Mrida, Lonavala.
Excellent Stay
The property is amazing but can be maintained more properly, rooms and washrooms are clean and neat, The hotel staff is very friendly and helpful, The main lobby is also very beautiful. Location of the hotel is also very convenient to travel from the city center. Overall I had a pleasant experience staying in this hotel.
Room: Deluxe AC Room
Aureole Mrida, Lonavala has replied on Thu May 22 15:32:40 IST 2025
Dear Guest, Namaste! Thank you for your thoughtful review! We're delighted to hear that you had a pleasant experience and enjoyed the clean rooms, beautiful lobby, and our convenient location. It's also great to know that our staff made a positive impression. We appreciate your feedback regarding maintenance and will take it into consideration as we continuously work to improve our property. We look forward to welcoming you back in the future! Warm Regards, Management- Aureole Mrida, Lonavala.
not a good stay
poor stay..50 percent of amenities were not provided.. they confirmed that extra rental charges will be applicable incase fresh towel is asked.. no toiletries were provide.. limited breakfast options.. tiles were broken in bathroom..bed sheets were not clean. looks good in professional photos but it is totally different in reality.. garden slides were not cleaned. twice they made mistake in dinner which made us late and finally we had to go out at 10 pm.
Room: Deluxe AC Room
Aureole Mrida, Lonavala
Dear Guest, Namaste! Thank you for sharing your feedback. We're very sorry to hear about your disappointing experience. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience you faced—from the lack of amenities and cleanliness issues to the errors with your dinner and maintenance concerns. Your comments have been shared with our management team, and we are taking them seriously to ensure these issues are addressed and corrected promptly. We truly value your input and hope to have the opportunity to offer you a much-improved experience in the future. Warm Regards, Management- Aureole Mrida, Lonavala.
Not Worth the Stay – Disappointed
We booked a 3-night stay at Aureole Mrida (May 5–8) but checked out early due to poor conditions. The room wasn’t clean, the duvet had cigarette burn holes, and the washroom was smelly and unhygienic. The biggest issue was the frequent power outages—despite backup, the constant changeovers were very annoying, I had stayed here 2 years ago and faced the same issue. Sadly, nothing has improved. Would have preferred switching hotels had I known this earlier. Definitely not value for money.
Room: Deluxe AC Room
Aureole Mrida, Lonavala has replied on Thu May 22 15:34:50 IST 2025
Dear Guest, Namaste! Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you encountered during your stay, especially regarding cleanliness, power outages, and overall comfort. It's disappointing to know that this was not your first time facing similar problems, and we sincerely regret that improvements have not met expectations. Your feedback is extremely valuable, and we are sharing it with our team to address these concerns urgently. We understand your frustration and apologize for not providing the experience you deserved. Thank you again for bringing this to our attention. Warm Regards, Management- Aureole Mrida, Lonavala.
Food
Property location was good but the morning breakfast was worst and cold. There was not a proper restaurant
Room: Executive deluxe
Aureole Mrida, Lonavala has replied on Thu May 22 15:38:31 IST 2025
Dear Guest, Namaste! Thank you for tsking the time to share your valuable feedback with us. We apologize for the inconvenience caused to you and regards not meeting your expectations. Please be assured that corrective measure shall be put in place and this shall not be repeated again. Hope to see you soon again. Warm Regards, Management- Aureole Mrida, Lonavala.
general cleaning
Room was dirty , floor is not clean ,staff is good but the basic things are not good ,Ac is also not cooling tht much
Room: Deluxe AC Room
Aureole Mrida, Lonavala has replied on Wed May 07 14:53:50 IST 2025
Dear Guest, Namaste! Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet expectations, particularly regarding the cleanliness of the room and the air conditioning. Please rest assured that we take such concerns seriously and will address them with our housekeeping and maintenance teams immediately. We’re glad to hear you found our staff to be helpful, and we hope to have the opportunity to provide you with a much-improved stay in the future. Warm Regards, Management- Aureole Mrida, Lonavala.
Excellent Stay
Good food, excellent service and nice location
Room: Executive deluxe
Aureole Mrida, Lonavala has replied on Thu Mar 20 15:39:34 IST 2025
Dear Guest, We thankyou for choosing to stay with us. We glad you enjoyed the service, delicious food, and location. It was our pleasure serving you and we hope to seeing you soon again.
Aureole Mrida
The hotel location was good and silent. but the swimming pool timing was very odd and pool was not cleaned had old speakers but not working when asked to staff to put on music so their answer was it wil work when the service man will come in evening. they hotel rooms where also Average as shown by in images. the services was worst when asked for plate they said it was chargeable and got it after my 2 to 3 reminders calls. overall it was Average stay.
Room: Executive deluxe
Aureole Mrida, Lonavala has replied on Tue Mar 11 17:20:55 IST 2025
Dear Guest, We thank you for your feedback. We apologies for the inconvenience caused to you and regret not meeting your expectations. Corrective measures shall be put in place. Hope to see you soon.
Hot water
The bathing experience was not good. Hot water took good 30 mins to come in shower, property location was good, food was ok, services were ok,
Room: Deluxe AC Room
Aureole Mrida, Lonavala has replied on Fri Feb 28 16:47:35 IST 2025
Dear Guest, We thank you for sharing your feedback with us. We apologize for the inconvenience caused and please be inform that we have shared your feedback with our management. Hope to see you soon.
Very bad stay
The first of the rooms were smelly, walls were damped, full of mosquitos. We had 3 rooms. Bathroom curtain had black fungus. Not worth paying so much for this kind of rooms. Such one room could be available at even cheaper rates. There is dust on the bed and some spider wombs.
Room: Deluxe AC Room
Aureole Mrida, Lonavala has replied on Fri Feb 28 16:53:59 IST 2025
Dear Guest Apologies for the inconvenience caused to you. Please be assured that this is not the standard of service we provide to our guest. We shall investigate this matter further and see you soon.
Make my trip is frau
First I Paid almost 6000 rupees for room, Hotel actual cost for room which I had booked is 3500. Second thing room had spunky smell, bathroom smells badly . Morning breakfast is tasteless and not at value for money.Pathetic experience for me and family.
Room: Executive deluxe
Aureole Mrida, Lonavala has replied on Fri Feb 28 16:54:35 IST 2025
Dear Guest Apologies for the inconvenience caused to you. Please be assured that this is not the standard of service we provide to our guest. We shall investigate this matter further and see you soon.
Poor experience and no amenities
Very poor services of the hotel, even charging for vacant plates and spoons. No tea and coffee pouch, no soap, no comb, no kattle. It was very surprised me when he charged rs. 50 for vacant plate. Very poor services of hotel. No amenities as such he is charging. Too much room and other charges according to amenities
Room: Deluxe AC Room
Aureole Mrida, Lonavala has replied on Tue Oct 29 13:20:44 IST 2024
Dear Guest, Namaste! Thank you for sharing your concerns. We sincerely apologize for the poor service and the unexpected charges you encountered during your stay. This is not the experience we aim to provide, and we appreciate you bringing these issues to our attention. We understand how disappointing it can be to find a lack of basic amenities and to be charged for items that should typically be provided. Your feedback will be addressed with our management team to ensure improvements are made. We value your input and hope you might consider giving us another chance in the future to provide a better experience. Thank you again for your feedback. Warm Regards, Management- Aureole Mrida, Lonavala
Okay types. Not worth the money we pay.
Not a great location. It's not worth the money we pay. We weren't given even dental kits. Rooms were like okay.
Room: Deluxe AC Room
Aureole Mrida, Lonavala has replied on Wed Oct 09 16:08:19 IST 2024
Dear Guest, Namaste! We apologize for the inconvenience caused to you and regret not meeting your expectations. We are looking into the issues highlighted by you and assure you that corrective measures shall be out in place. Hope to see you soon again. Warm Regards, Management- Aureole Mrida
good stay
staff is very friendly and the foods of the hotel is very good and the hotel is at very good location. room cleanness is very good and swimming pool at the facility is maintained very well
Room: Deluxe AC Room
Aureole Mrida, Lonavala has replied on Fri Feb 28 16:55:49 IST 2025
Dear Guest, We thank you for choosing to stay with us and taking the time to share your valuable feedback. It was indeed our pleasure serving you and we hope your plans bring you back soon again.
Worst experience
Room condition is bad mo wifi in room half tv channels not working food most of the items on menu not avaiable
Room: Deluxe AC Room
Aureole Mrida, Lonavala has replied on Mon Sep 02 14:42:17 IST 2024
Dear Guest, Namaste! Thank you for taking the time to share your experience. We are genuinely sorry to hear about the issues you encountered during your stay. Please accept our sincerest apologies for the condition of the room, the Wi-Fi connectivity, the TV channels, and the limited food menu. We are currently addressing these concerns to ensure that our facilities and services meet the high standards we strive for. Your feedback is crucial in helping us improve, and we are committed to making the necessary changes. We appreciate your understanding and hope to have the opportunity to welcome you back in the future with a significantly improved experience. Warm regards, The Management Team Aureole Mrida, Lonavala
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