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COUPLE
FAMILY
BUSINESS
GROUP
SOLO
2.5
Average
31 User Reviews and 57 Ratings
Location3.2
Cleanliness2.9
Room2.5
Food3
Value for Money3.1
Hospitality3.7
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Guest Reviews
Excellent Stay
Rated 5.0 by Rajib Sharma . Family Traveller . Jun 21, 2019
It's an amazing hotel with some good facilities. Staff's are too good and polite. Hope to visit soon.
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BB Palace-A Boutique Hotel has replied on Jun 30, 2019
At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Hotel Bb Palace I Am pleased to know that you were satisfied with your experience of our services and facilities. At Hotel Bb Palace, it is our constant endeavour to provide... Read more
Niceee Stay
Rated 5.0 by Abhishek Singh . Family Traveller . Nov 20, 2017
I stayed there for three night in hotel be palace, Very good room and Bath room also neat and clean, food was delicious, Mr Sarwan is very helpful and good person, location very good.
Overall Very Good Experience
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Good hotel and staff
Rated 5.0 by Amit Singh . Family Traveller . Aug 01, 2016
The overall stay at BB Palace hotel was as usual nice and the staff was as usual friendly. I am frequently visiting Delhi and stay at the same hotel because of the service and facilities. I will highly recommend to others if they are looking for a decent stay.
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Good Stay
Rated 4.0 by ketan soni . Family Traveller . Jun 17, 2019
All over good service.
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BB Palace-A Boutique Hotel has replied on Jul 01, 2019
At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Hotel Bb Palace I Am pleased to know that you were satisfied with your experience of our services and facilities. At Hotel Bb Palace, it is our constant endeavour to provide... Read more
No food in Hotel available they source it from out Side n very high charged
Rated 3.0 by prince khanna . Group Traveller . Jun 02, 2019
I stayed at the Hotel with my family friend. Hotel staff is very rude.
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BB Palace-A Boutique Hotel has replied on Jun 30, 2019
Thank you for your valuable feedback, sorry could not live upto your expectation, See you soon with renewed vigour and always remember to keep smiling. Read more
Room service
Rated 3.0 by Mayur Gupta . Feb 11, 2019
Was told that room will be changed 3 times during the stay but was not changed and even the bed was not at all comfortable, two different mattresses were there and even television was not good and was also not working.
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BB Palace-A Boutique Hotel has replied on Jun 30, 2019
I Am extremely sorry for the bad experience you had during your visit to our Hotel. I have addressed the said issues with the department heads and initiated corrective action. I deeply regret that, though we strive for excellence we could not meet up to your expectations. On beha... Read more
Average Stay
Rated 3.0 by swati sahni . Feb 05, 2019
Rooms were small. Bathrooms were not clean
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BB Palace-A Boutique Hotel has replied on Jun 30, 2019
Thank you for your feedback Read more
Average Stay
Rated 3.0 by Subham Subham . Jan 07, 2019
It was a ok stay not recommended for family. It's good for bachelors. The elevator was not working, the hotel is not as shown in the pictures, there was no room heater, there was limited timing for hot water and the room was clean.
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BB Palace-A Boutique Hotel has replied on Jun 30, 2019
Thank you for your feedback Read more
No parking facility
Rated 3.0 by SANJAY KUMAR . Dec 14, 2018
Very poorly managed lots of improvement needed. Even no glass for water, has no ash tray for soni king room very badly dressed bell boy and no laundry or ironing arrangement of clothes by 6 pm.
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BB Palace-A Boutique Hotel has replied on Dec 28, 2018
Dear Sanjay Kumar, thank you for your valuable feedback, you will be happy to know all issue has been resolved because some times technical issue takes more time to resolve than we expect, See you soon with renewed vigour and remember to keep smiling. Read more
Average Stay
Rated 3.0 by Alok Khimesra . Nov 25, 2018
Location is good. Staff is good. Lot of improvements needed during breakfast time, it's spread is not at all good. Recently hotel has increased charges for food exponentially, very disappointing. Please look into this.
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BB Palace-A Boutique Hotel has replied on Dec 28, 2018
Dear Alok, thank you for your valuable feedback, you will be happy to know all issue has been resolved, See you soon with renewed vigour and keep smiling. Read more
It was good experience
Rated 3.0 by Sandeep Mehta . Solo Traveller . Aug 25, 2017
Room was nice neat and clean. Location is very good near PP chowk karolbagh 3 km far away from new Delhi railway station, 10 minutes walking distance from karol bagh metro station. Food is also good and tasty.
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Poor Stay
Rated 2.0 by Devendra Singh Sengar . Business Traveller . May 02, 2019
Room and room service very poor
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BB Palace-A Boutique Hotel has replied on Jun 30, 2019
I Am extremely sorry for the bad experience you had during your visit to our Hotel. I have addressed the said issues with the department heads and initiated corrective action. I deeply regret that, though we strive for excellence we could not meet up to your expectations. On beha... Read more
Poor Stay
Rated 2.0 by Ashish Parab . Business Traveller . Feb 26, 2019
Worst experience. Rooms were too small. Not properly clean. Staff is also arrogant. Food quality was worst
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BB Palace-A Boutique Hotel has replied on Jun 30, 2019
I Am extremely sorry for the bad experience you had during your visit to our Hotel. I have addressed the said issues with the department heads and initiated corrective action. I deeply regret that, though we strive for excellence we could not meet up to your expectations. On beha... Read more
Below average
Rated 2.0 by Shubham Agarwal . Feb 14, 2019
Room was very small. Very congested room and bathroom.
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BB Palace-A Boutique Hotel has replied on Jun 30, 2019
I Am extremely sorry for the bad experience you had during your visit to our Hotel. I have addressed the said issues with the department heads and initiated corrective action. I deeply regret that, though we strive for excellence we could not meet up to your expectations. On beha... Read more
Wrong description in sight
Rated 2.0 by RITESH RAJ . Dec 18, 2018
Wrong description and poor service.
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BB Palace-A Boutique Hotel has replied on Dec 28, 2018
Dear Ritesh Raj, I Am extremely sorry for the bad experience you had during your visit to our Hotel. I have addressed the said issues with the department heads and initiated corrective action. I deeply regret that, though we strive for excellence we could not meet up to your expe... Read more
Good location pathetic service
Rated 2.0 by Prashant Choudhary . Dec 10, 2018
Pros cleanliness good location cons costly no room service at all. Ordered tea 5 times but it reached to us only once TV remote was broken dish . Set top box didn't work even for 1 second bad food quality.
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BB Palace-A Boutique Hotel has replied on Dec 28, 2018
Dear guest, thank you for your valuable feedback, you will be happy to know all issue has been resolved because some times technical issue takes more time to resolve than we expect, See you soon with renewed vigour and always remember to keep smiling. Read more
Fake picture terrible stay
Rated 1.0 by Monika Monika . Family Traveller . Jul 10, 2019
This property is consider as a rest house not a hotel, very poor staff services, no security guard, dirty bed sheets, hard mattress like old, dirty towels, old and broken furniture, no cable connection in room, ac also not work,hotel staff is very rude and even owner of the hotel was very rude, they don’t have their own parking space. At the time of check- in they didn’t inform us about it. We parked our car in front this so called hotel gate still our car picked up by mcd people and they charged fine. We faced all these problems, I think the owner don’t know anything about hotel industry rules and don’t know what is hospitality and the staff he hired also the same unprofessional. This hotel is not safe for ladies so please don’t go there. It’s better to sleep in car.
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BB Palace-A Boutique Hotel has replied on Jul 19, 2019
Dear Monika, We have empathy with you for what happened with you, but please understand we are not responsible for your car if you park your car in no parking, you did not inform anyone in the Hotel regarding your car and you stayed for three days. Read more
This property is consider as a rest house not a hotel, very poor staff services, no security guard, dirty bed sheets, hard mattress like old, dirty towels, old and broken furniture, no cable connection in room, a.c also not work,hotel staff is very rude and even owner of the hotel was very rude, they don’t have their own parking space. At the time of check- in they didn’t inform us about it. We parked our car in front this so called hotel gate still our car picked up by people and they charged me. We faced all these problems. This hotel is not safe for ladies so please don’t go there. It’s better to sleep in car.
Do you find this helpful?
BB Palace-A Boutique Hotel has replied on Jul 19, 2019
Dear Monika, We have empathy with you for what happend with you , but please understand we are not responsible for your car if you park your car in no parking, you did not inform anyone in the hotel regarding your car and you stayed for three days, how is that with such bad exper... Read more
Terrible Stay
Rated 1.0 by Monika Monika . Family Traveller . Jul 10, 2019
This property is consider as a rest house not a hotel, very poor staff services, no security guard, dirty bed sheets, hard mattress like old, dirty towels, old and broken furniture, no cable connection in room, AC also not work, hotel staff is very rude and even owner of the hotel was very rude, they don't have their own parking space. At the time of check- in they didn't inform us about it. We parked our car in front this so called hotel gate still our car picked up by MCD people and they charged fine. We faced all these problems, he don't know anything about hotel industry rules and don't know what is hospitality and the staff he hired also the same. This hotel is not safe so please don't go there. It's better to sleep in car.
Do you find this helpful?
BB Palace-A Boutique Hotel has replied on Jul 19, 2019
Dear Monika, We have empathy with you for what happned with you, but please understand we are not responsible for your car if you park your car in no parking, you did not inform anyone in the hotel regarding your car and you stayed for three days, how is that with such bad experi... Read more
Food service was not there at Hotel, people are good but property is too poor standard
Rated 1.0 by Niladri Roy . Business Traveller . May 22, 2019
Very poor status. Entrance of the Hotel is risky. Property is too bad. Kithen service not available. People are good but standard of property is not justified as per cost
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BB Palace-A Boutique Hotel has replied on Jun 30, 2019
Thanking you for your valuable feedback, sorry for the inconvenience caused that we were unable to live up to your expectation rest assure it is our constant endeavour to satisfy all our customer our staff will go extra mile to do, hope we will See you soon in our Hotel again wit... Read more