The property's location is convenient for travelers visiting Tirumala, with easy access to public transport and nearby food options. However, guests have reported poor maintenance and cleanliness, with unclean bedsheets, towels, and washrooms. Some rooms lack basic amenities like TV, Wi-Fi, and water bottles. The staff's behavior and service have also been criticized, with issues like non-functional AC, power outages, and locked doors without duplicate keys. Overall, guests have had a disappointing experience with the property's upkeep and services.