The property is located in a prime location near Civil Lines, making it easy to visit nearby attractions. Guests appreciated the staff's polite behavior and good service. Some guests were upgraded to better rooms, which was a nice gesture. However, some guests faced issues with room quality, dampness, and broken locks. Breakfast variety needs improvement, and some guests found the food to be average. Parking can be tricky, and some guests faced issues with slow service and unprofessional staff behavior.