The property's location in Hazratganj is a highlight, with easy access to shopping and landmarks. However, guests have reported issues with cleanliness and maintenance, including dirty linens, unclean bathrooms, and broken amenities. Noise from the property's bar and events has also been a problem for some guests. Staff behavior and service have been inconsistent, with some guests reporting helpful and cooperative staff while others have experienced rudeness and unresponsiveness. Food quality and variety have also been criticized.