The Chocolate Box property is located in a prime location in Srinagar, right opposite Dal Lake. Guests have praised the property's exceptional customer service, with staff members going above and beyond to ensure a delightful experience. The rooms are beautifully decorated and exude a sense of elegance and comfort. The property's owner has been commended for his extraordinary kindness and warm welcome. The food served at the property is delicious, with the chicken curry and dal tadka being particularly noteworthy. However, some guests have mentioned issues with room size and facilities, such as non-working ACs and geysers.