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Panchgani, Mahabaleshwar | 19.6 km from city centre
27 Ratings, 15 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property is loved for its spacious and clean rooms, perfect for families or groups. Guests appreciate the friendly and helpful staff, along with delicious food options. It's pet-friendly and conveniently located near the market and main road. The cozy atmosphere and beautiful surroundings make it a delightful spot for a relaxing getaway. Ample parking adds to the convenience.
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Excellent Stay
the rooms and hotel is well placed in the heart of town. water pressure is a problem. otherwise the rooms are quite large with 4 beds and 2 rooms the rooms and hotel is well placed in the heart of town. water pressure is a problem. otherwise the rooms are quite large with 4 beds and 2 rooms.
Room: Family Deluxe Non AC Suite with Private Lawn and Veranda with 1 Queen Bed and 2 Single Beds
Citadel Resort has replied on Tue Aug 19 19:48:27 IST 2025
Thank you sir for your kind words. It is always our pleasure hosting a regular guest like you. Looking forward to hosting you again soon.
Nice and worth the price i pai
Very clean and comfortable. Spacious rooms. Best of all, Pet friendly and close to the school and Market. Very suitable for 4 people comfortably
Room: Family Deluxe Non AC Suite with Private Lawn and Veranda with 1 Queen Bed and 2 Single Beds
Citadel Resort
Thank you ma'am for your kind words. Customer satisfaction is our primary objective. And as you mentioned, we love pets, and pets love us 😊 We are very glad that you are a regular now. Looking forward to hosting you again.
Very pleasant stay and good service
coupleThis property is nestled in a very pleasant locality of Panchgani. We had a very pleasant stay at this property, and we traveled with our pet dog. The rooms are clean and and food also is too good. I especially want to mention thank the owner for their courtesy to come and enquire about our stay. I highly suggest this property for those who want to spend some time away and relax in nature.
Room: Super Deluxe Suite - AC
Citadel Resort has replied on Fri Feb 28 11:03:24 IST 2025
Thank you sir for your kind words. It has been our pleasure hosting your family and you, especially your furry baby. Customer satisfaction is our priority and we strive to achieve the same. Looking forward to hosting you again soon.
Excellent Stay
Liked the large spacious rooms. Lot of space for a large family. For some it's a plus point to be very close to the market and right on the main road. Most shop's are within walking distance
Room: Deluxe Suite
Citadel Resort has replied on Sun Nov 17 12:58:17 IST 2024
Thank you sir for your kind words. It's been our pleasure hosting you. You have rightly mentioned that our location is very prime, the city centre and major points are walking distance. Our cottages are very spacious and very comfortable for 4 people. Looking forward to hosting you again soon.
Good Stay
familyPricing is too much for just a mere room stay. The place itself doesn't provide any price worthy amenities. Lacks water pressure too.
Room: Deluxe Suite
Citadel Resort has replied on Sat Nov 09 14:23:33 IST 2024
Thank you for your kind rating sir. It has been our pleasure hosting your family and you. About your issue with the pricing, I would like to say that we are very economically priced as per the rates in our hill station. We provide an entire cottage that can accommodate 4 pax and not a mere room. Considering that our pricing is for a cottage accommodating 4 people comfortably, and not just a couple room that most properties provide, our pricing is justified. I would still like to apologise for any inconvenience caused during your stay. Looking forward to hosting your family and you again soon.
Excellent Stay
Citadel stay was an excellent experience, rooms were clean, staff was courteous, food was delicious and fulfilling.... highly recommend place to experience a beautiful break from everyday hustle🫰🏻
Room: Super Deluxe Suite - AC
Good stay for family with kids
The cottage was spacious. It could accommodate 4 adults easily. There is a play area for kids and the location is very near to the panchgani main road and table top. Food can be ordered in the in-house kitchen. The food rates were bit pricey but the food was tasty.
Room: Super Deluxe Suite - AC
Citadel Resort has replied on Mon Sep 16 11:16:48 IST 2024
Thank you sir for your kind words and rating. We really appreciate it. As you said, our location is very prime and we try and make the stay as comfortable for the guests as possible. We have more activities for children but some were affected due to the rains. Hopefully the next time you will get to experience them all. It has been our pleasure hosting your family and you. Looking forward to hosting you again soon.
Good Stay
A great stay at the resort. A good spacious cottage. Room service was extremely good. A quiet and spacious property closer to the table land. Overall a good stay.
Room: Deluxe Suite
Citadel Resort has replied on Mon Jun 17 11:03:26 IST 2024
Thank you sir for your kind words. It has been our pleasure hosting your family and you. Looking forward to hosting you again soon.
Loved the stay
familyIt's a wonderful place to stay. It boasts beautiful surroundings and offers excellent amenities. Children can also enjoy themselves here. Staying at this place truly gives you the feeling of being in a complete hill station.
Room: Super Deluxe Suite
Citadel Resort has replied on Mon Aug 07 11:16:48 IST 2023
Thank you ma'am for your kind words. We feel motivated even more when our efforts are appreciated by our special guests like yourself. Customer delight is our primary objective. Looking forward to hosting you again soon.
Excellent Stay
Well furnished and beautiful heritage cottage. Very convenient location and family friendly atmosphere. Friendly and helpful staff. Ample car parking space. Good and reasonably priced food and room service
Room: Deluxe Suite
Citadel Resort has replied on Mon Aug 07 11:22:41 IST 2023
Thank you for your kind words, sir. We take great care that the stay if our guests is comfortable. Our location and rich history helps in the cause. Customer delight is our primary objective and our well trained staff are also aligned in this goal. Uts has been our pleasure hosting you and we're looking forward to hosting you again, soon.
Excellent Stay
Best resort in mahabaleshwar. Great service and cleanliness. Parking available on resort. Family friendly resort. Thanks mm t for best trip
Room: Deluxe Suite
Citadel Resort has replied on Fri Apr 07 01:57:38 IST 2023
Thank you for your kind words. We make sure that we maintain standard of cleanliness and prompt service. Families love us as they feel safe and have so much to do here, especially the children. Looking forward to hosting you again soon.
A home away from home kind of stay !
A newly established and refurbished boutique property with a nice and cosy feel. The property is in the heart of the city and in close proximity to everything. The rooms are clean and spacious with a personal kitchen.
Room: Deluxe Suite
Citadel Resort has replied on Sun Feb 19 17:56:38 IST 2023
Thank you sir for your kind words. Customer delight is our primary objective and when the guests themselves appreciate our effort it makes us want to strive even more. It has been a pleasure hosting your family amid you. Lookimg forward to hosting you again soon.
Good property
familyIts a nice decent proprty with spacious an f comfortable rooms. The staff is very polite and helpful.
Room: Deluxe Suite
Citadel Resort has replied on Sun Dec 11 20:22:13 IST 2022
Thank you ma'am for your kind words. It has been a pleasure hosting you. Our staff is handpicked and well trained. Customer delight is our primary objective. We in fact have added new games and amenities and created a play area right after you checkout. You will get to enjoy then as well the next time you give us the opportunity of hosting you. Looking forward to hosting you again soon.
Excellent Stay
First experiance is awesome and felt like staying at my own home. Owner is very very very polite and hospitality is awesome more than awesome. Food was very authenticated. It's more than delightful experiance.
Room: Deluxe Suite
Citadel Resort has replied on Sun May 29 16:09:14 IST 2022
Thank you sir for your kind words. We loved hosting you and your family and we also felt like we were hosting one of our own. Looking forward to hosting you again.
Clean, spacious
Property is located very close to panchgani market on the way to table land. Clean spacious newly renovated rooms. Staff & owners are very helpful and accommodating. We had to leave early before the breakfast time, owner mr. Aditya & his wife graciously arranged tea and breakfast. Definitely good for a second visit.
Room: Deluxe Suite
Citadel Resort has replied on Thu May 26 21:05:47 IST 2022
Thank you sir for your kind words. It's been our pleasure hosting your wonderful family and you. Customer delight is our primary objective. Looking forward to hosting you'll soon.
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