The property is located in the heart of the city and has clean and spacious rooms. However, guests have reported issues with the hospitality, including unresponsive staff, poor customer service, and limited breakfast options. Some guests have also complained about the lack of basic amenities such as toiletries and water bottles. On the positive side, guests have appreciated the cozy rooms, comfortable beds, and good room service. Overall, the property seems to be a decent option for a budget stay, but with some room for improvement in terms of hospitality.