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SOLO
2.9
Average
22 User Reviews and 40 Ratings
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Guest Reviews
Good service
Rated 5.0 by prajwal bhatt . Couple Traveller . May 17, 2022
It was pleasant staying there.
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Collection O Hotel Kenil Star has replied on May 25, 2022
Thanks for taking out your valuable time to rate us, prajwal bhatt! we will work even hard to make your stay memorable one whenever you revisit us. Have a nice day! regards, swarna Read more
Nice stay
Rated 5.0 by Ashok Chauhan . Solo Traveller . Oct 25, 2019
Cheap and best, good service staff and clean room
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Collection O Hotel Kenil Star has replied on Oct 27, 2019
Thanks for taking out your valuable time to rate us, Ashok Chauhan! We will work even hard to make your stay memorable one whenever you revisit us. Have a nice day! Regards, Hemant. Read more
Couple friendly
Rated 5.0 by Rajat parashar . Couple Traveller . Apr 30, 2019
Awesome Hotel. Couple friendly as well as. Nice rooms, good service
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Collection O Hotel Kenil Star has replied on May 02, 2019
Dear Guest, Happy to hear that you loved our services. We are amazing just because of amazing guests like you. We look forward to serving you again. Read more
Awesome stay
Rated 5.0 by karthik naidu . Jan 03, 2019
Everything was good. I like everything, food and service.
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Great experience
Rated 5.0 by Vinod bhawsar . Dec 31, 2018
Really, a good service. Food is too good and delicious.
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Gulab restaurant
Rated 5.0 by kumar gandhi . Sep 26, 2018
Everything is good. Nice hotel, good service, good food.
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Good Stay
Rated 4.0 by ankur saxena . Couple Traveller . Nov 01, 2019
I Am satisfied with the staff members
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Collection O Hotel Kenil Star has replied on Nov 06, 2019
Thank you for your kind words, Ankur! We shall never stop pleasing you with our services. Regards, Pallavi! Read more
Food service was great
Rated 4.0 by Jatinder Makker . Nov 30, 2018
Breakfast was tasty and dinner was also fantastic. It was good all over for one night stay.
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Hotel stay
Rated 3.0 by Syed khateeb . Family Traveller . Mar 14, 2022
It was just ok. The place was good but the breakfast facility was not existing on complimentary basiso
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Collection O Hotel Kenil Star has replied on Apr 08, 2022
Sorry for the inconvenience you faced, syed! we marked a note for the experience you had this time. Rest assured, we will strive to ensure a pleasant stay with us in the future. Regards, ivy Read more
Average
Rated 3.0 by Smriti Prasad . Family Traveller . Jan 20, 2022
Too cold in winter. They dont have heater in the rooms. Rooms are smaller
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Collection O Hotel Kenil Star has replied on Feb 03, 2022
Hi smriti prasad! we are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, james! Read more
Consisted
Rated 3.0 by Mandhir singh . Jan 04, 2019
Room was very congested so I think room rate is too much. Bad service but outer meal are not allowed this is very bad.
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Average Stay
Rated 3.0 by amit Sharma . Oct 30, 2018
Food quality good but need to focus more on order placed. Need to work more on cleanness and changing towel and toiletries on daily basis.
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Service
Rated 3.0 by Vaibhav Jain . Sep 24, 2018
There was no room freshener, I asked three times and was told finally that it is not available. Also i have to ask for fresh towels daily, they were not given. In fact soiled towels were kept. Biggest issue was toilet, which was not cleaned even after reminding twice.
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Terrible Stay
Rated 1.0 by Narendra Singh . Family Traveller . May 13, 2022
Very bad service, ac not working, i am not happy with your service
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Miss managment
Rated 1.0 by rohit kumar . Couple Traveller . Mar 26, 2022
Its not good the person came from other state the workers dont give service on time
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Bad service
Rated 1.0 by Ashutosh Middha . Solo Traveller . Jul 02, 2019
No power backup, no dustbin in room, dirty linens
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Pathetic terrible
Rated 1.0 by Ankush Sharma . Family Traveller . May 26, 2019
The place has only structure of a Hotel, else it offers only nightmares for a Hotel. No drainage, no laundry, towels, kits, clean sheets, staff, ac and tv. Nothing worked I had booked this property to facilitate stay for my family during my marriage, now after all this experience they left with a lifetime of a bitter tales to tell. Hellish I'd like to further escalate this issue further and pursue this in every possible way
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Collection O Hotel Kenil Star has replied on Jun 17, 2019
Hi, Ankush! We're extremely apologetic to know that your experience with us has not been a pleasant one and we d definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent. Regards, Vishal Read more
Pathetic
Rated 1.0 by Ankush Sharma . Family Traveller . May 26, 2019
The place has only structure of a Hotel, else it offers only nightmares for a Hotel. No drainage, no laundry, towels, kits, clean sheets, staff, ac and tv. Nothing worked I had booked 12 rooms at this property to facilitate stay for my family during my marriage, now they left with a lifetime of bitter tales to tell. I would like to further escalate the issue and per sure this in every way possible.
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Collection O Hotel Kenil Star has replied on Jun 15, 2019
Apologies for the inconvenience caused, Ankush! We are really disheartened to hear such kind of experience and can feel how one could feel after this issue. Rest assured, we ve shared this feedback to our team so that corrective action can be taken soon to serve better. Regards, ... Read more
Worst Hotel
Rated 1.0 by Rohit Khandelwal . Business Traveller . Apr 19, 2019
No room service in spite of reminding over telephone no one was paying attention, dirty pillow cover bed sheet. Hotel manager behavior was highly inappropriate.
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Collection O Hotel Kenil Star has replied on Apr 24, 2019
We're sorry for the trouble, Rohit! We've marked a note for the experience you had with us and we'll put in our best efforts to enhance your experience with us. Wish you a great day ahead) regards, Sagar Read more
Terrible Stay
Rated 1.0 by Jyoti Bhagat . Group Traveller . Apr 14, 2019
Worst experience. Cleanliness zero. Didn't bother to change/clean, our room even after request. Tap broken, messy washroom. Didn't provide any soap/shampoo etc. Not even water. I will never ever stay or recommend this hotel.
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Collection O Hotel Kenil Star has replied on Apr 20, 2019
Apologies for the inconvenience caused, Jyoti! We are really disheartened to hear such shared kind of experience and can feel how one could feel after this issue. Rest assured, we've this feedback to our team so that corrective action can be taken soon to serve better. Regards, N... Read more