It was the worst stay at any hotel ever in my life. The sequence of events is too long to be typed. But here's the summary: I had booked 2 rooms for me, my wife, and another room for my in-laws. I had my anniversary party function nearby, and these 2 rooms were to be used for getting make-up and dressing done by a professional mum and her team. I had specifically visited this hotel 2 days in advance to check the rooms, and had informed the duty manager about the main purpose of booking these rooms was to allow my family and 2 friends to come and change into party wear. We checked in around 5. 15pm on the 22nd april, and it was an okay affair. The mum and her 2 assistants arrived from Ghaziabad and were allowed in. Then i got ready and left at 6. 45pm while my in-laws (couple, mother-in-law and 2 kids less than 10 years) were getting ready in another room. My wife was getting ready with the mua team. The problem arose when my friend arrived from Noida with her 18-month toddler and husband and wanted to go to my room to quickly change. The front office duty manager was extremely rude, and inconsiderate and flatly refused them inside the hotel. They frantically called me to intervene and the duty manager was again angry, rude, and ill-mannered to me.
Collection O Near Appu Ghar has replied on Sat May 07 18:15:16 IST 2022
Sorry for the inconvenience, amit siddhartha. We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, krutika!