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Review Of Collection O Royal Suits0123401234

DLF Phase 1, Gurgaon

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.9
    Average

    30 Ratings, 11 Reviews

    excellent
    20%
    very good
    23%
    average
    13%
    poor
    13%
    bad
    30%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 1
    • 1
    • 1
    • 1
    • 1
    • 1
    • 3
    • 4
    • 3

    Rating Categories

    • Location4.2
    • Cleanliness3.2
    • Room4.0
    • Food2.5
    • Value For Money3.0
    • Security2.8
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    We are using generative AI to show you summarised user review

    Review Summary

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    Guests have appreciated the nice location and reasonable pricing of the property, along with clean bed sheets and well-maintained amenities. However, many have expressed disappointment with the poor cleanliness, lack of basic services like hot water and food options, and ongoing construction noise. The overall experience seems to fall short due to missing essentials and unsatisfactory service.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    deepti a.

    The hotel was really terrible. Rooms were extremely dirty without electricity and water. No cafeteria electronics were not working. Whole hotel was stinking badly.

    Travel Month: Apr 2024

    Room: Classic

    1.0

    Terrible Stay

    shahroze r.loyalty-icon

    It’s pathetic they are asking rs 200- extra cash no towels/soap provided

    Travel Month: Jan 2024

    Room: Classic

    • user photos
    1.0

    Terrible Stay

    dinesh k.loyalty-icon

    It was very pathetic, the condition of the room was very bad, no hot water arrangement, i am very disappointed.

    Travel Month: Jan 2024

    Room: Classic

    1.0

    Not good place for stay

    hardeep s.family

    We booked 2 rooms near 3 pm, check in near 11pm, no any room clean up, we have wait in dusty reception for 30 mint, they don't have a kitchen, in morning they are saying to go outside for complementary breakfast. Reception boy said call customer care for breakfast. We can't arrange. This is not safe place for stay.

    Travel Month: Mar 2022

    Room: Classic (2X)

    • user photos

    Collection O Royal Suits has replied on Fri Apr 08 11:50:09 IST 2022

    Hi, hardeep! we are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best facilities. Regards, ivy

    4.0

    Stay good

    deepak k.business

    Stay was good but meals options disappointed

    Travel Month: Mar 2020

    Room: Classic (2X)

    Collection O Royal Suits has replied on Wed Mar 11 18:55:23 IST 2020

    Hi Deepak, thanks for your kind words of appreciation. Have a wonderful day! Regards, Rahul!

    2.0

    Room was clean

    chayan.solo

    I had meeting at 10:00 AM and breakfast was not ready till 9:50AM and I have to leave without having breakfast, there was no sealed water bottle available, dint get dental kit and hotel charged for the same.

    Travel Month: Mar 2020

    Room: Classic (2X)

    Collection O Royal Suits has replied on Sat Mar 07 19:52:02 IST 2020

    Sorry for the discommode, Chayan. We understand that we re not able to live up to your expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Rajendra!

    2.0

    Ok ok. Do not book with food option

    aniket s.group

    Do not book with food option. Hotel don't have pantry.

    Travel Month: Jan 2020

    Room: Classic (2X)

    Collection O Royal Suits has replied on Sat Jan 18 11:06:39 IST 2020

    Hi Aniket, sorry for the trouble faced. We've duly noted your feedback and ensure better services in the future. Have a nice day ahead) regards, Sheetal!

    4.0

    About my experience at this place

    alok p.solo

    The location was nice and was easy to locate. The room was tidy. Had no lift service. No food service in Hotel so needed to order it from outside. Amenities provided in the room were maintained. Bed sheets were clean. It's a nice Hotel to stay at a very reasonable price. I can recommend this place to others too. Staff were well mannered and supporting.

    Travel Month: Oct 2019

    Room: Classic (2X)

    Collection O Royal Suits has replied on Fri Oct 25 17:21:30 IST 2019

    Thank you for your appreciation, Alok! We hope to give you a consistent service every time. Regards, Rahul

    5.0

    Excellent Stay

    archit b.loyalty-iconbusiness

    Very nice rooms and good staff

    Travel Month: Jul 2019

    Room: Classic (2X)

    Collection O Royal Suits has replied on Thu Jul 18 07:58:18 IST 2019

    Charmed to See you loved our services, Archit Bansal! Just keep giving us opportunity to serve you with wonderful experience and we would love to host you soon) regards, Amit

    5.0

    My review

    swapnil s.

    Good room food and service.

    Travel Month: Jul 2018 (6-Night Stay)

    Room: Classic Room

    2.0

    Money wasted and very unconfortable stay.

    dr g.family

    I m very disappointed that I selected this hotel as my stay for a night. I think make my trip has not checked that the property is still under construction. Surprisingly I was the only one staying there in the only finished room I noticed. And whole night they were noise of mahchines and hammering. I could smell fressh paint in my room. I was so much in disturbance that late in the night I had to call the reception to stop the work so that I could sleep. But early morning again they started. It was very annoying and I felt like I wasted my money this time. I am a frequent travellor and I use MMT for my flights and stays but this time I am very much upset with the quality. Next time I doubt if I can trust on MMT.

    Travel Month: Nov 2017

    Room: Deluxe Room

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