The property's location was appreciated by guests, but some found the cleanliness lacking. The staff received mixed reviews, with some guests finding them friendly and helpful, while others found them non-cordial. The rooms were generally comfortable and well-furnished, but some guests were disappointed with the lack of windows in their rooms. The property's amenities were praised, with guests enjoying the fragrances and positive environment created by diffusers. Overall, the property was considered to be a good value for money option, but some guests had issues with their bookings and arrival experience.