Dear Team,
I am writing to express my dissatisfaction with my recent stay at your property.
At the time of check-in, no welcome drink was offered. The room provided was significantly different from what was shown on your website (please refer to the attached photo for reference). The bed had exposed screws at the headboard, which is a safety concern. Additionally, the room had large glass windows that compromised privacy, as the bed was clearly visible from outside.
Basic amenities were missing — there was no tea/coffee setup, no electric kettle, and not even tea cups. The room was furnished with worn-out plastic furniture, the washroom was unhygienic, and the curtains were visibly dirty. The television was awkwardly positioned, there was no intercom or doorbell, making it inconvenient to contact the staff.
The room seemed to be designed more for appearance than guest comfort. I also had lunch at the property, which was average in taste and served on steel plates typically used in roadside eateries. I requested Mr. Ankur for a room change, but due to high occupancy over the weekend, no alternative was offered.
The hotel is advertised as a riverside property, but the access to the river is not as described — it is far, unsafe, and poorly maintained. Overall, the cleanliness and upkeep of the hotel were extremely disappointing.
Considering the gap between expectations and actual experience, I kindly request a full refund. Supporting images have been attached for your review.
I look forward to a prompt and favorable response.
Corbett Riviera
Dear Mr Fordell,We appreciate your insights and would like to address your concerns: OUR website is regularly updated and the room you received matched the category booked. OUR maintenance team conducts routine inspections. The exposed bolts are part of the rustic Garhwali motif and pose no hazard. ALL rooms include large windows with privacy curtains, bottled water, and electric kettles. Any missing items could have been provided upon request. We maintain strict cleaning protocols, and your room featured new furnishings and curtains. WE use durable handcrafted wood furniture. Additional plastic chairs are available for convenience. Metallic staircases and stone pathways ensure safe and easy river access. MEALS are served on hotel-grade tableware; we have eliminated plastic and melamine to support our environmental goals.MR. Ankush did try to find an alternative room, but due to full occupancy, we were unable to accommodate your request. We regret any discomfort and encourage guests to share concerns during their stay for immediate resolution.We hope to welcome you again and demonstrate the high standards Corbett Riviera upholds. Regards, Team Corbett Riviera