Staying at corbett vanvaas didn't meet my expectations. It felt more like owner (husband-wife [sunaksi) place rather than a resort. Although there was not much occupancy but staff was not prepared, it seems. They lack basic knowledge of how to run a resort. From high tea to breakfast, there was no manager at the resort looking after it. High tea was delayed, no 1 cared to alert guests who were waiting. During breakfast, had to remind them multiple times to bring at least chapati/pori to eat with sabji. So careless. Owner sunaksi and her husband had there family and friends staying. All staff was looking after owner's family/friends well being rather than focusing on actually guest. Paying 14k to 15k is not justified. Note to owner, this is a resort not your home. Pols run it as a resort.
Corbett Vanvaas Resort has replied on Tue Feb 25 02:13:37 IST 2025
We sincerely regret that your experience at Corbett Vanvaas did not meet your expectations. Your feedback is invaluable, and we take it seriously as we continuously strive to improve our services.
Our vision for Corbett Vanvaas has always been to create a warm and welcoming space where guests feel at home, blending personalized hospitality with a serene resort experience. We regret if this approach did not resonate with you.
Regarding your concerns about service delays, we acknowledge that there may have been lapses, and we will work closely with our team to ensure better efficiency and attentiveness. High Tea and Breakfast are important moments of the guest experience, and we apologize if they were not up to the mark during your stay.
As for our presence at the resort, Corbett Vanvaas is indeed our passion project, built with love and dedication. However, every guest is equally important to us, and we deeply regret if you felt any imbalance in attention. Our staff is trained to prioritize all guests, and we will reinforce this further.
We truly appreciate your feedback and will use it to enhance our hospitality. If you ever consider giving us another chance, we would love the opportunity to provide you with the exceptional experience we aim for.
Warm regards,
Corbett Vanvaas Team