Not value for money property, non maintained rooms, dirty bedroll, curtains, spider webs in washrooms, water leakages in the hotel, all electric points damaged, lights not working,
Crescent Crest has replied on Wed Dec 18 10:34:20 IST 2024
Dear Guest, thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you had during your stay with us.
Your concerns regarding the condition of the rooms, cleanliness, and maintenance have been noted with the utmost seriousness. This is not the standard of service we aim to provide, and we deeply regret falling short of your expectations.
Please be assured that immediate steps are being taken to address these issues, including thorough inspections and necessary repairs to improve our facilities and ensure such instances do not recur.
We truly value your input as it helps us to improve. We would appreciate the opportunity to make it up to you in the future. Should you choose to stay with us again, please contact me directly and I will personally ensure your stay is nothing short of exceptional.