The property has mixed reviews from guests. While some appreciated the mesmerizing view of Mount Kanchenjunga, courteous staff, and good food, others complained about the lack of power backup, broken bathroom fixtures, dirty bed sheets, and faulty TV. Some guests also mentioned the small room size and limited food options. However, the staff was cooperative and supportive in addressing guests' concerns. Overall, the property needs to improve its maintenance and amenities to provide a better guest experience.