The look and ambiance of the rooms are getting worn out. Reception is pretty laid back, no greeting,no welcome,no briefing on room and amenities, no brief on breakfast availability and timing. Since last 3 years, have been choosing De sovrani for stay at Kolkata but no more. Disappointed. Still average boz the support staffs and housekeeping was very kind.
De Sovrani has replied on Thu Oct 16 18:11:00 IST 2025
Dear Guest,
Thank you for choosing to stay at Hotel De Sovrani Kolkata, and for sharing your feedback on MMT.
Thank you once again for taking your valuable time out to share your experiences with us. It is most disheartening to receive feedback such as yours. The comfort and needs of our guests is our paramount priority and I am disappointed we did not live up to your expectations. We sincerely regret the inconvenience caused. The experience you have described is not the characteristics of service that we strive to provide to our esteemed guests. Your feedback has been shared with the team and we will ensure that this matter is addressed while necessary actions are taken to ensure such instances do not recur. We sincerely hope you will give us another opportunity to showcase our hospitality. My team and I look forward to the pleasure of welcoming you back again.
I once again thank you for your valued feedback and wish you and your family the best of health.
Warm regards,
Hotel De Sovrani
Saltlake ,Kolkata