The property's prime location near the mall road and stunning views of Kanchenjunga were highlighted by guests. Some mentioned the cozy rooms with wooden furnishings and efficient room heating. However, the lack of a lift and the need to climb multiple stairs was a common concern, especially for elderly guests. Service quality varied, with some guests praising the staff's friendliness while others mentioned issues with room maintenance and amenities. Overall, the property's location and views stood out as key highlights.