On arrival, no body was available in reception, after looking here and there found a number stick-ed there called on that number only than attendant came, no mask, no temperature check, room was very dirty, you can easily find dust on the room phone, table bed, tv you have to watch only dangle chennel or others teleshopping chennels, when ask they said i have to watch only this,
Doon Metro Hotel has replied on Thu Aug 12 18:33:02 IST 2021
Dear guest,
it was a pleasure having you stay with us at doon metro hotel. Sincere apology, for the inconvenience caused and i shall review with all the concerned managers to take corrective measures and these incidents do not reoccur. We were happy to receive your unbiased feedback which we greatly value as a scope to work upon, in our quest for continuous excellence. We always endeavor to meet and indeed exceed our guest’s expectations, and i truly apologies that this was not the case and one of the rare situations, on this occasion. I do hope that this unpleasant experience will not diminish your opinion about doon, and the team at doon metro hotel joins me in thanking you for choosing to stay with us and we look forward to your return soon. Warmly
amit rana
general manager