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Review Of Eden Roc0123401234

ECR , Pondicherry | 2.1 km drive to Puducherry Airport (PNY)

    User Rating & Reviews

    • everyone
    • couple
    • solo
    • business
    • family
    3.7
    Very Good

    71 Ratings, 25 Reviews

    excellent
    28%
    very good
    35%
    average
    20%
    poor
    8%
    bad
    8%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 3
    • 2
    • 4
    • 2
    • 5
    • 3
    • 4
    • 4
    • 3

    Rating Categories

    • Location3.8
    • Cleanliness3.2
    • Food3.3
    • Value For Money3.3
    • Facilities3.5
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    We are using generative AI to show you summarised user review

    Review Summary

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    The property offers a variety of amenities including a rooftop restro pub, swimming pool, complimentary breakfast, and friendly staff, which guests appreciate. However, many reviews mention issues like poor bathroom cleanliness and inadequate room service. The cost is considered high compared to other options, and some felt the breakfast timing could be better managed.

    Sort by:

    Positive first
    1.0

    Very bad and terrible hotel, no cleanliness

    rajasekar r.business

    Bathroom very poor condition, like vomiting condition. Blankets have fungus, it may lead skin disease and breakfast timing starts morning 08:30 hrs and 09:30 hrs they windingup breakfast.Cost of the room is too high comparing other good hotels, Please don’t recommend such a terrible hotel in makemytrip, if it’s continuous makemytrip lose his good name

    Travel Month: Oct 2025

    Room: City view

    5.0

    A good 3 star hotel with rooftop private pool

    shouvanik r.couple

    The hotel is exactly as shown in the pictures , with all amenities like toiletries , complimentary breakfast , swimming pool, rooftop restro pub , basement parking , laundry service , housekeeping , room service . We stayed for 2 nights . Its very close to whitetown as well .

    Travel Month: Feb 2025

    Room: Classic Double

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    Eden Roc has replied on Sat Mar 08 15:57:42 IST 2025

    Dear Shouvanik Roy sir, Thanks for your good feedback...

    4.0

    Good Stay

    paramasivam i.

    Ok

    Travel Month: Jan 2025

    Room: Classic Deluxe

    Eden Roc has replied on Sat Mar 08 15:58:24 IST 2025

    Thanks for your review sir..

    2.0

    Delayed response from staff

    harshit s.loyalty-iconfamily

    Delayed response from staff, needed to visit desk as no action taken via telephone didn't even provided. Room service was almost nonexistent.

    Travel Month: Dec 2024

    Room: City view

    Eden Roc has replied on Sat Mar 08 16:02:24 IST 2025

    Dear Harishit singh, We seriously take action, Thanks for sharing your feedback...

    4.0

    Good Stay

    loyalty-iconbusiness

    Really I'm happy to stay there. nice and polite staffs, clean rooms, complimentary breakfast really good. it's perfect for business visit.

    Travel Month: Sep 2024

    Room: Classic Double

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    Eden Roc has replied on Sat Mar 08 16:03:39 IST 2025

    Thanks for sharing your memorable photos..

    5.0

    nice hotel

    family with 1 kid

    dj very much enjoyed . The food tastes good. all employees are in a friendly manner. top floor swimming pool along with drinks . must enjoy

    Travel Month: Oct 2024

    Room: Deluxe King Room

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    3.0

    Average Stay

    venkatasubramanian k.

    Property is good but bed spreads are already used one, not changed when we occupy. Maintenance can be improved becoz tea cups were kept without cleaning and pathetic as well. Cost is higher when compared to other hotel. But swimming is good we enjoyed. Breakfast is nice and varieties can be increased.

    Travel Month: Aug 2024

    Room: Deluxe King Room

    5.0

    Excellent Stay

    archana s.

    The room was ready on time. It was very neat. No issues. Customer service is very good. We had no issues at all during the stay. Breakfast was also tasty. We definitely recommend this place to others.

    Travel Month: Jun 2024

    Room: City view

    5.0

    Excellent Stay

    gnanaguru s.

    Excellent hotel, to stay and will refer for my friends and family members.

    Travel Month: Feb 2024

    Room: Deluxe with city view

    Eden Roc has replied on Wed Apr 10 06:49:32 IST 2024

    Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

    3.0

    Average Stay

    surpanagai a.

    The room is very small. There is no space to even walk. Bathroom is not cleaned well. No free breakfast. Not worth the price.

    Travel Month: Feb 2024

    Room: Classic Deluxe

    Eden Roc has replied on Wed Apr 10 07:02:35 IST 2024

    Dear Surpanagai, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially concerning Cleaning and Breakfast issue. Please accept our sincere apologies for any inconvenience caused. We take your comments seriously, and have addressed the issue with our team to ensure this does not happen again in the future. We would appreciate the opportunity to speak with you directly to further discuss your experience. we hope to have the chance to welcome you back for a more positive experience. Best Regards, Hotel Eden Roc

    5.0

    Excellent Stay

    prakash s.

    Very nice hotel & good service

    Travel Month: Feb 2024

    Room: Suite Room

    Eden Roc has replied on Wed Apr 10 06:50:24 IST 2024

    Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

    2.0

    Poor Stay

    priyanka.

    An ok room. Breakfast was not complimentary. For swimming pool access extra. No bedsheet and floor mat. Was an ok stay

    Travel Month: Feb 2024

    Room: Deluxe with city view

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    Eden Roc has replied on Wed Apr 10 07:04:58 IST 2024

    Dear Priyanka, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially concerning Breakfast and swimming pool access issue. Please accept our sincere apologies for any inconvenience caused. We take your comments seriously, and have addressed the issue with our team to ensure this does not happen again in the future. We would appreciate the opportunity to speak with you directly to further discuss your experience. Please reach out to us at edenrocpuducherry.com.Thank you again for your feedback, and we hope to have the chance to welcome you back for a more positive experience. Best Regards, Hotel Eden Roc

    4.0

    Pleasant stay

    titus c.couple

    A decent hotel with well maintained room, a good restaurant below and a spacious location little bit away from the busier part of the town. Overall i had a good experience. Will definitely come again.

    Travel Month: Feb 2024

    Room: Deluxe with city view

    Eden Roc has replied on Wed Apr 10 06:51:03 IST 2024

    Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

    5.0

    One of the best stays

    denny c.loyalty-iconfamily

    I had a leg injury. But then the staff here took good care, was kind enough to give first aid and direct me to a hospital.

    Travel Month: Oct 2023

    Room: Family Suite Room

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    Eden Roc has replied on Wed Apr 10 06:51:48 IST 2024

    Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

    4.0

    Good Stay

    raghuraman v.loyalty-icon

    The hotel is good, the facilities are also good, receptionists will treat you well, the canteen is also good, the only problem i had is with room service, they are not doing it properly on a daily basis, refilling the tea coffee powder, soap, brush, blanket etc.

    Travel Month: Aug 2023

    Room: Deluxe King Room

    Eden Roc has replied on Wed Apr 10 06:53:14 IST 2024

    Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded. We have taken your feedback and will correct the same in future sir.

    1.0

    Terrible Stay

    vishal p.

    The service at the hotel was horrible, they were serving us breakfast and were talking to us as if we were eating there for free without paying them. When we asked them for drinking water they told us to either purchase mineral water worth 25 rs or come down and drink from the restaurant. Free drinking water will not be supplied to the room. Staff is very arrogant.

    Travel Month: Aug 2023

    Room: Deluxe King Room

    Eden Roc has replied on Wed Apr 10 07:06:30 IST 2024

    Dear Vishal Pagey, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially concerning Breakfast and drinking water issue. Please accept our sincere apologies for any inconvenience caused. We take your comments seriously, and have addressed the issue with our team to ensure this does not happen again in the future. We would appreciate the opportunity to speak with you directly to further discuss your experience. Thank you again for your feedback, and we hope to have the chance to welcome you back for a more positive experience. Best Regards, Hotel Eden Roc

    3.0

    Average Stay

    renjit.

    At ed-en roc, the management was more concerned about the age of my kids than providing the necessary services/amenities like towels, cover for the quilt, bathroom cleanliness which were not provided/missing. As i understood, they were more concerned about the age of kids, because of the bill settlement for the breakfast between the hotel & the associated restaurant. The restaurant staff were very co-operative and food was excellent too.

    Travel Month: Jun 2023

    Room: Family Suite Room

    Eden Roc has replied on Wed Apr 10 07:07:56 IST 2024

    Dear Renjit, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially concerning Breakfast and service/amenities issue. Please accept our sincere apologies for any inconvenience caused. We take your comments seriously, and have addressed the issue with our team to ensure this does not happen again in the future. We would appreciate the opportunity to speak with you directly to further discuss your experience. Thank you again for your feedback, and we hope to have the chance to welcome you back for a more positive experience. Best Regards, Hotel Eden Roc

    4.0

    Good place with good service

    rahul g.loyalty-iconcouple

    Clean room, hot & cold water, decent restaurant food. Helpful & very nice service staff, not too far & not too close of all destination and white town

    Travel Month: Jun 2023

    Room: Deluxe King Room

    Eden Roc has replied on Wed Apr 10 06:54:07 IST 2024

    Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

    4.0

    Good stay and awesome food

    manoj k.family

    Hotel is new and the infrastructure is good. Food was awesome, in fact we had our lunch, dinner and breakfast (complimentary) there itself with reasonable cost. They said i’ve to additionally pay for my daughter’s breakfast but i’ve already included her and paid for her breakfast when i book in makemytrip. So, if they insist to pay anything additional i suggest don’t do that unless you’ve not paid already. That was one bitter experience when we entered into the hotel by the receptionist, otherwise all good.

    Travel Month: Feb 2023

    Room: Classic Deluxe

    Eden Roc has replied on Wed Apr 10 06:55:23 IST 2024

    Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded. We have taken your feedback and will the correct the same in future sir.

    4.0

    Good

    prashant s.family

    Everything thing fine specially food is good

    Travel Month: Jan 2023 (3-Night Stay)

    Room: Suite Room

    Eden Roc has replied on Fri Mar 03 11:33:07 IST 2023

    Dear prashant srivastava, thank you for your warm words of appreciation. Our team would be delighted to know that you had a comfortable stay with us. We look forward to having you stay with us again. Warm regards,

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