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You are booking hotel for more than 30 days
ECR , Pondicherry | 2.1 km drive to Puducherry Airport (PNY)
71 Ratings, 25 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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The property offers a variety of amenities including a rooftop restro pub, swimming pool, complimentary breakfast, and friendly staff, which guests appreciate. However, many reviews mention issues like poor bathroom cleanliness and inadequate room service. The cost is considered high compared to other options, and some felt the breakfast timing could be better managed.
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Very bad and terrible hotel, no cleanliness
Bathroom very poor condition, like vomiting condition. Blankets have fungus, it may lead skin disease and breakfast timing starts morning 08:30 hrs and 09:30 hrs they windingup breakfast.Cost of the room is too high comparing other good hotels, Please don’t recommend such a terrible hotel in makemytrip, if it’s continuous makemytrip lose his good name
Room: City view
A good 3 star hotel with rooftop private pool
The hotel is exactly as shown in the pictures , with all amenities like toiletries , complimentary breakfast , swimming pool, rooftop restro pub , basement parking , laundry service , housekeeping , room service . We stayed for 2 nights . Its very close to whitetown as well .
Room: Classic Double
Eden Roc has replied on Sat Mar 08 15:57:42 IST 2025
Dear Shouvanik Roy sir, Thanks for your good feedback...
Good Stay
Ok
Room: Classic Deluxe
Eden Roc has replied on Sat Mar 08 15:58:24 IST 2025
Thanks for your review sir..
Delayed response from staff
familyDelayed response from staff, needed to visit desk as no action taken via telephone didn't even provided. Room service was almost nonexistent.
Room: City view
Eden Roc has replied on Sat Mar 08 16:02:24 IST 2025
Dear Harishit singh, We seriously take action, Thanks for sharing your feedback...
Good Stay
businessReally I'm happy to stay there. nice and polite staffs, clean rooms, complimentary breakfast really good. it's perfect for business visit.
Room: Classic Double
Eden Roc has replied on Sat Mar 08 16:03:39 IST 2025
Thanks for sharing your memorable photos..
nice hotel
dj very much enjoyed . The food tastes good. all employees are in a friendly manner. top floor swimming pool along with drinks . must enjoy
Room: Deluxe King Room
Average Stay
Property is good but bed spreads are already used one, not changed when we occupy. Maintenance can be improved becoz tea cups were kept without cleaning and pathetic as well. Cost is higher when compared to other hotel. But swimming is good we enjoyed. Breakfast is nice and varieties can be increased.
Room: Deluxe King Room
Excellent Stay
The room was ready on time. It was very neat. No issues. Customer service is very good. We had no issues at all during the stay. Breakfast was also tasty. We definitely recommend this place to others.
Room: City view
Excellent Stay
Excellent hotel, to stay and will refer for my friends and family members.
Room: Deluxe with city view
Eden Roc has replied on Wed Apr 10 06:49:32 IST 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.
Average Stay
The room is very small. There is no space to even walk. Bathroom is not cleaned well. No free breakfast. Not worth the price.
Room: Classic Deluxe
Eden Roc has replied on Wed Apr 10 07:02:35 IST 2024
Dear Surpanagai, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially concerning Cleaning and Breakfast issue. Please accept our sincere apologies for any inconvenience caused. We take your comments seriously, and have addressed the issue with our team to ensure this does not happen again in the future. We would appreciate the opportunity to speak with you directly to further discuss your experience. we hope to have the chance to welcome you back for a more positive experience. Best Regards, Hotel Eden Roc
Excellent Stay
Very nice hotel & good service
Room: Suite Room
Eden Roc has replied on Wed Apr 10 06:50:24 IST 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.
Poor Stay
An ok room. Breakfast was not complimentary. For swimming pool access extra. No bedsheet and floor mat. Was an ok stay
Room: Deluxe with city view
Eden Roc has replied on Wed Apr 10 07:04:58 IST 2024
Dear Priyanka, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially concerning Breakfast and swimming pool access issue. Please accept our sincere apologies for any inconvenience caused. We take your comments seriously, and have addressed the issue with our team to ensure this does not happen again in the future. We would appreciate the opportunity to speak with you directly to further discuss your experience. Please reach out to us at edenrocpuducherry.com.Thank you again for your feedback, and we hope to have the chance to welcome you back for a more positive experience. Best Regards, Hotel Eden Roc
Pleasant stay
A decent hotel with well maintained room, a good restaurant below and a spacious location little bit away from the busier part of the town. Overall i had a good experience. Will definitely come again.
Room: Deluxe with city view
Eden Roc has replied on Wed Apr 10 06:51:03 IST 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.
One of the best stays
familyI had a leg injury. But then the staff here took good care, was kind enough to give first aid and direct me to a hospital.
Room: Family Suite Room
Eden Roc has replied on Wed Apr 10 06:51:48 IST 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.
Good Stay
The hotel is good, the facilities are also good, receptionists will treat you well, the canteen is also good, the only problem i had is with room service, they are not doing it properly on a daily basis, refilling the tea coffee powder, soap, brush, blanket etc.
Room: Deluxe King Room
Eden Roc has replied on Wed Apr 10 06:53:14 IST 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded. We have taken your feedback and will correct the same in future sir.
Terrible Stay
The service at the hotel was horrible, they were serving us breakfast and were talking to us as if we were eating there for free without paying them. When we asked them for drinking water they told us to either purchase mineral water worth 25 rs or come down and drink from the restaurant. Free drinking water will not be supplied to the room. Staff is very arrogant.
Room: Deluxe King Room
Eden Roc has replied on Wed Apr 10 07:06:30 IST 2024
Dear Vishal Pagey, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially concerning Breakfast and drinking water issue. Please accept our sincere apologies for any inconvenience caused. We take your comments seriously, and have addressed the issue with our team to ensure this does not happen again in the future. We would appreciate the opportunity to speak with you directly to further discuss your experience. Thank you again for your feedback, and we hope to have the chance to welcome you back for a more positive experience. Best Regards, Hotel Eden Roc
Average Stay
At ed-en roc, the management was more concerned about the age of my kids than providing the necessary services/amenities like towels, cover for the quilt, bathroom cleanliness which were not provided/missing. As i understood, they were more concerned about the age of kids, because of the bill settlement for the breakfast between the hotel & the associated restaurant. The restaurant staff were very co-operative and food was excellent too.
Room: Family Suite Room
Eden Roc has replied on Wed Apr 10 07:07:56 IST 2024
Dear Renjit, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially concerning Breakfast and service/amenities issue. Please accept our sincere apologies for any inconvenience caused. We take your comments seriously, and have addressed the issue with our team to ensure this does not happen again in the future. We would appreciate the opportunity to speak with you directly to further discuss your experience. Thank you again for your feedback, and we hope to have the chance to welcome you back for a more positive experience. Best Regards, Hotel Eden Roc
Good place with good service
coupleClean room, hot & cold water, decent restaurant food. Helpful & very nice service staff, not too far & not too close of all destination and white town
Room: Deluxe King Room
Eden Roc has replied on Wed Apr 10 06:54:07 IST 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.
Good stay and awesome food
Hotel is new and the infrastructure is good. Food was awesome, in fact we had our lunch, dinner and breakfast (complimentary) there itself with reasonable cost. They said i’ve to additionally pay for my daughter’s breakfast but i’ve already included her and paid for her breakfast when i book in makemytrip. So, if they insist to pay anything additional i suggest don’t do that unless you’ve not paid already. That was one bitter experience when we entered into the hotel by the receptionist, otherwise all good.
Room: Classic Deluxe
Eden Roc has replied on Wed Apr 10 06:55:23 IST 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded. We have taken your feedback and will the correct the same in future sir.
Good
Everything thing fine specially food is good
Room: Suite Room
Eden Roc has replied on Fri Mar 03 11:33:07 IST 2023
Dear prashant srivastava, thank you for your warm words of appreciation. Our team would be delighted to know that you had a comfortable stay with us. We look forward to having you stay with us again. Warm regards,
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