Review Of Ellaa Hotel Gachibowli

Found a cockroach roaming on the dining table in the restaurant, made me wonder what the condition of the kitchen would be. Maintenance extremely poor - wardrobe door had come off its , cabinet under the washbasin was water-damaged. Not expected from a hotel which is charging

Stay was very nice… I was impressed by Gym and Pool facilities and as well as breakfast also very good… slightly disappointed with Bar experience at night… except this everything was very good. Thank You.

Unimpressive and poor presentation of the lounge and front desk. Delayed valet parking whenever available. Poor Housekeeping; soiled teacups not cleared or replaced. Amenities not replenished till asked for. Face towel though provided on request only, is not changed replaced with clean towel during or after room cleaning. Bath towel is old hardened and worn out. Bathroom fittings are worn out. Faucets have nonmsrkings indicating Hit n Cold. Sink is cracked snd dirty. WC cover is loose and unsteady. Room Service delivers cold food. Accompaniments of ordered item left out, like pickle, kethup and serviettes Overall furniture and fixtures have worn out and upholstery is faded or dirty. Overall a very 'poor average' experience because of the apparently steady declining state of the property and undertrained staff.

Our stay was comfortable. The hotel is very close to Boulder Hills Golf Club where I played in a tournament. So the location was good. But there was a lot left to desire. Quick points esp on the hotel using sustainable practices. * The hotel only serves unlimited bottled water. Despite our request to have our own bottles refilled, they said no RO water - only bottles. We to have 6-7 bottles waste generation daily. * Similarly, they replace towels everyday. No option to not replace towels. * There are no bedside light switches for pre sleep reading. Poor user centricity. Overall it was a comfortable stay but we left with an apologetic taste in the mouth - having consumed 30 bottles of half liter over 4 nights of stay and having used 4 towels over 4 days. Sustainability is a very important thing and the hotel is completely

The stay was very horrible . I had a very bad experience there was no hot water and the i booked a single king bed they just joined two single beds and the blanket was untidy

The hotel staffs are very decent and kind. What they lack is training...they take away the plates without even asking if it can be cleared. bedsheets are not cleaned and replaced regularly, I can see the same bed spread used for 3 consecutive days. Mats are not provided in the toilet. The water pressure is very low..that the showers are dribbling instead of showering.

Food was good rooms were clean. Service was just not bit slow. Food was good room for a clean sound. A bit slow. It was on a good location nearby, good hospital, reasonable

Incidentally was upgraded to suite as booked room was packed. Lovely stay, clean floor, wash and linens. Reception desk helpful. Good tasty food also in the restaurant.

Someone what other reasons I didn’t go for check in so I asked for date change they simply decline my request I lost my money

Ela hotel is good as per uts location and ambience. Food is good. Need maintenance of rooms and toilets. Staff is well mannered and supportive.

Very good rooms

Very good property, silent, good services worth staying

The experience has been more than amazing. The hotel is so well maintained and the food is very good. The room: it was well maintained and with all the amenities. But I couldn’t find a bed light in the night. Also I could not find the light switches next to the bed. I had to walk in dark till the door to switch the lights on. Keeping these aside. Overall, the bed the linen was very very clean and maintained.

It's avoidable stay at this hotel. Hotel needs renovation. The bathroom fittings are old and needs urgent replacement. Power generator does not works. Response of staff is extremely slow

The room is mot clean . And the room i stayed looking like a old room . Low maintenance of room . But staff and room service is good . Food is good

The property was really good. Initially before visit I was about to cancel this booking but Ankit ji convinced me not to Cancel. When I visited the pool I didn't had swimming costume but keen that we need costume as per rule but I convinced that my 1 year son wants to enjoy in pool. They quickly guided us to get the costume and let us enjoy our stay. They didn't compromise with rules and helped us. Great staff!!!

Nice property, average maintenance, good service and decent food.

Room was really good .. widely spaced.. breakfast was too good

Hotel ambiance was very good. Nice place to stay with family,children can enjoy park, swimming pool ,gym. Separate space for walking. Breakfast and Dinner was also very good. Value for money.

Excellent customer service and support